We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3768112
21 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3768112 The complaint Mr J complains about a three year bond issued by Basset & Gold Plc (“B&G Plc”) he invested into. He says that he was mis-sold this investment as he was told it was “100% asset backed” and that his money would be loaned out to multiple companies, not just o... (24 pages)View decision -
Decision Reference DRN-3856819
21 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3856819 The complaint Mr B and Mr B complain that Royal & Sun Alliance Insurance Limited declined a claim and voided their home insurance policy. What happened Mr B and Mr B had a home insurance policy underwritten by RSA, which covered their home and its contents. They bought the ... (3 pages)View decision -
Decision Reference DRN-3861484
21 Dec 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3861484 The complaint Mr S is unhappy with the level of assistance and service provided by Great Lakes Insurance SE (Great Lakes) when he fell ill while he was abroad. What happened Mr S had an annual travel insurance policy which started on 31 October 2021 and ended on 30 October 2022... (4 pages)View decision -
Decision Reference DRN-3446360
21 Dec 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3446360 The complaint Mr W complains about the advice he received from Future Wealth Management (FWM) when he transferred three existing personal pensions to a Self-Invested Personal Pension (SIPP). His funds were subsequently invested through two different discretionary fund managers ... (12 pages)View decision -
Decision Reference DRN-3652696
21 Dec 2022 Bank of Scotland Plc UpheldMortgagesDRN-3652696 The complaint Ms C complains that Bank of Scotland plc (“BoS”) failed to properly and promptly process a transfer of title in relation to a commercial mortgage she held. She would like it to cover her financial losses that resulted from the delay. What happened Prior to May 201... (4 pages)View decision -
Decision Reference DRN-3732909
21 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3732909 The complaint Mr W complains about the way Admiral Insurance (Gibraltar) Limited (“Admiral”) have handled a claim on his home insurance policy. What happened The circumstances of this complaint are well know to both parties and largely not in dispute, so I’ll only summarise the... (2 pages)View decision -
Decision Reference DRN-3596263
21 Dec 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3596263 The complaint Mrs C complains that she has been charged for excess mileage when her agreement with RCI Financial Services Limited (“RCI”) was voluntary terminated. Mrs C has been represented. But for clarity, I’ve only referred to her throughout this decision. What happened In ... (6 pages)View decision -
Decision Reference DRN-3861444
21 Dec 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3861444 The complaint ‘A’, a limited company, complains that The Royal Bank of Scotland Plc wouldn’t allow it access to its money other than with an exchange rate loss. What happened A has Euro and Sterling denominated accounts with RBS. It wanted EUR 12,800. It was told that the compa... (3 pages)View decision -
Decision Reference DRN-3816671
21 Dec 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3816671 The complaint Mr L is unhappy that Nationwide Building Society initially approved his application for an account but then soon afterwards reversed their position and declined it. What happened Mr L applied to Nationwide for a new account. He received notice from Nationwide that... (2 pages)View decision -
Decision Reference DRN-3590958
21 Dec 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3590958 The complaint Mr S complains that Metro Bank PLC did not reimburse him for the losses he incurred when he fell victim to an investment scam. What happened In July 2020, Mr S received a significant lump sum of money in respect of divorce proceedings. He intended to use this in d... (7 pages)View decision
