We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4172810
18 Jul 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4172810 The complaint Mr R is unhappy with Royal & Sun Alliance Insurance Limited’s (RSA) settlement of his claim and the length of time it took to receive payment. What happened Mr R claimed on his home insurance policy following an escape of water in his home. He was unhappy with... (2 pages)View decision -
Decision Reference DRN-4179427
18 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4179427 The complaint Mr F has complained that Aviva Life & Pensions UK Limited (Aviva) did not apply his March 2022 pension premium to his account correctly. What happened On 1 March 2022 Mr F’s £20 direct debit for the pension contribution into his Aviva policy was taken from his... (4 pages)View decision -
Decision Reference DRN-4251652
18 Jul 2023 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4251652 The complaint This complaint’s about a re-mortgage application that Miss H and Mr M made through Mortgage Advice Bureau Limited trading as the Mortgage Centre (MAB). They say that due to delays and errors on MAB’s part, they lost out on a low interest rate and will pay a lot mo... (4 pages)View decision -
Decision Reference DRN-3967744
18 Jul 2023 Wealthwise Financial Services Ltd UpheldMortgagesDRN-3967744 The complaint This complaint’s about a mortgage that Mrs F and Mr M applied for through Wealthwise Financial Services Ltd (WFS). The mortgage application was unsuccessful but in the meantime Mrs F had sold her existing property and repaid the mortgage she had on it in her sole ... (3 pages)View decision -
Decision Reference DRN-4199111
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4199111 The complaint N, a limited company, complains that Revolut Ltd won’t refund payments it disputes making from its account. What happened N is represented by its director. He says that payments of over £9,700 made on 26 January 2023 weren’t authorised. He is unhappy that Revolut ... (3 pages)View decision -
Decision Reference DRN-3927629
18 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3927629 The complaint Mr B complains about a delays to an account closure with Barclays Bank UK PLC. Mr B also complains about the service he received when trying to close the account and transfer the funds. What happened In July 2022 Mr B received a letter from Barclays advising him o... (3 pages)View decision -
Decision Reference DRN-4230370
18 Jul 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4230370 The complaint Mr P complains that Barclays Bank UK PLC lent to him irresponsibly. What happened In September 2017 Mr P applied for a loan. Barclays approved the application and gave Mr P a loan for £13,800 repayable over 60 months with repayments of £327.19 per month. Mr P comp... (2 pages)View decision -
Decision Reference DRN-4009803
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4009803 The complaint A company which I will refer to as ‘D’ complains that Revolut Ltd didn’t do enough to held D when they fell victim to an Authorised Push Payment scam. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. B... (4 pages)View decision -
Decision Reference DRN-4142996
18 Jul 2023 Covea Insurance plc UpheldInsuranceDRN-4142996 The complaint Mr M and Mrs M complain that Covea Insurance Plc has unfairly declined a claim made under their building insurance policy. For ease of reading I will only refer to Mr M in my decision. What happened In September 2015, Mr M said he’d installed an electric charging ... (3 pages)View decision -
Decision Reference DRN-4196750
18 Jul 2023 Soteria Insurance Limited UpheldInsuranceDRN-4196750 The complaint Mr L complains about how Soteria Insurance Limited handled his claim for subsidence on his home insurance. What happened Mr L had home insurance that was underwritten by Soteria. In September 2019 he made a claim after he noticed cracks around the rear of his prop... (4 pages)View decision