We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4256459
16 Aug 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4256459 The complaint Mr P is unhappy that Barclays Bank UK PLC declined his application for additional borrowing due to cladding issues on his property. Mr P said that he provided Barclays with an EWS1 form in May 2022, but it took two months for them to decline the application which ... (4 pages)View decision -
Decision Reference DRN-4273875
16 Aug 2023 more 2 life Ltd UpheldMortgagesDRN-4273875 The complaint This complaint’s about an equity release mortgage that Mr A and Mrs B took out over late 2022/early 2023 with more 2 life Ltd trading as Standard Life Home Finance (SLHF). The crux of the complaint is about errors and delays on the part of SLHF and its solicitors ... (3 pages)View decision -
Decision Reference DRN-4254297
16 Aug 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4254297 The complaint Mrs L and Mr L complained about Liverpool Victoria Insurance Company Limited. They aren’t happy about the way it dealt with a claim under their home insurance policy. What happened Mrs L and Mr L made a claim under their home insurance policy. But LV failed to dea... (2 pages)View decision -
Decision Reference DRN-4301946
16 Aug 2023 Medicash Health Benefits Limited UpheldInsuranceDRN-4301946 The complaint Mr H complains about Medicash Health Benefits Limited’s handling of a claim made under a group cash plan. What happened I issued a provisional decision on 7 August 2023. Here’s what I said: “The policy covers the cost of prescribed contact lenses. It says the insu... (2 pages)View decision -
Decision Reference DRN-4229424
16 Aug 2023 Punter Southall Wealth Limited UpheldPensions and AnnuitiesDRN-4229424 The complaint Mrs K complains that Punter Southall Wealth Limited (PSW) gave her unsuitable advice to transfer the deferred benefits in a defined benefits (DB) occupational pension scheme (OPS) to a self-invested pension plan (SIPP). Mrs K says that she will have lower pension ... (9 pages)View decision -
Decision Reference DRN-4214217
16 Aug 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4214217 The complaint Mr B complains that Santander UK Plc did not do more to help him when he spent compulsively on his account in 2021. What happened Both parties are aware of the circumstances surrounding he complaint, so I won’t repeat them in detail here. In summary, Mr B made a s... (5 pages)View decision -
Decision Reference DRN-3768204
16 Aug 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3768204 The complaint Mr J complains about the advice NTM Financial Services Ltd (‘NTM’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a fina... (15 pages)View decision -
Decision Reference DRN-4263341
16 Aug 2023 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4263341 The complaint Mrs C complains that Tesco Personal Finance PLC (“Tesco”) lent to her irresponsibly. What happened Mrs C took out a loan with Tesco in August 2017. She borrowed £5,000 over 60 months to buy medical equipment for her disabled son. The total cost of the loan includi... (3 pages)View decision -
Decision Reference DRN-4104880
16 Aug 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4104880 The complaint Mr R complains that Everyday Lending Limited trading as GeorgeBanco.com contacted him for payment towards a guarantor loan very shortly after his friend passed away. What happened Mr R was the guarantor for a fixed sum loan agreement that was taken out by his frie... (2 pages)View decision -
Decision Reference DRN-4300979
16 Aug 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4300979 The complaint Miss C complains that Zopa Bank Limited held her responsible for a loan agreement she says she didn’t enter into. What happened Miss C fell victim to an investment scam. She says fraudsters took out a loan on her behalf, which was paid into her account. They said ... (2 pages)View decision