We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3772500
9 Dec 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3772500 The complaint Mrs R and Mr R complain about Royal & Sun Alliance Limited’s cancellation of their home insurance policy. What happened Mrs R and Mr R had a home insurance policy underwritten by Royal & Sun Alliance Limited (RSA), which covered their buildings and content... (3 pages)View decision -
Decision Reference DRN-3775739
9 Dec 2022 Aviva Insurance Limited UpheldInsuranceDRN-3775739 The complaint Mr G is unhappy with how Aviva Insurance Limited handled a claim against him on his motor insurance policy. What happened In July 2021 Mr G was involved in an accident with another vehicle. He explained, as he approached a red light the vehicle in front began reve... (2 pages)View decision -
Decision Reference DRN-3630730
9 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3630730 The complaint Mrs C complains that HSBC UK Bank Plc returned her funds to source, and used her remaining funds to repay her credit card debt. She’d like the funds repaid and compensation for the impact. What happened Mrs C had several accounts with HSBC. In April 2020 Mrs C rec... (3 pages)View decision -
Decision Reference DRN-3846532
9 Dec 2022 Society of Lloyd's UpheldInsuranceDRN-3846532 The complaint A limited company, which I will call R, has complained about the handling of a business interruption claim under its policy with certain underwriters at Society of Lloyd’s. Mr C, as a director of R, has brought the complaint on its behalf. What happened I issued a... (5 pages)View decision -
Decision Reference DRN-3841299
9 Dec 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3841299 The complaint A company that I’ll refer to as T complains that Accredited Insurance (Europe) Ltd turned down a claim on its commercial vehicle insurance policy. Mr B, a director of T, has complained on T’s behalf. What happened One of T’s vans was stolen from its employee’s hom... (2 pages)View decision -
Decision Reference DRN-3850473
9 Dec 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3850473 The complaint Miss B complains that Nationwide Building Society (‘Nationwide’) did not do enough to help her get a refund in respect of a trip she paid for with her debit card which did not go ahead. Miss B is assisted in her complaint by her representative. To keep things simp... (3 pages)View decision -
Decision Reference DRN-3837871
9 Dec 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3837871 The complaint Mr H complains about AA Underwriting Insurance Company Limited’s (AA) handling of his claim following an accident he had when driving, under his motor insurance policy. What happened In April 2022 Mr H was involved in an accident whilst driving his car. The passen... (3 pages)View decision -
Decision Reference DRN-3772125
9 Dec 2022 AWP P&C SA UpheldInsuranceDRN-3772125 The complaint Mr and Mrs A complain about how AWP P&C SA dealt with a claim against their travel insurance policy. Reference to AWP includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In... (2 pages)View decision -
Decision Reference DRN-3850883
9 Dec 2022 Ageas Insurance Limited UpheldInsuranceDRN-3850883 The complaint Mr and Mrs F complain Ageas Insurance Limited unfairly declined their buildings insurance claim. All references to Ageas also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again her... (2 pages)View decision -
Decision Reference DRN-3270689
9 Dec 2022 Vision Independent Financial Planning Ltd UpheldPensions and AnnuitiesDRN-3270689 The complaint Mr G complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. Vision Independent Financial Planning Limited is responsible for answering this complaint and so to keep thing... (11 pages)View decision
