We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121261 results
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Decision Reference DRN-3137792
2 Dec 2022 Canaccord Genuity Wealth Limited UpheldInvestmentsDRN-3137792 The complaint Mrs B complains through her representative, Mr D, about how Canaccord Genuity Wealth Limited have managed her investment portfolio. She has concerns with how the portfolio has performed when compared to a selection of indices and believes they have misunderstood h... (7 pages)View decision -
Decision Reference DRN-3801316
2 Dec 2022 U Drive Cover Ltd UpheldInsuranceDRN-3801316 The complaint Miss B complains that U Drive Cover Ltd unfairly charged a fee for cancellation of a motor insurance policy. Where I refer to U Drive, I refer to the above-named company and I include employees and others insofar as I hold U Drive responsible for their acts or omi... (3 pages)View decision -
Decision Reference DRN-3450369
2 Dec 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3450369 The complaint Mr M complains that American Express Services Europe Limited (AESEL) lent to him irresponsibly. What happened In July 2019, Mr M applied for and received, a credit card from AESEL. It initially had a credit limit of £3,000. According to his credit file, this limit... (3 pages)View decision -
Decision Reference DRN-3674673
2 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3674673 The complaint Mr T complains that Santander UK Plc blocked and closed his account and returned funds back to source. He also complains he was treated badly and given conflicting information by staff at the bank. Mr T would like his account reinstated. What happened The facts o... (3 pages)View decision -
Decision Reference DRN-3838016
2 Dec 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3838016 The complaint Mr L is unhappy that Lloyds Bank Plc didn’t send a faster payment to the correct bank account. What happened On 13 November 2021, Mr L made a faster payment of £400 to fund the purchase of a car he’d seen on a social media marketplace. But the beneficiary claimed ... (4 pages)View decision -
Decision Reference DRN-3611119
2 Dec 2022 Smart Currency Exchange Limited UpheldBanking and PaymentsDRN-3611119 The complaint K, a limited company, complains that Smart Currency Exchange Limited won’t refund the money it lost when it was the victim of a scam. What happened K is a limited company and, in April 2021, it contacted Smart Currency Exchange Limited (SCE) to arrange the payment... (3 pages)View decision -
Decision Reference DRN-3771375
2 Dec 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3771375 The complaint Mr A is unhappy Transunion International UK Limited recorded incorrect information about a loan on his credit file. What happened Mr A says in September 2019, he took out a loan with a bank I’ll refer to as “B”. Mr A says he checked his credit report through a web... (3 pages)View decision -
Decision Reference DRN-3826258
2 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3826258 The complaint Mr W complains (through a representative) that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it advanced his loans. What happened Mr W took at least 10 loans from Morses. However, due to the age of the first two loans neither Morses ... (6 pages)View decision -
Decision Reference DRN-3826077
2 Dec 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3826077 Complaint Mr M has complained that Evergreen Finance London Limited (trading as “Money Boat”.co.uk) irresponsibly lent to him. Background Money Boat provided Mr M with a loan for £300 in October 2020. The loan was due to be repaid in three monthly instalments of £135.29. As I u... (5 pages)View decision -
Decision Reference DRN-3456967
1 Dec 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3456967 The complaint Mr D complains about Interactive Investor Services Limited (“Interactive”) refusing to allow him to continue to hold in his ISA an issue of American Depositary Shares (“ADSs”). He says Interactive has not been fair or customer friendly. Mr D doesn’t agree with Int... (5 pages)View decision
