We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4086660
23 Aug 2023 QIC Europe Ltd UpheldInsuranceDRN-4086660 The complaint Mr T complains about the service he received from QIC Europe Ltd following an escape of water at his property What happened Mr T held a buildings and contents insurance policy, which is provided by QIC Europe Ltd (QIC). He also held home emergency cover. In Octobe... (7 pages)View decision -
Decision Reference DRN-4300718
23 Aug 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4300718 The complaint Mr W said he planned the sale of his Buy To Let (“BTL”) property around what Barclays Bank UK PLC told him about his mortgage. It said there was no ERC payable, but then at the last minute before his sale, it told him he had to pay an ERC after all, of over £4,000... (3 pages)View decision -
Decision Reference DRN-4210942
23 Aug 2023 Pet Protect Ltd UpheldInsuranceDRN-4210942 The complaint Mr V complains administration errors by Pet Protect Ltd meant a lifetime pet insurance policy he had taken out was cancelled by the insurer. What happened The details of this complaint are well known by both parties, so I won’t repeat them in full again here. Inst... (2 pages)View decision -
Decision Reference DRN-4314804
23 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4314804 The complaint Ms T complains about how Advantage Insurance Company Limited (“Advantage”) cancelled her motor insurance policy. What happened Ms T had a motor insurance policy arranged with Advantage covering her motorbike. In February 2022, Ms T added her partner to the policy ... (4 pages)View decision -
Decision Reference DRN-4152805
23 Aug 2023 HDI Global Specialty SE UpheldInsuranceDRN-4152805 The complaint Mr H complains about the premium HDI Global Specialty SE charged for the renewal of his lifetime pet insurance policy. HDI, as the underwriter of the insurance contract, is responsible for this complaint and references to HDI also includes its agents. What happene... (4 pages)View decision -
Decision Reference DRN-4149422
23 Aug 2023 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-4149422 The complaint Mr K complains about the quality of a car he has been financing through an agreement with FCA Automotive Services UK Ltd, trading as Fiat Financial Services, and who I’ll call FCA. What happened The details of this complaint are well known to both parties, so I wo... (3 pages)View decision -
Decision Reference DRN-4282382
23 Aug 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4282382 The complaint Mrs T complains about some charges that have been deducted from her pension investments. She says that an appointed representative of St. James's Place Wealth Management Plc (“SJPWM”) failed to provide her with sufficient information about those charges, and ... (4 pages)View decision -
Decision Reference DRN-4299451
23 Aug 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4299451 The complaint Miss R complains about how Admiral Insurance (Gibraltar) Limited (“Admiral”) handled trying to fit a telematics device required by her car insurance policy. When I mention Admiral I also mean its suppliers. What happened Miss R took out a car insurance policy with... (4 pages)View decision -
Decision Reference DRN-4195484
23 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4195484 Complaint Mr B is unhappy with the way Lloyds Bank PLC handled things after he fell victim to a scam. Background In May 2022, Mr B fell victim to an investment scam. In total, he lost a little over £5,000. Lloyds has since reimbursed these losses, but Mr B remains unhappy about... (2 pages)View decision -
Decision Reference DRN-4283103
23 Aug 2023 Citibank UK Limited UpheldBanking and PaymentsDRN-4283103 The complaint Ms S is unhappy that Citibank UK Limited blocked a transfer she instructed and with the service she received surrounding that blocked transfer. What happened Ms S instructed a transfer of £70 from her Citibank account to a third-party recipient. But the recipient ... (2 pages)View decision