We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4178893
23 Aug 2023 QIC Europe Ltd UpheldInsuranceDRN-4178893 The complaint Mr and Mrs H complain that QIC Europe Limited (QIC) have declined their claim for vandalism under their home insurance policy. What happened Mr and Mrs H took out home insurance with QIC. In February 2023 a wall at the front of their property was damaged by vandal... (2 pages)View decision -
Decision Reference DRN-4314383
23 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4314383 The complaint Mr A complains about delays caused by Advantage Insurance Company Limited (Advantage) when validating his claim following the theft of his car, under his motor insurance policy. What happened Mr A’s car was stolen in October 2022 from his garage. He made a claim t... (5 pages)View decision -
Decision Reference DRN-4314255
23 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4314255 The complaint Mr H complains that the pop-ups on Bank of Scotland plc’s website – trading as Halifax - make it harder for him to manage his account online given that he’s visually impaired. He also complains about its one-time passcodes, saying that they aren’t accessible. What... (4 pages)View decision -
Decision Reference DRN-3744376
23 Aug 2023 Mulberry Wealth Management Limited UpheldPensions and AnnuitiesDRN-3744376 The complaint Mr P complains about the advice given by Mulberry Wealth Management Limited (MWM) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (11 pages)View decision -
Decision Reference DRN-4273795
23 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4273795 The complaint Mr H complains that Aviva Insurance Limited (Aviva) has declined part of his claim under his home insurance policy following damage to his garage. What happened In February 2022 Mr H’s property was damaged by a falling tree from a neighbouring garden, and he made ... (4 pages)View decision -
Decision Reference DRN-3574861
23 Aug 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3574861 The complaint Mr O complains about the advice given by Lighthouse Advisory Services Limited (‘LASL’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’), to a personal pension. He says the advice was un... (14 pages)View decision -
Decision Reference DRN-4258687
23 Aug 2023 Bank of Scotland Plc UpheldConsumer CreditDRN-4258687 The complaint Mrs S is unhappy with Halifax, who is a trading name of Bank of Scotland plc. Mrs S complains Halifax lent to her irresponsibly. What happened Mrs S fell victim to an investment scam in early 2022. As part of the scam, Mrs S was led to believe she needed to pay fe... (4 pages)View decision -
Decision Reference DRN-4314107
23 Aug 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4314107 The complaint Mr G complains that The Royal Bank of Scotland Plc (“RBS”) has failed to refund £6,250 he lost to an investment scam in June 2022. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will ... (2 pages)View decision -
Decision Reference DRN-4025262
23 Aug 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4025262 The complaint Mr F complains that The Royal Bank of Scotland Plc (RBS) closed his accounts. He would like an explanation as to why this was done and is concerned about how this might impact him in the future. What happened Mr F had three accounts with RBS for a number of years.... (3 pages)View decision -
Decision Reference DRN-4239132
23 Aug 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4239132 The complaint Mr M and Mrs M complain about Great Lakes Insurance SE’s (Great Lakes) handling of an escape of water claim on their home insurance policy. Any reference to Mr M and Mrs M or Great Lakes includes respective agents or representatives. What happened The background o... (2 pages)View decision