We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3867357
20 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3867357 The complaint Mrs J is unhappy with how Barclays Bank UK PLC (Barclays) has treated her in relation to the application of an Early Repayment Charge (ERC). What happened Mrs J was looking to move property. She already held a mortgage with Barclays with a remaining term of approx... (6 pages)View decision -
Decision Reference DRN-3868217
20 Dec 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3868217 The complaint Mrs P complains, through a claims management company, that a predecessor scheme of Zurich Assurance Ltd provided unsuitable advice in 2001. She feels the fund she was recommended to invest in was too risky for her. What happened The details of this complaint are w... (4 pages)View decision -
Decision Reference DRN-3850854
20 Dec 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3850854 The complaint Mr B complains that WR Simon Ashley Silver Independent Financial Advisor LImited mis- advised him to switch the investments in his Self-Invested Personal Pension (SIPP) to cash in March 2020. He is also unhappy about the length of time it took to complete the sale... (9 pages)View decision -
Decision Reference DRN-3866880
20 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3866880 Complaint Mr and Mrs Y complain about investments they made in three bonds issued by Basset & Gold Plc (“B&G plc”). In short, they say the bonds were mis-sold to them. They say they were misled about the level of regulatory and Financial Services Compensation Scheme (FS... (24 pages)View decision -
Decision Reference DRN-3829233
20 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3829233 The complaint Mrs S and Mr S are unhappy with AA Underwriting Insurance Company Limited’s ongoing handling of a subsidence claim made under their home insurance policy. All references to AA include its appointed agents. What happened The background to this complaint is well kno... (3 pages)View decision -
Decision Reference DRN-3836960
20 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3836960 The complaint This complaint is about outstanding arrears on a mortgage Mr and Mrs L hold with Barclays Bank UK PLC (“Barclays”). What happened During the coronavirus, Covid-19, pandemic (“the pandemic”) Mr and Mrs L requested payment deferrals on their mortgage. Barclays grant... (3 pages)View decision -
Decision Reference DRN-3806237
20 Dec 2022 Society of Lloyd's UpheldInsuranceDRN-3806237 The complaint A limited company, which I will call S, has complained about the handling of a claim under its business insurance policy with certain underwriters at Society of Lloyd’s. Mr S, as a director of S, has brought the complaint on its behalf. What happened In March 2020... (4 pages)View decision -
Decision Reference DRN-3817329
20 Dec 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3817329 The complaint Mr A complains that Calpe Insurance Company Limited (Calpe) unfairly cancelled his policy and is pursuing him for third party losses following an accident, under his motor insurance policy. What happened In October 2021 Mr A was involved in an accident when drivin... (4 pages)View decision -
Decision Reference DRN-3811662
20 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3811662 The complaint Miss R has complained that Domestic & General Insurance plc (D&G) unfairly refused to meet the costs to replace a damaged housing unit following fire damage after repairs were done to her oven under her warranty policy. What happened Miss R owned a warrant... (3 pages)View decision -
Decision Reference DRN-3818279
20 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818279 The complaint The estate of the late Mr M complains about a bond he invested into. The estate says the bond was mis-sold to Mr M by Basset Gold Limited (“BG Ltd”) an appointed representative of Gallium Fund Solutions Limited (“Gallium”), and that he was misled into thinking it ... (26 pages)View decision
