We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121478 results
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Decision Reference DRN-3828554
2 Dec 2022 Liverpool Victoria Financial Services Limited UpheldPensions and AnnuitiesDRN-3828554 The complaint Mr L has complained that Liverpool Victoria Financial Services Limited (LV) didn’t ensure his retirement funds were invested in line with his instructions, resulting in a significant proportion of the funds being held in a cash account. What happened I issued my p... (6 pages)View decision -
Decision Reference DRN-3807251
2 Dec 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3807251 Complaint Mr U complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Mr U is represented by a claim... (7 pages)View decision -
Decision Reference DRN-3837944
2 Dec 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3837944 The complaint Miss M is unhappy that Capital One (Europe) plc (“CO”) placed a fraud markers against her name. What happened Miss M says that she applied for a credit card with CO. After initially being accepted for this, the product was later withdrawn as CO believed the applic... (4 pages)View decision -
Decision Reference DRN-3718196
2 Dec 2022 AWP P&C SA UpheldInsuranceDRN-3718196 The complaint Mr H says that AWP P&C SA (AWP) cancelled his extended motor warranty policy without his knowledge. He’s now left with an outstanding bill for work he believed was covered by his extended motor warranty. What happened Mr H says he took his car to... (3 pages)View decision -
Decision Reference DRN-3838214
2 Dec 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3838214 The complaint Miss K complains that Lloyds Bank PLC unfairly handled her accounts and prevented her from taking out further borrowing after she asked for help with managing her money. What happened In May 2021, Miss K called Lloyds to ask for help with managing her money. She s... (4 pages)View decision -
Decision Reference DRN-3804405
2 Dec 2022 I Go 4 Ltd. UpheldInsuranceDRN-3804405 The complaint Mr M complains about his insurer, I Go 4 Ltd (IG4), pursuing him for premiums for his motor insurance policy when he’d paid the premium by a lump sum. Any reference to IG4 in this decision includes their agents. In making his complaint, Mr M was supported by a rep... (6 pages)View decision -
Decision Reference DRN-3798853
2 Dec 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3798853 The complaint Miss I complains Lantern Debt Recovery Services Ltd have held her liable for a fraudulent loan. Miss I also complains about how long they took to investigate her claim the loan they were asking her to repay was fraudulent. Another party has supported Miss I in bri... (3 pages)View decision -
Decision Reference DRN-3137792
2 Dec 2022 Canaccord Genuity Wealth Limited UpheldInvestmentsDRN-3137792 The complaint Mrs B complains through her representative, Mr D, about how Canaccord Genuity Wealth Limited have managed her investment portfolio. She has concerns with how the portfolio has performed when compared to a selection of indices and believes they have misunderstood h... (7 pages)View decision -
Decision Reference DRN-3801316
2 Dec 2022 U Drive Cover Ltd UpheldInsuranceDRN-3801316 The complaint Miss B complains that U Drive Cover Ltd unfairly charged a fee for cancellation of a motor insurance policy. Where I refer to U Drive, I refer to the above-named company and I include employees and others insofar as I hold U Drive responsible for their acts or omi... (3 pages)View decision -
Decision Reference DRN-3450369
2 Dec 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3450369 The complaint Mr M complains that American Express Services Europe Limited (AESEL) lent to him irresponsibly. What happened In July 2019, Mr M applied for and received, a credit card from AESEL. It initially had a credit limit of £3,000. According to his credit file, this limit... (3 pages)View decision
