We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3793865
8 Nov 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3793865 The complaint Mr W complains that Advantage Insurance Company Limited (Advantage) handled a breakdown as a car accident in error, and also caused damage to his car, under his motor insurance policy. What happened In January 2022 Mr W says his car broke down due to an oil leak. ... (5 pages)View decision -
Decision Reference DRN-3697437
8 Nov 2022 Southern Rock Insurance Company UpheldInsuranceDRN-3697437 The complaint Mr W has complained about Southern Rock Insurance Company as it cancelled a car insurance policy for a car which was impounded. What happened Mr W arranged cover in 2019. The car covered by the policy was, at that time, impounded by the police and Mr W needed the ... (2 pages)View decision -
Decision Reference DRN-3771469
8 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3771469 The complaint Mr M has complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by increasing his overdraft limit. He says Lloyds acted unfairly by continuing to apply charges to his account when he was in financial difficulty. What happened Mr M had an overdraft with Llo... (3 pages)View decision -
Decision Reference DRN-3761221
8 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3761221 The complaint Miss D has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by increasing her overdraft limit even though she couldn’t afford it and that the fees it applied made her financial situation worse. What happened Miss D applied and was approved for an overd... (3 pages)View decision -
Decision Reference DRN-3794242
8 Nov 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3794242 The complaint Mr and Mrs W have complained about their home insurer Lloyds Bank General Insurance Limited because, after a water leak and claim in 2015, they suffered two further periods of damage spanning September 2016 – April 2018 and February 2020 until May 2021. What happe... (2 pages)View decision -
Decision Reference DRN-3744694
8 Nov 2022 Inter-UK Financial Services Limited UpheldPensions and AnnuitiesDRN-3744694 The complaint Mr C says the advice given and the arrangements made by Inter-UK Financial Services Limited (IUKFSL) to switch his group personal pensions with Aegon and Aviva into a Forthplus Self-invested Personal Pension (SIPP), through Cornhill Management (London) Ltd (CML) a... (9 pages)View decision -
Decision Reference DRN-3741381
8 Nov 2022 Match the Cash Limited UpheldConsumer CreditDRN-3741381 Complaint Mr S has complained that Match the Cash Limited (“Match the Cash”) unfairly brought about an unaffordable guarantor loan for him. He said that he was in a spiral of debt and that the loan was unaffordable. Background Match the Cash operated the electronic system in re... (2 pages)View decision -
Decision Reference DRN-3790404
8 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3790404 The complaint Mr and Mrs M’s complaint is about the mortgage they hold with Barclays Bank UK PLC. They are unhappy that after the mortgage offer was issued, Barclays decided it should have done a physical valuation of the property they were buying, which caused delays in the pu... (3 pages)View decision -
Decision Reference DRN-3779048
7 Nov 2022 Black Horse Limited UpheldConsumer CreditDRN-3779048 The complaint Mrs R complains that a car acquired with finance from Black Horse Limited wasn’t of satisfactory quality. What happened In October 2020 Mrs R was supplied with car and entered into a hire purchase agreement with Black Horse. At the point of supply the car was arou... (2 pages)View decision -
Decision Reference DRN-3791719
7 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3791719 The complaint Mr D complains that Barclays Bank UK PLC trading as Barclaycard unfairly withdrew a settlement offer. Mr D also complains about the way Barclaycard treated him whilst experiencing financial difficulties. What happened The background to this complaint and my initia... (3 pages)View decision
