We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
-
Decision Reference DRN-3813095
21 Nov 2022 Highway Insurance Company Limited UpheldInsuranceDRN-3813095 The complaint Miss R has complained about her home insurer Highway Insurance Company Limited regarding a claim she made when she found water damage at her home. What happened Miss R noticed that the carpet at her home was wet in July 2021. Highway sent out a leak detection team... (3 pages)View decision -
Decision Reference DRN-3669140
21 Nov 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3669140 The complaint Mr C complains about how Inter Partner Assistance SA handled a claim he made for damage to his property following an escape of water. What happened The background to this complaint, and my initial conclusions, were set out in my provisional decision dated 1 Septem... (7 pages)View decision -
Decision Reference DRN-3780205
21 Nov 2022 Ecclesiastical Insurance Office Plc UpheldInsuranceDRN-3780205 The complaint Miss S has complained about her home insurer Ecclesiastical Insurance Office Plc in respect of how it handled her claim made when she found water damage at her home. What happened Miss S found water damage at her home. Work was due to start in September 2021 and w... (2 pages)View decision -
Decision Reference DRN-3735520
21 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3735520 Complaint Miss D has complained about a guarantor loan Everyday Lending Limited (trading as “George Banco”.com) provided to her. She says the proper affordability checks weren’t undertaken and that if they had been these would have shown that this loan was unaffordable for her.... (3 pages)View decision -
Decision Reference DRN-3631571
19 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3631571 The complaint Mrs F complains that Barclays Bank UK PLC trading as Barclaycard irresponsibly allowed her to open a credit card account which was unaffordable. What happened Mrs F says the credit card account she opened in 2012 was unaffordable and was in financial difficulties ... (2 pages)View decision -
Decision Reference DRN-3634611
19 Nov 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3634611 The complaint Miss S complains that Loans 2 Go provided her with a loan she couldn’t afford to repay. What happened In February 2022 Loans 2 Go approved a £250 loan for Miss S. She was to repay £51.39 over 18 months. Miss S says the loan was unaffordable. Loans 2 Go disagree. T... (3 pages)View decision -
Decision Reference DRN-3815406
18 Nov 2022 Quidie Limited UpheldConsumer CreditDRN-3815406 The complaint Miss H complains that Quidie Limited (trading as Fernovo) is holding her liable for a loan in her name which she says she did not consent to be taken out. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them a... (3 pages)View decision -
Decision Reference DRN-3815373
18 Nov 2022 Novia Financial Plc UpheldPensions and AnnuitiesDRN-3815373 The complaint Mrs W complains that Novia Financial Plc (Novia) sold the investments held in her late husband’s Self Invested Personal Pension Plan (SIPP) without notification, resulting in investment losses pending the transfer of the funds to her own SIPP. She would like compe... (6 pages)View decision -
Decision Reference DRN-3812847
18 Nov 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3812847 The complaint Miss W is unhappy that Oakbrook Finance Limited, trading as Likely Loans, have reported missed payments to her credit file. What happened Miss W contacted Oakbrook and explained she was struggling to meet the repayments on her personal loan. In response, Oakbrook ... (3 pages)View decision -
Decision Reference DRN-3643269
18 Nov 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3643269 The complaint and what happened Mrs A complains Starling Bank Limited won’t reimburse money lost when she fell victim to an investment scam. Mrs A’s complaint concerns money from personal and business accounts. This complaint only deals with the money lost from her personal acc... (2 pages)View decision
