We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3363716
7 Nov 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3363716 The complaint Mr K complains that Interestme Financial Planning Limited (Interestme) gave him unsuitable advice to transfer his Personal Pension (PP) from his existing provider – provider A – to a Self-Invested Personal Pension (SIPP) with another provider - provider B. In 2019... (11 pages)View decision -
Decision Reference DRN-3793314
7 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3793314 The complaint Mr N complains Casualty & General Insurance Company (Europe) Ltd (“Casualty & General”) have unfairly declined a claim he made on a pet insurance policy. What happened Mr N’s dog, which I’ll refer to as E, received treatment for digestive issues. Mr N made... (3 pages)View decision -
Decision Reference DRN-3754002
7 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3754002 The complaint Mrs S complains about a loan provided to her by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which she says was unaffordable. What happened The loan was for £2,000 and was taken out in August 2018. It was to be repaid by 30 monthly repayments of £... (5 pages)View decision -
Decision Reference DRN-3793742
7 Nov 2022 Sainsbury's Bank Plc UpheldInsuranceDRN-3793742 The complaint Mr B experienced difficulties contacting Sainsbury's Bank Plc (“Sainsburys”) to cancel his policy and he was unhappy he was charged his premium. Sainsburys were acting in a role of broker, so were responsible for the payment side and administration of the pol... (4 pages)View decision -
Decision Reference DRN-3778645
7 Nov 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3778645 The complaint Mrs M complains that Marks & Spencer Financial Services Plc trading as M&S Bank gave her misleading information and failed to refund transactions she didn’t authorise. What happened Mrs M became aware of a series of transactions on her credit card that she... (2 pages)View decision -
Decision Reference DRN-3648417
7 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3648417 The complaint Mr M complains that Barclays Bank UK Plc has incorrectly recorded arrears on his mortgage loan to the credit reference agencies. Mr M asks that Barclays corrects the information sent to the credit reference agencies and cleanses his credit file of any adverse info... (4 pages)View decision -
Decision Reference DRN-3782055
7 Nov 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3782055 The complaint Mr G complains about the charges he incurred when he returned the car he acquired through a hire agreement with Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened Mr G acquired a car financed through a hire agreement with MBFS. He said he has leas... (4 pages)View decision -
Decision Reference DRN-3793392
7 Nov 2022 I Go 4 Ltd. UpheldInsuranceDRN-3793392 The complaint Mr H is unhappy with the service he’s received from I Go 4 Ltd. (IGO4), after he purchased a car insurance policy. What happened Mr H purchased a car insurance policy via IGO4 online. After the purchase, he requested his documents be sent by post as offered as an ... (2 pages)View decision -
Decision Reference DRN-3770524
7 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3770524 The complaint Mr A and Mrs S complain that Shawbrook Bank Limited declined their claim under section 75 of the Consumer Credit Act 1974 (“the Act”) relating to their purchase of solar panels. Mr A and Mrs S are represented in this case by a claims management company (“the CMC”)... (3 pages)View decision -
Decision Reference DRN-3533815
7 Nov 2022 U K Insurance Limited UpheldInsuranceDRN-3533815 The complaint Ms M complains UK Insurance trading as Direct Line (UK Insurance) caused damage to her car when recovering it after it was driven off the road; incorrectly dealt with the incident as a claim on her motor insurance policy instead of her breakdown policy; and didn’t... (5 pages)View decision
