We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3732643
2 Dec 2022 Bank of Scotland Plc UpheldMortgagesDRN-3732643 The complaint Miss G complains about incorrect advice that Bank of Scotland plc (“BoS”) gave to her about combining her three mortgage sub-accounts into one. What happened Miss G said she was given wrong advice by BoS. She has three separate sub-accounts within her mortgage wit... (3 pages)View decision -
Decision Reference DRN-3794582
2 Dec 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3794582 The complaint Mr J complains about how AXA Insurance UK Plc (AXA) settled a claim he made on his motor trade policy. Reference to AXA includes its agents. What happened Mr J holds a motor trade policy with AXA. After Mr J’s car was hit while parked, he made a claim to AXA for t... (2 pages)View decision -
Decision Reference DRN-3758286
2 Dec 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3758286 The complaint Mrs D complains about a three-year bond she invested into, issued by Basset & Gold Plc (“B&G Plc”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). She says the bond was mis-sold to her as she was misled to believe it was a much ... (24 pages)View decision -
Decision Reference DRN-3483646
2 Dec 2022 D C Financial Limited UpheldPensions and AnnuitiesDRN-3483646 The complaint Mr K complains about the advice given by D C Financial Limited (‘DCF’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this ha... (14 pages)View decision -
Decision Reference DRN-3828554
2 Dec 2022 Liverpool Victoria Financial Services Limited UpheldPensions and AnnuitiesDRN-3828554 The complaint Mr L has complained that Liverpool Victoria Financial Services Limited (LV) didn’t ensure his retirement funds were invested in line with his instructions, resulting in a significant proportion of the funds being held in a cash account. What happened I issued my p... (6 pages)View decision -
Decision Reference DRN-3807251
2 Dec 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3807251 Complaint Mr U complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Mr U is represented by a claim... (7 pages)View decision -
Decision Reference DRN-3837944
2 Dec 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3837944 The complaint Miss M is unhappy that Capital One (Europe) plc (“CO”) placed a fraud markers against her name. What happened Miss M says that she applied for a credit card with CO. After initially being accepted for this, the product was later withdrawn as CO believed the applic... (4 pages)View decision -
Decision Reference DRN-3718196
2 Dec 2022 AWP P&C SA UpheldInsuranceDRN-3718196 The complaint Mr H says that AWP P&C SA (AWP) cancelled his extended motor warranty policy without his knowledge. He’s now left with an outstanding bill for work he believed was covered by his extended motor warranty. What happened Mr H says he took his car to... (3 pages)View decision -
Decision Reference DRN-3838214
2 Dec 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3838214 The complaint Miss K complains that Lloyds Bank PLC unfairly handled her accounts and prevented her from taking out further borrowing after she asked for help with managing her money. What happened In May 2021, Miss K called Lloyds to ask for help with managing her money. She s... (4 pages)View decision -
Decision Reference DRN-3804405
2 Dec 2022 I Go 4 Ltd. UpheldInsuranceDRN-3804405 The complaint Mr M complains about his insurer, I Go 4 Ltd (IG4), pursuing him for premiums for his motor insurance policy when he’d paid the premium by a lump sum. Any reference to IG4 in this decision includes their agents. In making his complaint, Mr M was supported by a rep... (6 pages)View decision
