We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4302179
16 Aug 2023 Go Car Credit Limited UpheldConsumer CreditDRN-4302179 The complaint Mr G complains that Go Car Credit Limited (“Go Car”) didn’t treat him fairly when he couldn’t meet his hire purchase payments and when it terminated his agreement. What happened In January 2020 Mr G entered into a hire purchase agreement with Go Car, via an interm... (8 pages)View decision -
Decision Reference DRN-4118594
16 Aug 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4118594 The complaint Mr R has complained that Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly lent to him. What happened Mr R opened a credit card account with Tesco Bank July 2015. His credit limit was £2,100. In July 2018 Tesco Bank increased Mr R’s credit limit to ... (4 pages)View decision -
Decision Reference DRN-4131721
16 Aug 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4131721 The complaint Mr W’s representative complains on his behalf that Haven Insurance Company Limited (Haven) unfairly increased the cost of his premiums mid-way through the term of his commercial motor insurance policy. References to Mr W, or his representative, will include the ot... (2 pages)View decision -
Decision Reference DRN-4161802
16 Aug 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4161802 The complaint Mrs L has complained that when she tried to use the mobile phone cover, which provided as part of a Premier packaged account that she took out with Lloyds Bank PLC, she was told by the mobile phone insurance provider that it did not have any records of her being c... (2 pages)View decision -
Decision Reference DRN-4082941
16 Aug 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4082941 The complaint D a company complains that ClearBank Limited blocked their account and caused delays. D would like compensation. D is represented by its director Mr R. What happened On 22 March 2022 D received four payments into its account which it wasn’t expecting. It contacted... (2 pages)View decision -
Decision Reference DRN-3771638
16 Aug 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3771638 The complaint Mr A complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Pi Financial Ltd is responsible for answering this complaint and so to keep things consistent... (12 pages)View decision -
Decision Reference DRN-4302913
16 Aug 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4302913 The complaint Miss K complains that PayPal (Europe) Sarl et Cie SCA irresponsibly gave her a credit card she couldn’t afford to repay. What happened In January 2018, Miss K applied for a credit card with PayPal. She was given an initial credit limit of £1,500. The credit limit ... (3 pages)View decision -
Decision Reference DRN-4073354
16 Aug 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4073354 The complaint This complaint is brought on behalf of a partnership (which I will call JF) by Mr F1. The other partner, Mr F2, is Mr F1’s father. The complaint is about delay by Barclays Bank UK PLC when JF was taking out a secured loan in order to construct a shed at their busi... (3 pages)View decision -
Decision Reference DRN-4303056
16 Aug 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4303056 The complaint Mr V has complained that Bank of Scotland plc (“Halifax”) discriminated against him because he says the members of staff in branch failed to make a reasonable adjustment for his medical condition by not allowing him to jump the queue or not opening up another till... (5 pages)View decision -
Decision Reference DRN-4263292
16 Aug 2023 First Rate Exchange Services Ltd UpheldBanking and PaymentsDRN-4263292 The complaint Mr A’s complained about First Rate Exchange Services Ltd’s handling of his pre-paid travel money card account. What happened Mr A was on holiday abroad when he had trouble making transactions using his travel money card. He called First Rate to report the problem ... (2 pages)View decision