We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3796767
9 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3796767 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard did not honour an agreement to accept a reduced payment in settlement of the outstanding debt on his credit card accounts. What happened The details of this complaint as well known to both parties and... (3 pages)View decision -
Decision Reference DRN-3735995
9 Nov 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3735995 The complaint Mrs C complains about Fairmead Insurance Limited (Fairmead) poor service, following a claim under her home insurance policy. What happened Following a storm, Mrs C contacted Fairmead to make a claim. It sent a surveyor who assessed the damage and the claim was acc... (4 pages)View decision -
Decision Reference DRN-3668504
9 Nov 2022 Mulsanne Insurance Company Limited UpheldInsuranceDRN-3668504 The complaint Mr F complains about Mulsanne Insurance Company Limited’s (“Mulsanne”) delay in settling his car insurance claim. Any reference to Mulsanne includes the actions of their agents. What happened Mr F was involved in a collision with a third party and the matter was t... (3 pages)View decision -
Decision Reference DRN-3639160
9 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3639160 The complaint Miss M, through her representative, complains that Everyday Lending Limited, trading as Everyday Lending, lent to her when she could not afford it and without carrying out proper checks. What happened Everyday Lending approved Miss M for one loan in July 2018. It ... (5 pages)View decision -
Decision Reference DRN-3796549
9 Nov 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3796549 The complaint Mrs N is unhappy with how PayPal (Europe) Sarl et Cie SCA handled a claim she made under its buyer protection program. What happened Mrs N has explained that she purchased a bed online – paying £179.99 for it. However, she has said that when the bed arrived, the i... (4 pages)View decision -
Decision Reference DRN-3773387
9 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3773387 The complaint Miss A and Ms S have complained about their car insurer Royal and Sun Alliance Insurance Limited in relation to action it has taken to recover its claim outlay costs from Miss A. Ms S is a named driver on Miss A’s policy – and it is Miss A whom RSA is seeking to r... (4 pages)View decision -
Decision Reference DRN-3748450
8 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3748450 The complaint Miss D complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Miss D applied for a credit card with Aqua in 2016. It was approved with an initial credit limit of... (3 pages)View decision -
Decision Reference DRN-3771775
8 Nov 2022 Fairscore Ltd UpheldConsumer CreditDRN-3771775 The complaint Mr S complains that Fairscore Ltd trading as Updraft lent to him irresponsibly. What happened Mr S was provided with the following loans by Updraft: -12 February 2021 £3000 over a term of 36 months repayments £117.80 -8 October 2021 £4500 over a term of 36 months ... (3 pages)View decision -
Decision Reference DRN-3796413
8 Nov 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3796413 The complaint Mr F complains about two loans provided to him by Loans 2 Go Limited, trading as Loans 2 Go, (“L2G”), which he says were unaffordable. What happened L2G agreed two loans for Mr F. Loan 1 was for £500 and was taken out in December 2019. Loan 2 was for £300 and was ... (7 pages)View decision -
Decision Reference DRN-3792660
8 Nov 2022 Chase de Vere Independent Financial Advisers limited UpheldPensions and AnnuitiesDRN-3792660 The complaint Mr K has complained that Chase de Vere Independent Financial Advisers Limited didn’t invest his pension funds in the agreed manner and that he’s suffered financial loss as a result. What happened On 18 March 2015, Chase de Vere recommended that Mr K switch his fre... (6 pages)View decision
