We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3808291
21 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3808291 The complaint Company C complains that HSBC UK Bank Plc have unfairly refused to refund over €32,649 it lost as a result of an invoice intercept scam. What happened C imports goods to the UK and was in an ongoing email exchange with a seller overseas. A proforma invoice was iss... (2 pages)View decision -
Decision Reference DRN-3490975
21 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3490975 The complaint Mr M is unhappy Monzo Bank Ltd won’t reimburse him the money he’s lost after he fell victim to a scam. Mr M in bringing his complaint to our service is being represented by solicitors. For ease, I will refer to Mr M throughout this decision. What happened Mr M had... (7 pages)View decision -
Decision Reference DRN-3752193
21 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3752193 The complaint Mr K, through his representative, complains that Morses Club PLC, lent to him when he could not afford it. What happened Using information from Morses’ records here is a brief loan table, into which I have added the information Morses obtained from Mr K about his ... (5 pages)View decision -
Decision Reference DRN-3687613
21 Nov 2022 Amtrust Europe Limited UpheldInsuranceDRN-3687613 The complaint Miss C and Mr S complain that AmTrust Europe (“AmTrust”) has treated them unfairly in relation to their buildings warranty. What happened The background of this complaint is well known to all parties, so I’ve summarised events. In June 2019 Miss C and Mr S purcha... (2 pages)View decision -
Decision Reference DRN-3778274
21 Nov 2022 Amtrust Europe Limited UpheldInsuranceDRN-3778274 The complaint Miss C and Mr S complain that AmTrust Europe (“AmTrust”) has treated them unfairly in relation to their buildings warranty. What happened The background of this complaint is well known to all parties, so I’ve summarised events. In June 2019 Miss C and Mr S purcha... (3 pages)View decision -
Decision Reference DRN-3645176
21 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3645176 The complaint Mr and Mrs S complain about the advice they had received from Lloyds Bank PLC (“Lloyds”) before making payments to a sole trader. What happened Mr and Mrs S hold a joint account with Lloyds. They wanted to use the services of a sole trader to have their garden lan... (4 pages)View decision -
Decision Reference DRN-3397098
21 Nov 2022 MBNA Limited UpheldBanking and PaymentsDRN-3397098 The complaint Mrs B has complained that MBNA Limited irresponsibly lent to her. What happened Mrs B opened a credit card account with MBNA in November 2014. Her credit limit was initially £7,700. MBNA increased Mrs B’s credit limit in February 2016 to £12,700 and increased it a... (3 pages)View decision -
Decision Reference DRN-3797151
21 Nov 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3797151 The complaint Mr K complains that he should have had a payment holiday on his loan from Barclays Bank UK PLC (Barclays). What happened Mr K had a personal loan from Barclays. It was originally for £22,900 and was drawn in October 2018. Monthly payments were £574.91. Mr K ran in... (3 pages)View decision -
Decision Reference DRN-3739037
21 Nov 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3739037 The complaint Mr Y’s complaint against St James’s Place Wealth Management Plc (“SJP”) is about their advice in 2016 that he should invest in several Enterprise Investment Schemes (EIS). What happened In March 2016, following the sale of his business and advice from SJP, Mr Y in... (12 pages)View decision -
Decision Reference DRN-3817158
21 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3817158 The complaint Mr O is unhappy with the service he’s received from Barclays Bank UK PLC, trading as Barclaycard, including that Barclays reduced the credit limit on his account. What happened Mr O has a Barclays credit account which had a credit limit of £5,500. Mr O received no... (3 pages)View decision
