We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
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Decision Reference DRN-3860427
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3860427 The complaint Mr J complains about the repairs that Admiral Insurance (Gibraltar) Limited made to his car following a claim made on his motor insurance policy. He wants it to write off his car and pay him its value. What happened Mr J was involved in a non-fault accident and Ad... (3 pages)View decision -
Decision Reference DRN-3865876
19 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3865876 The complaint Mr B complains that HSBC UK Bank Plc (‘HSBC’) caused him to lose thousands of pounds when it did not contact him to discuss unusual activity on his current account. What happened Mr B holds a current account with HSBC. As at January 2021, the balance of his accoun... (4 pages)View decision -
Decision Reference DRN-3719201
19 Dec 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3719201 The complaint Miss C is unhappy with the way Inter Partner Assistance SA (IPA) dealt with a claim under her home emergency policy. What happened On 31 December 2021 Miss C contacted IPA to report a leak from her en-suite bathroom. Water was dripping through the ceiling to the d... (3 pages)View decision -
Decision Reference DRN-3866215
19 Dec 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3866215 The complaint Miss C complains that Creation Consumer Finance Ltd (“Creation”) haven’t supported a claim she made to them under section 75 of the Consumer Credit Act (1974). The complaint is about the quality of sofas she bought using finance provided by Creation. What happened... (3 pages)View decision -
Decision Reference DRN-3854452
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3854452 The complaint Mr H has complained about the amount Admiral Insurance (Gibraltar) Limited have paid in settlement of his claim under his motor insurance policy. This complaint was originally set up as about Admiral Insurance Company Limited, but Mr H’s policy is underwritten by ... (2 pages)View decision -
Decision Reference DRN-3388805
19 Dec 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3388805 The complaint Mr K is unhappy with the amount of money Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) is asking him to pay following the termination of his agreement with them. What happened In March 2019, Mr K entered into a conditional sale agreement with Moneybarn ... (4 pages)View decision -
Decision Reference DRN-3707034
19 Dec 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3707034 The complaint Mr G complains TSB Bank plc (“TSB”) provided an overdraft to him that was unaffordable. What happened In August 2014, Mr G applied for an overdraft facility of £1,500 for his current account. TSB approved this request. Following this, Mr G’s overdraft limit was in... (4 pages)View decision -
Decision Reference DRN-3866103
19 Dec 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3866103 The complaint Miss B is unhappy with how Barclays Bank UK PLC (Barclays) have treated her in relation to a personal loan account. What happened The personal loan In January 2019, Miss B took out a personal loan for £21,000. The term of the loan was for 78 months and Miss B made... (7 pages)View decision -
Decision Reference DRN-3866065
19 Dec 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3866065 The complaint Mr D complained that Admiral Insurance (Gibraltar) Limited (“Admiral”) unfairly declined his claim for damage following a storm under his home insurance policy. What happened Mr D made a claim to Admiral when he noticed internal damage to his kitchen ceiling and a... (5 pages)View decision -
Decision Reference DRN-3865094
19 Dec 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3865094 The complaint Mrs and Mr M complain about how Ocaso SA, Compania de Seguros y Reaseguros handled a claim under a home insurance policy. Mrs and Mr M are represented in this complaint, but I’ll just refer to them throughout. Ocaso had a loss adjuster (LA) handle the claim on the... (4 pages)View decision
