We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3794849
8 Dec 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3794849 The complaint Mr O has complained about his car insurer Watford Insurance Company Europe Limited because it cancelled his policy, believing it had been fraudulently set up. What happened Mr O moved home in November 2021. In January he arranged cover for his car with Watford. In... (2 pages)View decision -
Decision Reference DRN-3836155
8 Dec 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3836155 The complaint Mr Y has a series of complaints linked to Nationwide Building Society’s decision to close his accounts. What happened Nationwide wrote to Mr Y in August 2020, telling him they’d decided to close his current, savings and credit card accounts. They said he had until... (2 pages)View decision -
Decision Reference DRN-3849111
8 Dec 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3849111 The complaint Mr G complains that his Capital One (Europe) plc credit card was charged off and defaulted. He wants his account reinstated. What happened Mr G fell behind with his credit card payments due to ill health meaning he couldn’t work. He says he called Capital One on s... (3 pages)View decision -
Decision Reference DRN-3711218
8 Dec 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3711218 The complaint Ms N complains that Advantage Insurance Company Limited (Advantage) didn’t complete all repairs to her car after an accident when she made a claim on her car insurance policy. What happened In October 2021 Ms N had a collision with a dead adult deer whilst driving... (2 pages)View decision -
Decision Reference DRN-3837578
8 Dec 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3837578 The complaint I set out the background to this complaint in my earlier provisional decision, for clarity, I repeat it here. Miss A complains that she was given advice by Abbey Financial Services (NI) Ltd (Abbey) to switch her personal pension (PP) plans with Aviva and Royal Lon... (10 pages)View decision -
Decision Reference DRN-3788226
8 Dec 2022 Financial Administration Services Limited UpheldInvestmentsDRN-3788226 The complaint Mrs D’s representative, her husband (Mr D), complains on her behalf about the transfer of her stocks from a third-party provider, referred to as “the transferor”, to her ISA at Financial Administration Services Limited, referred to as “Fidelity” or “the business”.... (6 pages)View decision -
Decision Reference DRN-3845646
8 Dec 2022 Progressive Money Limited UpheldConsumer CreditDRN-3845646 The complaint Mrs S complains that Progressive Money Limited irresponsibly (“PML”) lent to her when it was unaffordable. She says the lending has caused her loss and to put things right, she wants a refund of the interest, fees and charges paid. What happened I issued a provisi... (3 pages)View decision -
Decision Reference DRN-3827006
8 Dec 2022 Society of Lloyd's UpheldInsuranceDRN-3827006 The complaint Mrs S complains that Society of Lloyd’s (Lloyd’s) declined a claim for her horse’s treatment under an exclusion to her policy in respect of all issues related to the digestive tract. What happened Mrs S had a Horse and Pony insurance policy for her horse with Lloy... (3 pages)View decision -
Decision Reference DRN-3842815
8 Dec 2022 CASFS Ltd UpheldInvestmentsDRN-3842815 The complaint Mr C has complained about the advice he was given by Sanlam Financial Services UK Limited (‘Sanlam’) to invest into four Savings Programmes between 1987 and 1991. Mr C has said he lost out financially as a result of the poor advice. Mr C has brought his complaint ... (7 pages)View decision -
Decision Reference DRN-3686538
8 Dec 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-3686538 The complaint Mr G has complained that Bank of Ireland (UK) PLC incorrectly recorded adverse information on his credit file and is unhappy with the service it provided in relation to his current account. What happened In 2019 Mr G’s current account was closed as part of a closu... (3 pages)View decision
