We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3667204
15 Nov 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3667204 The complaint Mrs M complains that Ikano Bank AB (publ) rejected her claim under section 75 Consumer Credit Act 194 in respect of a faulty carpet. What happened In June 2020 Mrs M purchased a new carpet from a retailer I will call S. It cost £3,365 which was funded by a fixed l... (2 pages)View decision -
Decision Reference DRN-3573235
15 Nov 2022 D C Financial Limited UpheldPensions and AnnuitiesDRN-3573235 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. D C Financial Limited is responsible for answering this complaint and so to keep things consistent, I’ll refer... (10 pages)View decision -
Decision Reference DRN-3685044
15 Nov 2022 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-3685044 The complaint Mr K complains that Interactive Investor Services Limited (IISL) treated him unfairly, causing him to have to transfer his self-invested personal pension (SIPP) to another provider. And that IISL then caused delays to the transfer process causing him lost investme... (7 pages)View decision -
Decision Reference DRN-3658196
15 Nov 2022 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-3658196 The complaint Mr D complains about the advice given by True Potential Wealth Management LLP (‘True Potential’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believ... (12 pages)View decision -
Decision Reference DRN-3770597
15 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3770597 The complaint Miss K says Barclays Bank UK PLC trading as Barclaycard (“Barclaycard”) irresponsibly lent to her. What happened This complaint is about a credit card provided by Barclaycard to Miss K. The account opened in 2011. Barclaycard has suggested the opening of the accou... (3 pages)View decision -
Decision Reference DRN-3767811
15 Nov 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3767811 The complaint Ms C complains about a five-year bond issued by Basset & Gold Plc (“B&G Plc”) she invested into. She says the bond was mis-sold to her, and that she was misled into thinking it was safe, in particular that it had a regulated status and Financial Services C... (24 pages)View decision -
Decision Reference DRN-3718256
15 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3718256 The complaint Mrs R complains that HSBC UK Bank Plc won’t refund payments she says she didn’t make with her credit card. What happened Mrs R says she lost her credit card and so she didn’t make two payments abroad on 4 January 2022. The total she disputes with exchange fees is ... (2 pages)View decision -
Decision Reference DRN-3697985
15 Nov 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3697985 The complaint Miss T has complained about her car insurer Calpe Insurance Company Limited because it declined a claim she made to it following an accident and cancelled her policy, accusing her of fraud. What happened Miss T reported an accident to Calpe in February 2021. She w... (3 pages)View decision -
Decision Reference DRN-3785014
15 Nov 2022 National Westminster Bank Plc UpheldMortgagesDRN-3785014 The complaint Ms A and Mr R’s complaint is about an application for a further advance on the mortgage they arranged with National Westminster Bank Plc in 2021. They’re unhappy that NatWest won’t give them additional borrowing, and they have asked that they be allowed to re-mort... (4 pages)View decision -
Decision Reference DRN-3805127
14 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3805127 The complaint Mr L complains about HSBC UK Bank Plc (“HSBC”) for failing to contact him promptly when it suspended his account. He wants HSBC to make changes to its processes, and to compensate him for his inconvenience. What happened Mr L resides outside of the UK and has an a... (2 pages)View decision