We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4310756
24 Aug 2023 Sense Network Limited UpheldPensions and AnnuitiesDRN-4310756 The complaint Mr F’s complaint is about advice he received from Acumen Financial Services (Acumen) in 2021/2022 about early retirement. Acumen is an appointed representative of Sense Network Limited who, as principal, is responsible for the advice Acumen gave. What happened I i... (6 pages)View decision -
Decision Reference DRN-4260217
24 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4260217 The complaint Mr K complains about Admiral Insurance (Gibraltar) Limited’s (“Admiral”) handling of his claim under his buildings insurance policy. Admiral are the insurers of Mr K’s policy. Part of this complaint concerns the actions of an agent. As Admiral have accepted they a... (4 pages)View decision -
Decision Reference DRN-4316689
24 Aug 2023 Starr International (Europe) Limited UpheldInsuranceDRN-4316689 The complaint D, a company, complains about Starr International (Europe) Limited’s (‘Starr’) decision to decline a claim it made under a contractor’s liability insurance policy as well as delays in dealing with it. What happened D made a claim on its Starr contractor’s liabilit... (6 pages)View decision -
Decision Reference DRN-4302055
24 Aug 2023 Citibank UK Limited UpheldInvestmentsDRN-4302055 The complaint Mrs P has complained that Citibank UK Limited (‘Citi’) failed to inform her of a corporate action that was to take place on one of her investments. She says she has lost out financially as a result. What happened Since June 2021 Mrs P held a holding of Fidelity Ta... (6 pages)View decision -
Decision Reference DRN-4224465
24 Aug 2023 Aon UK Limited UpheldInsuranceDRN-4224465 The complaint R, a limited company, has complained that it was mis-sold a business insurance policy by Aon UK Limited. Mr P, a director of R, has brought this complaint on its behalf. What happened R runs two separate leisure businesses. It took out a commercial insurance polic... (3 pages)View decision -
Decision Reference DRN-4198065
24 Aug 2023 Covea Insurance plc UpheldInsuranceDRN-4198065 The complaint S complains that Covea Insurance plc were unfair in rejecting their claim for fire damage to business equipment. What happened S had a Tradesmen & Professionals insurance policy with Covea. The policy provided cover for liability, as well as £60,000 on an All ... (2 pages)View decision -
Decision Reference DRN-4176882
24 Aug 2023 esure Insurance Limited UpheldInsuranceDRN-4176882 The complaint Mr R has complained about the total loss settlement esure Insurance Limited trading as Sheilas’ Wheels paid and the poor service he received when he made a claim under his car insurance policy. What happened Mr R was involved in an incident with another car in Jun... (2 pages)View decision -
Decision Reference DRN-4312514
24 Aug 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4312514 The complaint Mr M and Mrs M complain about how Lloyds Bank General Insurance Limited (Lloyds) handled a claim under their home insurance policy for damage to their property from a slow leak. Lloyds use agents to administer the policy and to assess claims. Reference to Lloyds i... (5 pages)View decision -
Decision Reference DRN-4316359
24 Aug 2023 U K Insurance Limited UpheldInsuranceDRN-4316359 The complaint Mr H complains about the way U K Insurance Limited trading as Churchill Insurance dealt with his home emergency claim. Any reference to UKI includes the actions of its agent. What happened The circumstances of this complaint are well known to both parties, so I’ve... (3 pages)View decision -
Decision Reference DRN-4199000
24 Aug 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4199000 The complaint Mr H has complained about how Fortegra Europe Insurance Company Ltd (Fortegra) dealt with a claim under a kitchen appliance warranty. What happened Mr H made a claim for a cooker hood under a warranty he had taken out with Fortegra. Fortegra agreed to replace the ... (2 pages)View decision