We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
-
Decision Reference DRN-3787097
9 Dec 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3787097 The complaint Mr W complains about the advice given by Quilter Financial Services Ltd (‘Quilter’) to transfer the benefits from his deferred defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has... (9 pages)View decision -
Decision Reference DRN-3850438
9 Dec 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3850438 The complaint Mrs C complains that Barclays Bank UK PLC have provided her poor customer service on multiple occasions. What happened Mrs C says that Barclays have been virtually ignoring her since they closed her husband’s account in summer 2020. She is a Barclays Premier custo... (6 pages)View decision -
Decision Reference DRN-3848512
9 Dec 2022 Santander UK Plc UpheldMortgagesDRN-3848512 The complaint Mr and Mrs S complain that when they moved house, Santander UK Plc wouldn’t agree to grant them a new mortgage in both their names, but with only Mrs S named on the deeds, although it had agreed to their previous property being held in this way. What happened Mr a... (4 pages)View decision -
Decision Reference DRN-3850440
9 Dec 2022 AXA PPP Healthcare Limited UpheldInsuranceDRN-3850440 The complaint Mr and Mrs M are unhappy that AXA PPP Healthcare Limited (AXA) didn’t make them aware of an offer to cancel and receive a pro-rata refund of the premium they’d paid for their travel insurance policy in or around June 2020. They’re also unhappy that when they conta... (6 pages)View decision -
Decision Reference DRN-3424510
9 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3424510 The complaint Mr D complains Santander UK Plc isn’t treating him fairly – he’s disabled – and that it doesn’t care. What happened Mr D has a current account with Santander and a debit card. He told us when he complained to us that he has a laptop and a mobile phone but is unabl... (4 pages)View decision -
Decision Reference DRN-3850436
9 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3850436 The complaint Mr T trading as T complains that Santander UK Plc blocked and closed his account. He would like a reason and compensation for the commission he has lost. Mr T is represented by P. What happened Mr T had a business account with Santander. The account was used to ru... (3 pages)View decision -
Decision Reference DRN-3388875
9 Dec 2022 Esteem Money Ltd UpheldPensions and AnnuitiesDRN-3388875 The complaint Mr H complains about the advice given by Esteem Money Ltd to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says he was mis advised about moving his pension and the advice was unsuitable for him. He beli... (10 pages)View decision -
Decision Reference DRN-3843337
9 Dec 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3843337 The complaint Ms R’s complaint is about ongoing issues with how Lloyds Bank General Insurance Limited have dealt with a subsidence claim made under her buildings insurance policy. All references to Lloyds include its appointed agents. What happened I’m aware that my summary of ... (6 pages)View decision -
Decision Reference DRN-3850292
9 Dec 2022 Zurich Insurance PLC UpheldInsuranceDRN-3850292 The complaint Mr D has complained about his property insurer Zurich Insurance PLC regarding outstanding repairs at his property, which resulted from a claim made in November 2020. What happened Following damage being found in November 2020, Mr D made a claim to Zurich. At that ... (4 pages)View decision -
Decision Reference DRN-3850248
9 Dec 2022 Mortgage Express UpheldMortgagesDRN-3850248 The complaint Mr B and Mrs N’s complaint is about two buy-to-let mortgages they have with Mortgage Express (ME). The complaint relating to the first mortgage (mortgage 1) is that ME has refused to provide redemption statements when requested and enforced its right to consolidat... (7 pages)View decision
