We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3597103
9 Nov 2022 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3597103 The complaint Mr H complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a self-invested personal pension (SIPP). Niche Independent Financial Advisers Limited is responsible for answering this complaint and s... (10 pages)View decision -
Decision Reference DRN-3796617
9 Nov 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3796617 The complaint Mr B complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) didn’t support him. What happened Mr B had a credit card from Virgin. In June 2020 he had a limit of £12,700 and the balance was then £7,679. Mr B’s self-employed income was affected by the p... (4 pages)View decision -
Decision Reference DRN-3777206
9 Nov 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3777206 The complaint Mr S complains that John Lewis Financial Services Limited (“JLFS”) reported incorrect information about his account to the Credit Reference Agencies, which he says has negatively affected his credit score and adversely impacted him in other ways. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-3797128
9 Nov 2022 Scottish Widows Limited UpheldInvestmentsDRN-3797128 The complaint Mrs S is complaining about Scottish Widows Limited trading as Clerical Medical. She contacted them to ask them to cancel her joint life assurance policy and refund some premiums. She’s upset that they haven’t done that, and with the way they’ve handled her request... (4 pages)View decision -
Decision Reference DRN-3662906
9 Nov 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3662906 The complaint Mr and Mrs C complain Aviva Life & Pensions UK Limited (Aviva) didn’t make the process clear for the cancellation and encashment of a whole of life (WOL) insurance policy. They complain they weren’t told to continue with their direct debit until the surrender ... (2 pages)View decision -
Decision Reference DRN-3779106
9 Nov 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3779106 The complaint Mr G complains that some advice given to him in 1990 by Sun Life Assurance Company of Canada (U.K.) Limited (“SLAC”) about making pension contributions was unsuitable. What happened Mr G met with an advisor employed by Laurentian Life. That firm now forms part of ... (4 pages)View decision -
Decision Reference DRN-3791963
9 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3791963 The complaint Mrs T and Mr T complains Barclays Bank UK PLC (Barclays) failed to honour an interest only mortgage it had previously agreed to and didn’t provide any financial support despite being told of their circumstances. What happened Mrs T and Mr T says in November 2020 B... (6 pages)View decision -
Decision Reference DRN-3796937
9 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3796937 The complaint Mr M complains that Tesco Personal Finance applied a late payment marker to his credit record without taking into account his circumstances and this has adversely affected his business What happened Mr M moved his personal bank account from one provider to another... (3 pages)View decision -
Decision Reference DRN-3597425
9 Nov 2022 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-3597425 The complaint Mr R complains that Interactive Investor Services Limited (“IISL”) failed to complete the inbound transfer of his pension investments in a timely manner. What happened Mr R held pension savings with a firm that I will call H. In June 2020 Mr R completed an online ... (4 pages)View decision -
Decision Reference DRN-3796767
9 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3796767 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard did not honour an agreement to accept a reduced payment in settlement of the outstanding debt on his credit card accounts. What happened The details of this complaint as well known to both parties and... (3 pages)View decision
