We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3539152
18 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3539152 The complaint E, a limited company, complains about delays by National Westminster Bank Plc in closing a Euro bank account and transferring the balance. It asks for compensation for time spent and losses due to changes in the exchange rate. E is represented by its director (Ms ... (3 pages)View decision -
Decision Reference DRN-3600417
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3600417 The complaint Mr S complains about the advice given by Portal Financial Services LLP (‘Portal’) in relation to a deferred defined-benefit (‘DB’) occupational pension scheme that he held. Portal processed the transfer of Mr S’ DB scheme benefits to a Personal Pension with a draw... (9 pages)View decision -
Decision Reference DRN-3560146
18 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3560146 The complaint Mr B and Ms O are unhappy with the service they received from U K Insurance Limited when they made a claim on their travel insurance policy. Although they are represented, I’ll refer to representations having been made by Ms O throughout my decision. What happened... (3 pages)View decision -
Decision Reference DRN-3619144
18 Oct 2022 Unum Ltd UpheldInsuranceDRN-3619144 The complaint Ms H is unhappy with the way Unum Limited’s handled her income protection claim. Ms H brings her complaint through a third-party representative. But, for simplicity, I’ll refer to all submissions as being made by her personally. What happened Ms H has an income pr... (2 pages)View decision -
Decision Reference DRN-3678894
18 Oct 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3678894 The complaint Mrs S complains about Casualty & General Insurance Company (Europe) Ltd (CGI) and their decision to decline the second claim she made on her pet insurance policy, after her first claim for the same condition had been accepted. What happened On 24 March 2022, M... (3 pages)View decision -
Decision Reference DRN-3756701
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3756701 The complaint Mr B complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to transfer his personal pension to a self-invested personal pension (SIPP), causing him to suffer a loss in the value of his pension benefits. What happened In February 2014 Mr ... (6 pages)View decision -
Decision Reference DRN-2880247
18 Oct 2022 Prydis Wealth Limited UpheldPensions and AnnuitiesDRN-2880247 The complaint Ms L complains about the advice given by Prydis Wealth Limited when she transferred the benefits from her defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’) it recommended. What happened I understand Ms L began working ... (12 pages)View decision -
Decision Reference DRN-3693147
18 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3693147 The complaint Mr B’s complaint is about a claim he made on a pet insurance policy he has with U K Insurance Limited (UKI). He is unhappy that UKI declined a claim for treatment of his dog because it was within the first 14 days of the policy cover. What happened Mr B had a poli... (4 pages)View decision -
Decision Reference DRN-3758634
18 Oct 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3758634 The complaint Mr S has complained about his motor insurer Liverpool Victoria Insurance Company Limited as he thinks it failed to properly repair his car following an accident. What happened Mr S had an accident which was not his fault and LV took his car in for repair. Mr S fel... (5 pages)View decision -
Decision Reference DRN-3758626
18 Oct 2022 Nationwide Building Society UpheldMortgagesDRN-3758626 The complaint Miss M’s complaint is about an application for a mortgage she made to Nationwide Building Society. She is unhappy that the application was declined, believes Nationwide’s decision was wrong and that it treated her unfairly. What happened Miss M applied for a mortg... (4 pages)View decision
