We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
-
Decision Reference DRN-3655315
20 Dec 2022 Acasta European Insurance Company Limited UpheldInsuranceDRN-3655315 The complaint Mrs D complains Acasta European Insurance Company Limited hasn’t treated her fairly after she made a claim on her building warranty policy. What happened Mrs D owns an apartment. There are seven apartments in the block. Three are owned by the freeholder, and the o... (9 pages)View decision -
Decision Reference DRN-3800343
20 Dec 2022 esure Insurance Limited UpheldInsuranceDRN-3800343 The complaint Mr C says esure Insurance Limited (esure) failed to transfer his motor insurance policy into his son’s name as agreed resulting in additional costs. What happened In April 2022 Mr C says he contacted esure to cancel his motor insurance. This was prior to the polic... (3 pages)View decision -
Decision Reference DRN-3604150
20 Dec 2022 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3604150 The complaint Mr R complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. Niche Independent Financial Advisers Limited is responsible for answering this complaint and so to keep things... (10 pages)View decision -
Decision Reference DRN-3845311
20 Dec 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3845311 The complaint Mr S has complained that Barclays Bank UK PLC treated him unfairly by not accepting a Biometric Residents Permit (BRP) as identification. As a result, Mr S feels he has been discriminated against. What happened The details of the complaint are well known to both p... (2 pages)View decision -
Decision Reference DRN-3470360
20 Dec 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3470360 The complaint Mr J complains about the advice given by Wealthmasters Financial Management Ltd (‘WFM’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a Self-Invested Personal Pension ‘SIPP’.) He says the advice was unsuitable for h... (11 pages)View decision -
Decision Reference DRN-3766546
20 Dec 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3766546 The complaint The complaint is about a claim Mr N made on his Father’s DAS Legal Expenses Insurance Company Limited (“DAS”) policy. Mr N says that DAS unreasonably declined his claim. What happened Mr N’s Father has the benefit of a DAS legal expenses insurance policy. Mr N mad... (3 pages)View decision -
Decision Reference DRN-3736268
20 Dec 2022 Ageas Insurance Limited UpheldInsuranceDRN-3736268 The complaint M complains about how Ageas Insurance Limited has settled its claim on its commercial property owners insurance policy. Mr C, as a beneficiary of M’s policy, has brought this complaint on M’s behalf. For ease of reading I’ll refer to Mr C throughout. What happened... (2 pages)View decision -
Decision Reference DRN-3867357
20 Dec 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3867357 The complaint Mrs J is unhappy with how Barclays Bank UK PLC (Barclays) has treated her in relation to the application of an Early Repayment Charge (ERC). What happened Mrs J was looking to move property. She already held a mortgage with Barclays with a remaining term of approx... (6 pages)View decision -
Decision Reference DRN-3868217
20 Dec 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3868217 The complaint Mrs P complains, through a claims management company, that a predecessor scheme of Zurich Assurance Ltd provided unsuitable advice in 2001. She feels the fund she was recommended to invest in was too risky for her. What happened The details of this complaint are w... (4 pages)View decision -
Decision Reference DRN-3850854
20 Dec 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3850854 The complaint Mr B complains that WR Simon Ashley Silver Independent Financial Advisor LImited mis- advised him to switch the investments in his Self-Invested Personal Pension (SIPP) to cash in March 2020. He is also unhappy about the length of time it took to complete the sale... (9 pages)View decision
