We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3843058
6 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3843058 The complaint Mr B is unhappy with the way Domestic & General Insurance Plc (D&G) has handled a claim he made on his fridge freezer insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: Mr B has a poli... (2 pages)View decision -
Decision Reference DRN-3842785
6 Dec 2022 ITI Capital Limited UpheldInvestmentsDRN-3842785 The complaint Mr C has complained about the time it has taken, and the treatment he has received from ITI Capital Limited (‘ITI’) when his accounts were migrated over from a previous firm. Mr C’s accounts weren’t reconciled with the shareholdings and cash that had been transfer... (4 pages)View decision -
Decision Reference DRN-3842967
6 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3842967 The complaint Mr and Mrs T are unhappy with how Barclays Bank UK PLC (“Barclays”) handled their application to port their mortgage. What happened Mr and Mrs T held a mortgage with Barclays which they were tied into. In March 2021, through a broker, they submitted an online appl... (6 pages)View decision -
Decision Reference DRN-3696712
5 Dec 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3696712 The complaint Mr E complains that Starling Bank Limited haven’t done enough to recover his international payment which didn’t arrive. What happened When planning his wedding in Greece, Mr E made two international payments to Eurobank through Starling. The first payment was succ... (2 pages)View decision -
Decision Reference DRN-3693748
5 Dec 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3693748 The complaint A company, which I’ll refer to as G, complains that Starling Bank Limited (Starling) won’t refund the money they lost when they fell victim to a scam. Mr K, who is the director of G, brings this complaint on G’s behalf. What happened The details of this complaint ... (3 pages)View decision -
Decision Reference DRN-3822206
5 Dec 2022 Think Money Limited UpheldBanking and PaymentsDRN-3822206 The complaint Mr O complains Think Money Limited (“TML”) restricted his account and withheld money held in it. Mr O says this caused him inconvenience. What happened In early October 2021, following an internal review, TML restricted Mr O’s access to funds in his account. Unhap... (3 pages)View decision -
Decision Reference DRN-3835260
5 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3835260 The complaint Mr L is unhappy that Royal & Sun Alliance Insurance Limited (RSA) offered a reduced settlement amount for the contents claim he made on his home insurance policy. What happened The background of this complaint is well known to both parties. So, I’ll summarise ... (2 pages)View decision -
Decision Reference DRN-3765315
5 Dec 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3765315 The complaint Mrs T complains that NewDay Ltd didn’t uphold her claim after the supplier didn’t provide her with a refund for a returned item she acquired using her NewDay credit card. What happened Mrs T ordered a mobile phone on 30 August 2021. She returned the phone to the s... (3 pages)View decision -
Decision Reference DRN-3741770
5 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3741770 The complaint Mr and Mrs W’s complaint about Barclays Bank UK PLC (Barclays) relates to its handling of their mortgage rate switch. Mr and Mrs W said Barclays gave them incorrect information about an early repayment charge (ERC), as a result of which they sustained a financial ... (3 pages)View decision -
Decision Reference DRN-3252477
5 Dec 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3252477 The complaint Mr M complains through his representative that J D Williams & Company Limited trading as Simply Be irresponsibly provided him with, and increased the credit limit on, a mail order account so he couldn’t afford the repayments. What happened Simply Be provided M... (3 pages)View decision
