We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3832932
23 Aug 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3832932 The complaint Mr W complains that PrePay Technologies Limited didn’t do enough to prevent him losing money to a scam. Mr W has brought his complaint with the help of a representative, but for ease of reading I’ll mostly just refer to Mr W himself and will ascribe the representa... (4 pages)View decision -
Decision Reference DRN-4311694
23 Aug 2023 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4311694 Complaint Mr B complains that Fund Ourselves Limited (“Fund Ourselves”) is incorrectly reporting on loans, which he says he cancelled within the 14-day ‘cancellation’ period, to Credit Reference Agencies. Background Fund Ourselves provided Mr B with a total of eight loans betwe... (6 pages)View decision -
Decision Reference DRN-4289296
23 Aug 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4289296 Complaint Ms P has complained that HSBC UK Bank Plc (“HSBC”) incorrectly calculated the amount she needed to pay when she asked to settle her loan early in November 2021. Background In August 2018, Ms P successfully applied for a loan for £15,000.00 from HSBC. The loan had an A... (5 pages)View decision -
Decision Reference DRN-4314073
22 Aug 2023 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4314073 The complaint Miss D has complained that Brent Shrine Credit Union Limited (trading as My Community Bank) are holding her liable for a debt which she says was taken out by ID theft. What happened Both sides are most familiar with the case, so I’ll summarise what happened in bri... (4 pages)View decision -
Decision Reference DRN-4156814
22 Aug 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-4156814 The complaint Mr K complains about the amount of refund he received from Marsh Finance Ltd following the rejection of a car acquired under a hire purchase agreement. What happened In October 2021 Mr K was supplied with a car and entered into a hire purchase agreement with MF. I... (2 pages)View decision -
Decision Reference DRN-4131564
22 Aug 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4131564 The complaint Miss M complains that a car acquired with finance from MI Vehicle Finance Limited wasn’t of satisfactory quality. What happened In June 2022 Miss M was supplied with a car and entered into a hire purchase agreement with MI. Miss M experienced an issue with the spo... (3 pages)View decision -
Decision Reference DRN-4087341
22 Aug 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4087341 The complaint Miss W complains that TSB Bank plc (TSB) blocked a payment from her account. What happened On 14 December 2022, at 18.02, Miss W tried to make an online payment for £2,864 to a builder who had completed work for her. TSB stopped the payment and blocked her account... (3 pages)View decision -
Decision Reference DRN-4099006
22 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4099006 The complaint Mrs G and Mrs P (the representatives) complain on behalf of Mrs R that Lloyds Bank PLC (Lloyds) won’t refund the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all a... (4 pages)View decision -
Decision Reference DRN-4147706
22 Aug 2023 QBE UK Limited UpheldInsuranceDRN-4147706 The complaint Mr H complains that QBE UK Limited mishandled his claim on his minibus insurance policy. What happened The subject matter of the claim and the complaint is a minibus, first registered in 2012. By September 2021, Mr H had acquired the minibus for his business as a ... (4 pages)View decision -
Decision Reference DRN-4238224
22 Aug 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4238224 The complaint Mr and Mrs P complain that Red Sands Insurance Company (Europe) Limited settled their claim against their travel insurance policy on a proportionate basis. Reference to Red Sands includes its agents. What happened The details of this complaint are well known to bo... (4 pages)View decision