We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4322711
30 Aug 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4322711 The complaint Mr H complains that Accredited Insurance (Europe) Limited should meet his claim on his motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in late October 2020. For the year from 6 November 2021, Mr H ... (4 pages)View decision -
Decision Reference DRN-4325348
30 Aug 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4325348 The complaint Mr A complains that a vehicle he acquired with credit from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr A entered into a credit agreement with Moneybarn in November 2021 to acquire a used van. The cash price of the van was £11,940 and th... (6 pages)View decision -
Decision Reference DRN-4298685
30 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4298685 The complaint Mr W complains Monzo Bank Ltd (“Monzo”) failed to send him a closing statement for his bank account and was obstructive when he contacted it to request one. What happened Monzo decided to close Mr W’s bank account, giving him two months’ notice. The date the accou... (3 pages)View decision -
Decision Reference DRN-4325779
30 Aug 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4325779 The complaint Mr T complains that he didn’t get a switcher offer from Nationwide Building Society (‘NW’). What happened Mr T switched his current account from another bank (which I will call bank ‘A’) in October 2022 – in a switcher offer from NW. The incentive was £200, provid... (4 pages)View decision -
Decision Reference DRN-4271059
30 Aug 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4271059 The complaint Mr G is a sole trader, trading as B. He complains that Advanced Payment Solutions Limited trading as Cashplus Bank is holding him liable for an unauthorised payment taken from his account. What happened The details of this complaint are well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4321926
30 Aug 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4321926 The complaint Mr and Mrs A complain about delays when they made a mortgage application to Clydesdale Bank Plc (trading as Virgin Money). They ask for compensation. What happened Mr and Mrs A made an application to Virgin Money in May 2022. In September 2022 Virgin Money decline... (2 pages)View decision -
Decision Reference DRN-4296497
30 Aug 2023 Northern Bank Limited UpheldMortgagesDRN-4296497 The complaint Mr F and Mrs F complain that the actions of Danske Limited trading as Danske Bank caused them to miss out on a favourable fixed term interest rate product for their rental property. What happened Mr F and Mrs F had a capital and interest repayment mortgage with Da... (7 pages)View decision -
Decision Reference DRN-4108682
30 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4108682 The complaint Mr H complains that U K Insurance Limited is responsible for misinformation in connection with his motor and breakdown insurance. What happened The subject matter of the complaint is a small car, first registered in 2015. Mr H acquired the car in 2018. For the yea... (3 pages)View decision -
Decision Reference DRN-4155260
30 Aug 2023 City & Trust Finance Limited UpheldPensions and AnnuitiesDRN-4155260 The complaint Mr C complains about the advice given by City & Trust Finance Limited (‘CTF’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (8 pages)View decision -
Decision Reference DRN-4079627
30 Aug 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4079627 The complaint Mr G is unhappy that TSB Bank plc defaulted an account he believed had been closed several years ago. What happened In September 2009, Mr G withdrew the money remaining in his TSB account and opened a new account with another provider. Recently, Mr G discovered th... (2 pages)View decision