We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4308171
18 Aug 2023 Aviva Insurance Limited UpheldInsuranceDRN-4308171 The complaint Mr W complains about Aviva Insurance Limited’s handling of a claim he made on a legal indemnity insurance policy. What happened Mr W has owned a property since 2005 and held a policy which provided cover for various perils related to the leasehold and covenants re... (6 pages)View decision -
Decision Reference DRN-3983873
18 Aug 2023 Idealing.com Limited UpheldInvestmentsDRN-3983873 The complaint Mr H is unhappy at the length of time it took Idealing.com Limited took to transfer his funds to its platform from a different firm. To put things right, Mr H asked for an apology for its failure, a refund of charges and compensation for the consequential financia... (2 pages)View decision -
Decision Reference DRN-3637576
18 Aug 2023 CMC Markets UK plc UpheldInvestmentsDRN-3637576 The complaint Mr M complains about the way CMC Markets UK plc changed its method for pricing certain Contracts for Difference (CFD) that he’d invested in. He says the changes caused him a financial loss for which he’d like to be compensated. What happened Mr M had a CFD trading... (4 pages)View decision -
Decision Reference DRN-4300478
18 Aug 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4300478 The complaint Mrs W complains to Co-op Funeral Plans Limited that a plan was set up without her knowledge and, having requested cancellation, she is being charged a cancellation fee. What happened To summarise, in February 2023, Mrs W discovered a monthly payment to Co-op of £1... (3 pages)View decision -
Decision Reference DRN-4049058
18 Aug 2023 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4049058 The complaint Mr N complains that Oplo PL Ltd, trading as Honeycomb Finance Ltd at the time, lent to him irresponsibly and without carrying out proper affordability checks. What happened In August 2018 Oplo approved a loan of £7,500 for Mr N, which was scheduled to be repaid at... (3 pages)View decision -
Decision Reference DRN-4303873
18 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4303873 The complaint Mr R has complained that British Gas Insurance Limited (‘British Gas’) was responsible for damage to his property following a claim under his home care policy. For the avoidance of doubt, the term ‘British Gas’ includes its contractors and agents for the purposes ... (5 pages)View decision -
Decision Reference DRN-4294553
18 Aug 2023 Morses Club PLC UpheldConsumer CreditDRN-4294553 The complaint Mrs G complains that Morses Club PLC (Morses) didn’t help or assist her when she informed it that she had become ill. She says Morses didn’t listen and instead kept trying to collect payment towards the loan. Mrs G says the loan account has now defaulted which she... (6 pages)View decision -
Decision Reference DRN-4264902
18 Aug 2023 Fairstone Financial Management Limited UpheldPensions and AnnuitiesDRN-4264902 The complaint Mrs L complains about the advice given by Fairstone Financial Management Limited (‘Fairstone’) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. The crux of Mrs L’s complaint is that she believes the origin... (9 pages)View decision -
Decision Reference DRN-4307857
18 Aug 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4307857 The complaint Mr and Mrs C complain about how Inter Partner Assistance SA (“IPA”) handled their claim on their home emergency insurance. What happened Mr and Mrs C have home emergency insurance that’s underwritten by IPA. In August 2022 they made a claim after experiencing issu... (3 pages)View decision -
Decision Reference DRN-4307787
18 Aug 2023 British Gas Insurance Limited UpheldInsuranceDRN-4307787 The complaint Miss G is unhappy with the service she received from British Gas Insurance Limited, in relation to a home emergency insurance policy she held with it. What happened Miss G had a ‘homecare four’ home emergency insurance policy with British Gas. The policy provided ... (6 pages)View decision