We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4217441
14 Jul 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4217441 The complaint Mrs S complains that Casualty & General Insurance Company (Europe) Ltd (“Casualty & General”) has declined her claim for the costs of surgery for her pet dog. She wants Casualty & General to settle her claim in full. What happened Mrs S has owned a pet... (3 pages)View decision -
Decision Reference DRN-3472356
14 Jul 2023 Pensionhelp Limited UpheldPensions and AnnuitiesDRN-3472356 The complaint Mr C complains about the advice given by Pensionhelp Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has cau... (12 pages)View decision -
Decision Reference DRN-4184515
14 Jul 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4184515 The complaint Mr D is unhappy Creation Financial Services Limited (Creation) treated his payment as a cash transaction and applied fees and interest to his account. What happened In January 2023 Mr D used his credit card to make a payment in relation to a mortgage application f... (2 pages)View decision -
Decision Reference DRN-4222379
14 Jul 2023 BISL Limited UpheldInsuranceDRN-4222379 The complaint Mrs T and Mr T complain about the administration services provided by BISL Limited (“BISL”) when renewing their buildings insurance policy. What happened Mrs T and Mr T received their renewal price from their broker, BISL, which they say was over 400% higher than ... (3 pages)View decision -
Decision Reference DRN-3961625
14 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3961625 The complaint Mr R complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr R was approached by a re... (41 pages)View decision -
Decision Reference DRN-4104170
14 Jul 2023 TenetConnect Services Limited UpheldInvestmentsDRN-4104170 The complaint Mrs M has complained about the advice she received from TenetConnect Services Limited (‘TenetConnect’) to invest into an Enterprise Investment Scheme (‘EIS’). She says the investment was too high risk for her. The EIS has lost value and Mrs M has said she is also ... (10 pages)View decision -
Decision Reference DRN-4112489
14 Jul 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4112489 The complaint Mr M complains about the service provided to him by Santander Consumer (UK) Plc trading as Santander Consumer Finance (“Santander”) following his request for a calculation in support of a conditional sale agreement (“agreement”) early settlement figure it had pro... (3 pages)View decision -
Decision Reference DRN-4221478
14 Jul 2023 Scrutton Bland Financial Services Limited UpheldPensions and AnnuitiesDRN-4221478 The complaint Mr C complains that Scrutton Bland Financial Services Limited (Scrutton Bland) didn’t provide the ongoing advice service Mr C was paying for. Mr C says if his annual review had taken place when it should’ve done he’d have been advised to mitigate his exposure to f... (7 pages)View decision -
Decision Reference DRN-4199874
14 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4199874 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a managed investment portfolio. He wants Options... (38 pages)View decision -
Decision Reference DRN-3879624
14 Jul 2023 Zopa Bank Limited UpheldConsumer CreditDRN-3879624 The complaint Mr M complains Zopa Bank Limited irresponsibly arranged him with two unaffordable loans. What happened Zopa Bank arranged the following loans for Mr M: Loan Date of loan Capital amount Term (months) Monthly repayments Total repayable value Loan 1 October 2020 £3,0... (4 pages)View decision