We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3798429
11 Nov 2022 National House-Building Council UpheldInsuranceDRN-3798429 The complaint Mr V has complained about National House-Building Council’s (NHBC’s) decision not to cover a claim he made under his Buildmark warranty. What happened There have been numerous separate claims considered by NHBC regarding Mr V’s building. Some have related to claim... (6 pages)View decision -
Decision Reference DRN-3799554
10 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3799554 The complaint Mrs P has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has rejected her claim for the cost of veterinary treatment for her pet dog. I’ve previously issued a provisional decision in this case. C&G responded to this and I’l... (4 pages)View decision -
Decision Reference DRN-3728815
10 Nov 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3728815 The complaint Mr W complains about charges when he returned his car at the end of a hire agreement provided by Mitsubishi HC Capital UK Plc trading as Novuna Vehicle Solutions (“NVS”). What happened In April 2019, Mr W acquired a new car using a hire agreement with NVS. The agr... (3 pages)View decision -
Decision Reference DRN-3799619
10 Nov 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3799619 The complaint Mrs A complains that Curtis Banks Limited (Curtis Banks) caused an overall delay to the transfer of her self invested personal pension (SIPP). She also complains that contributions she made to the SIPP in October and December 2020 weren’t cleared for investment in... (7 pages)View decision -
Decision Reference DRN-3799364
10 Nov 2022 Metro Bank PLC UpheldConsumer CreditDRN-3799364 The complaint Mr M complains that Metro Bank Plc trading as Ratesetter unfairly terminated and defaulted his loan account after he’d had a short term payment deferral. .What happened In September 2018, Mr M took out a £3,000 loan with Ratesetter payable over 60 months at £69.81... (4 pages)View decision -
Decision Reference DRN-3715516
10 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3715516 The complaint Mr P complains about the issues he has experienced when trying to obtain information as part of a data subject access request (DSAR) from Barclays Bank UK PLC (Barclays). What happened Mr P initially requested a DSAR in person in August 2020 during a branch visit,... (4 pages)View decision -
Decision Reference DRN-3715132
10 Nov 2022 Bastion Insurance Co. Ltd UpheldInsuranceDRN-3715132 The complaint Miss S complains about Bastion Insurance Company (Bastion) who offered an under-valued cash settlement following a claim under her gadget insurance policy. What happened Miss S phone was stolen, and she contacted Bastion to make a claim. Bastion accepted the claim... (4 pages)View decision -
Decision Reference DRN-3688561
10 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3688561 The complaint Mr G1, Mrs G and Mr G2 are unhappy with how they’ve been treated by Barclays Bank UK PLC (Barclays) in relation to their buy-to-let (BTL) mortgage. What happened Mr G1, Mrs G and Mr G2 took out an interest only BTL mortgage with Barclays in 2008. The mortgage term... (6 pages)View decision -
Decision Reference DRN-3760432
10 Nov 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3760432 The complaint Miss H complains that Advantage Insurance Company Limited (Advantage) took too long to repair her vehicle. All references to Advantage include its agents. What happened Miss H was involved in an accident on 14 February 2021. She contacted her car insurance provid... (2 pages)View decision -
Decision Reference DRN-3771453
10 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3771453 The complaint Mr R complains that Barclays Bank UK PLC, trading as Barclaycard, lent to him irresponsibly and provided credit that was unaffordable for him. What happened In October 2009 Mr R took out a credit card with Barclaycard. He had an initial account limit of £300. Betw... (3 pages)View decision
