We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4248579
29 Aug 2023 Gain Credit LLC UpheldConsumer CreditDRN-4248579 The complaint Mr R complains that Gain Credit LLC, trading as Drafty, did not treat him fairly in relation to the debt arising from the credit facility he applied for and used. What happened Using records and information from both parties here is a summary of what happened. Thi... (7 pages)View decision -
Decision Reference DRN-4284335
29 Aug 2023 Wakam UpheldInsuranceDRN-4284335 The complaint Mr A complains that Wakam declined a claim made on his commercial motor insurance policy after his car was stolen. What happened Mr A advertised his car for sale and prospective buyers came to view it. But unbeknown to Mr A, the thieves swapped one of the car’s k... (2 pages)View decision -
Decision Reference DRN-4321395
29 Aug 2023 QBE UK Limited UpheldInsuranceDRN-4321395 The complaint N, a limited company, is unhappy with what QBE UK Limited did after it made a claim on its Contractors Combined insurance policy. All references to QBE include its agents and claims handlers. What happened In 2015 N carried out local authority funded renovation wo... (5 pages)View decision -
Decision Reference DRN-4321554
29 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4321554 The complaint Mr A complains that Revolut Ltd transferred £84.91 out of his account. He would like his money returned and substantial compensation. What happened Mr A had an account with Revolut. Mr A received £50 from an account with a bank I will refer to as M. Mr A has said ... (3 pages)View decision -
Decision Reference DRN-3889850
29 Aug 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3889850 The complaint Mr G complains that he was given unsuitable advice by AJH Financial Services Limited (‘AJH’) to transfer deferred benefits from his Defined Benefit (‘DB’) pension with British Steel (‘BSPS’) to a personal pension. He says he might have lost out as a result. What h... (8 pages)View decision -
Decision Reference DRN-4272192
29 Aug 2023 Connect IFA Ltd UpheldMortgagesDRN-4272192 The complaint Mr M complains that Connect IFA Ltd trading as Connect Mortgages (Connect) incorrectly advised him about his mortgage arrangements, in particular the ability to ‘port’ his mortgage. What happened Mr M had a mortgage on his property 15 H Rd (existing property) with... (3 pages)View decision -
Decision Reference DRN-4313353
29 Aug 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4313353 Complaint Mr H has complained that Chetwood Financial Limited (trading as “Better Borrow”) provided him with an unaffordable loan. He says he doesn’t believe that adequate affordability checks were carried out, as this loan was provided when he was in considerable debt as a res... (4 pages)View decision -
Decision Reference DRN-4309742
29 Aug 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4309742 Complaint Miss L has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss L with a loan for £2,000.00 in December 2021. This loan had an APR of 320% and a 24-month term. This all meant the total amount repayable of £6,4... (4 pages)View decision -
Decision Reference DRN-4268007
28 Aug 2023 Tesla Financial Services Limited UpheldConsumer CreditDRN-4268007 The complaint Mr A complains about the quality of a car he has been financing through an agreement with Tesla Financial Services Limited, who I’ll call “Tesla”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instea... (3 pages)View decision -
Decision Reference DRN-4315396
28 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4315396 The complaint Miss S has complained about the service received from British Gas Insurance Limited (‘British Gas’) and damage caused under her home care policy. For the avoidance of doubt, the term ‘British Gas’ includes its agents, representatives and contractors in this decisi... (5 pages)View decision