We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3794498
21 Nov 2022 esure Insurance Limited UpheldInsuranceDRN-3794498 The complaint Mr H complains about esure Insurance Limited (EIL) and their decision to decline the claim he made on his home insurance policy. What happened Mr H held a home insurance policy that was underwritten by EIL. This policy provided cover for the contents of his home. ... (3 pages)View decision -
Decision Reference DRN-3665975
21 Nov 2022 Sovereign Private Clients Limited UpheldPensions and AnnuitiesDRN-3665975 The complaint Ms C’s representative has complained, on her behalf, about advice given to her by Sovereign Private Clients Limited (SPC) to transfer defined benefits she held in an occupational pension scheme (OPS) to a personal pension plan (PPP). What happened My understanding... (10 pages)View decision -
Decision Reference DRN-3711848
21 Nov 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3711848 The complaint Mr B is complaining about delays in transferring his individual savings account (ISA), self- invested pension plan (SIPP) and trading account from another provider (Company A) to Interactive Investor Services Limited (IISL). What happened In late April 2021, Mr B ... (4 pages)View decision -
Decision Reference DRN-3794930
21 Nov 2022 The Equine and Livestock Insurance Company Limited UpheldInsuranceDRN-3794930 The complaint Mr A complains that The Equine and Livestock Insurance Company Limited declined his claim on his caravan insurance policy after his caravan was stolen. What happened Mr A stored his caravan at a haulage yard which he thought was secure. When his caravan was stolen... (3 pages)View decision -
Decision Reference DRN-3812023
21 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3812023 The complaint Mr P, as an executor of the estate of the late Mrs P, says the conduct of Barclays Bank UK PLC delayed the release of funds to the estate. What happened Mr P notified Barclays of Mrs P’s death on 7 September 2021. On 11 November 2021, 14 January 2022 and 15 Februa... (3 pages)View decision -
Decision Reference DRN-3599920
21 Nov 2022 Gatehouse Bank Plc UpheldBanking and PaymentsDRN-3599920 The complaint Mr R complains that Gatehouse Bank Plc caused a delay in crediting his funds to his account and has breached its terms and conditions. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not ... (2 pages)View decision -
Decision Reference DRN-3816799
21 Nov 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3816799 The complaint Mr R has complained about the time it took Quilter Financial Services Ltd to process a full withdrawal from his personal pension policy (PPP), which Mr R has said caused him financial loss. What happened Mr R wished to withdraw his pension funds from his PPP with ... (5 pages)View decision -
Decision Reference DRN-3816523
21 Nov 2022 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-3816523 The complaint Mr Q has complained AIB Group (UK) plc won’t refund him for cash withdrawals that he didn’t make. What happened In 2019 AIB noticed consistent cash withdrawals of £100 being made from Mr Q’s account. They queried these with Mr Q who confirmed these withdrawals wer... (3 pages)View decision -
Decision Reference DRN-3696872
21 Nov 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3696872 The complaint Mr H complains he was the victim of an investment scam and that Sainsburys Bank PLC didn’t do enough to stop that happening or to recover his money. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brie... (3 pages)View decision -
Decision Reference DRN-3789236
21 Nov 2022 Nelson Insurance Company Ltd UpheldInsuranceDRN-3789236 The complaint Mr I complains that Nelson Insurance Company Ltd took too long to pay his claim on his commercial vehicle insurance policy. What happened Mr I’s taxi was stolen so he claimed on his policy with Nelson. Nelson appointed an investigator to review the claim and asked... (2 pages)View decision
