We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-3260001
18 Oct 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3260001 The complaint Mr S is unhappy that Starling Bank Limited (Starling) won’t refund a transaction which he says he didn’t authorise. What happened In April 2021, Mr S received a call from someone claiming to be from Amazon, offering a refund for his Prime subscription. He says thi... (3 pages)View decision -
Decision Reference DRN-3661201
18 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3661201 The complaint Mr and Mrs B are unhappy with the way U K Insurance Limited (UKI) handled their claim under their buildings insurance following a fire at their home. For ease of reading, I’ll refer only to Mr B throughout my decision. What happened The details of this complaint a... (3 pages)View decision -
Decision Reference DRN-3748388
18 Oct 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3748388 The complaint Mr and Mrs B held various accounts with The Royal Bank of Scotland Plc (“RBS”), in various capacities. They had joint accounts, sole credit card accounts and a business account, held by a limited company controlled by Mr B, which I’ll call “F”. This complaint aris... (2 pages)View decision -
Decision Reference DRN-3748405
18 Oct 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3748405 The complaint Mr and Mrs B held various accounts with The Royal Bank of Scotland Plc (“RBS”), in various capacities. They had joint accounts, sole credit card accounts and a business account, held by a limited company controlled by Mr B, which I’ll call “F”. This complaint aris... (3 pages)View decision -
Decision Reference DRN-3748437
18 Oct 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3748437 The complaint Mr and Mrs B held various accounts with The Royal Bank of Scotland Plc (“RBS”), in various capacities. They had joint accounts, sole credit card accounts and a business account, held by a limited company controlled by Mr B, which I’ll call “F”. This complaint aris... (3 pages)View decision -
Decision Reference DRN-3748423
18 Oct 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3748423 The complaint Mr and Mrs B held various accounts with The Royal Bank of Scotland Plc (“RBS”), in various capacities. They had joint accounts, sole credit card accounts and a business account, held by a limited company controlled by Mr B, which I’ll call “F”. This complaint aris... (3 pages)View decision -
Decision Reference DRN-3759825
18 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3759825 The complaint Mrs L is unhappy with the amount of compensation offered to her by Barclays Bank UK PLC. What happened Mrs L visited a Barclays branch to update her telephone number and address. Unfortunately, Barclays updated her sister-in-law’s details in error, because she hol... (2 pages)View decision -
Decision Reference DRN-3577590
18 Oct 2022 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3577590 The complaint Ms F complains about the advice JLT Wealth Management Limited (JLT) gave her to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a finan... (10 pages)View decision -
Decision Reference DRN-3740935
18 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3740935 The complaint Ms J complains about QIC Europe Limited (QIC) who declined her claim under her home insurance policy. What happened Following a named storm, Ms J contact QIC to make a claim for damage to her roof. In order to protect her property, a temporary protection was erect... (4 pages)View decision -
Decision Reference DRN-3757616
18 Oct 2022 CASLP Ltd UpheldInvestmentsDRN-3757616 The complaint Mr H has complained about the advice he was given by Sanlam Life and Pensions UK Limited (‘Sanlam'). He says the recommendations made weren’t right for him. Mr H has brought his complaint via a third party, but for ease of reference I shall refer to ‘Mr H’ in... (7 pages)View decision
