We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121261 results
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Decision Reference DRN-3502715
22 Nov 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3502715 The complaint Mrs C complains about Santander UK Plc’s (“Santander’s”) decision to reject a claim she made to them under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened The details of this complaint are well known to both parties, so I won’t repeat them... (3 pages)View decision -
Decision Reference DRN-3362309
22 Nov 2022 Mulberry Wealth Management Limited UpheldPensions and AnnuitiesDRN-3362309 The complaint Mr T complains that Mulberry Wealth Management Limited (Mulberry) gave him unsuitable advice to transfer the benefits from his defined benefits (DB) pension scheme with British Steel (BSPS) to a personal pension (PP). Mr T is being represented by a third party, bu... (11 pages)View decision -
Decision Reference DRN-3786362
22 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3786362 The complaint Mr B and Mrs M complain QIC Europe Ltd (QIC) unfairly settled their claim on their buildings insurance policy. References to Mr B or Mrs M, will include the other. There are several parties and representatives of QIC involved throughout the complaint but for the p... (3 pages)View decision -
Decision Reference DRN-3798919
22 Nov 2022 AJ Bell Management Limited UpheldInvestmentsDRN-3798919 The complaint Mr L complains about a delay he experienced in withdrawing money from his account with AJ Bell Management Limited trading as AJ Bell Youinvest, as well as the service he then received. What happened On 22 April 2021 Mr L requested to withdraw £18,500 from his acco... (3 pages)View decision -
Decision Reference DRN-3597789
22 Nov 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3597789 The complaint Mr L complains about advice given InterestMe Financial Planning Limited (InterestMe) to switch his existing personal pension plan to a self invested personal pension (SIPP). The advice was given in 2016 by Wise Pension Group Limited which is now InterestMe. For ea... (8 pages)View decision -
Decision Reference DRN-3747552
22 Nov 2022 Bank of Scotland Plc UpheldInsuranceDRN-3747552 The complaint Miss S has complained that Bank of Scotland plc did not pay her the compensation due for the mis-sale of a payment protection insurance (PPI) policy. What happened Miss S complained to Bank of Scotland about the sale of her PPI. Bank of Scotland agreed that the po... (2 pages)View decision -
Decision Reference DRN-3768145
22 Nov 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3768145 The complaint Ms A complains about a three-year bond she invested into, issued by Basset & Gold Plc (“B&G Plc”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). She says the bond was mis-sold to her as she was misled to believe it was a much s... (24 pages)View decision -
Decision Reference DRN-3767688
22 Nov 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3767688 The complaint Mr B complains about a five-year bond he invested into issued by Basset & Gold Plc (“B&G Plc”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). He says the bond was mis-sold to him as he was misled into thinking it was a safe and... (24 pages)View decision -
Decision Reference DRN-3629568
22 Nov 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3629568 The complaint Mr S complains that HSBC UK Bank Plc charged him additional fees when he withdrew from his loan. He wants the excess charges refunded and compensation. What happened Mr S took out a loan with HSBC. He contacted HSBC within 14 days and asked to exercise his right t... (2 pages)View decision -
Decision Reference DRN-3804443
22 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3804443 The complaint Mr T complains about how Royal & Sun Alliance Insurance plc (RSA) handled a claim under his motor insurance policy. What happened Mr T bought a motor insurance policy from RSA covering his car. In September 2021, Mr T was involved in a motor accident in which ... (4 pages)View decision
