We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3611426
18 Nov 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3611426 The complaint The estate of Mrs T complains that Lloyds Bank General Insurance Limited has treated her unfairly when pricing her buildings and contents insurance over a number of years. What happened The estate of Mrs T was shocked to discover how much the late Mrs T was paying... (4 pages)View decision -
Decision Reference DRN-3739639
18 Nov 2022 R&Quiem Financial Services Limited UpheldPensions and AnnuitiesDRN-3739639 The complaint Mr C complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan. He says the advice was unsuitable for him and believes this has caused him a financial loss. A business called... (8 pages)View decision -
Decision Reference DRN-3814111
18 Nov 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3814111 The complaint Mr R complains about how Skyfire Insurance Company Limited handled his motor insurance claim. References to Skyfire include its agents. What happened In October 2021, Mr R made a claim under his motor insurance policy with Skyfire after damaging his car in an acci... (3 pages)View decision -
Decision Reference DRN-3804429
18 Nov 2022 Lloyds Bank PLC UpheldMortgagesDRN-3804429 The complaint Mr W complains about the way Lloyds Bank plc has treated him. He has been through a period of financial difficulty during which he was unable to pay his mortgage, and says Lloyds didn’t provide appropriate support or take proper account of his disability. What hap... (8 pages)View decision -
Decision Reference DRN-3626071
18 Nov 2022 Lairgate Financial Ltd UpheldPensions and AnnuitiesDRN-3626071 The complaint Mr G complains that Lairgate Financial Ltd gave him unsuitable advice to transfer his defined benefit (DB) occupational pension scheme (OPS) into his Small Self-Administered Scheme (SSAS). He says he’ll be financially worse off in retirement as a result. What happ... (10 pages)View decision -
Decision Reference DRN-3794314
18 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3794314 The complaint Ms L complains that Casualty & General Insurance Company (Europe) Ltd declined a claim for the cost of her dog’s treatment for forelimb lameness, on the basis that it was a pre- existing condition. And she’s unhappy about the exclusion added to her policy in r... (3 pages)View decision -
Decision Reference DRN-3735646
18 Nov 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3735646 The complaint Mr S and Mrs S complain that Quickly Finance Limited trading as Fast Track Reclaim (FTR) are asking them to pay their fees for mis-sold PPI claims they hadn’t been authorised to make. What happened In 2019 Mr S and Mrs S instructed FTR to pursue mis-sold PPI claim... (3 pages)View decision -
Decision Reference DRN-3723725
18 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3723725 The complaint Mr T complains that Revolut Ltd closed his account without any notice or reason. Mr T wants compensation and his account reinstated. What happened Mr T had an account with Revolut. Mr T contacted Revolut when he realised his account had been blocked. Mr T complain... (3 pages)View decision -
Decision Reference DRN-3803216
18 Nov 2022 Dynamo Cover Limited UpheldInsuranceDRN-3803216 The complaint Mr C has complained that Dynamo Cover Limited mis-sold a Roadside Assistance and Recovery policy to him. What happened In 2019 Mr C bought a Roadside Assistance and Recovery policy with Dynamo Cover Limited which he says provided nationwide recovery to his home ad... (7 pages)View decision -
Decision Reference DRN-3767597
18 Nov 2022 National House-Building Council UpheldInsuranceDRN-3767597 The complaint Miss E and Mr E’s complaint is about National House-Building Council trading as NHBC’s handling of a claim made under their building warranty. All references to NHBC include its appointed agents. What happened Miss E and Mr E own a property covered by a ten-year B... (3 pages)View decision
