We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3093497
7 Nov 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3093497 The complaint Mr R complains Madison CF UK Limited trading as 118 118 Money (‘118 118 Money’) irresponsibly lent to him. Mr R is represented by a claims management company. For ease I’ll refer to all submissions as if they were made directly by him. What happened Mr R was appro... (3 pages)View decision -
Decision Reference DRN-3789164
7 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3789164 The complaint Mr G complains about arrears information recorded on his credit file by NewDay Ltd. What happened Mr G opened a credit card with NewDay in March 2018. Mr G later experienced some financial difficulties and fell into arrears. Mr G went on to arrange a Debt Manageme... (2 pages)View decision -
Decision Reference DRN-3148960
7 Nov 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3148960 The complaint Ms E is unhappy that Metro Bank PLC didn’t refund her money after she fell victim to a fraud. What happened Ms E decided to invest in mini bonds through a third-party business (Q, a limited company) after a friend recommended the investment as having successful re... (5 pages)View decision -
Decision Reference DRN-3782009
7 Nov 2022 Corville Financial Services Limited UpheldPensions and AnnuitiesDRN-3782009 The complaint Mr M complains about advice given by Corville Financial Services Ltd (“Corville”) to transfer defined benefits he held in the British Steel Pension Scheme (“BSPS”) to a Self-Invested Personal Pension (“SIPP”). He says the advice was unsuitable and believes this ha... (23 pages)View decision -
Decision Reference DRN-3770848
7 Nov 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3770848 The complaint Mr G complains that Inter Partner Assistance SA (Inter) damaged his car when it was being recovered, under his roadside assistance policy. What happened In April 2022 Mr G contacted Inter for assistance as his car developed a flat tyre. He says when the roadside a... (4 pages)View decision -
Decision Reference DRN-3543791
7 Nov 2022 Financial Administration Services Limited UpheldInvestmentsDRN-3543791 The complaint Mr L is complaining about Financial Administration Services Limited (FASL). He’s unhappy about their administration of his stocks and shares individual savings account (ISA). What happened Mr L transferred his stocks and shares ISA from another company, Company A,... (3 pages)View decision -
Decision Reference DRN-3792160
7 Nov 2022 NRAM Limited UpheldMortgagesDRN-3792160 The complaint Mr F, on behalf of the estate of Mrs F, complains about the poor service provided by NRAM Limited on the late Mrs F’s mortgage account. What happened On 1 February 2022, Mrs F called NRAM to discuss what to do with her mortgage account because she’d received sad n... (2 pages)View decision -
Decision Reference DRN-3791777
7 Nov 2022 TSB Bank plc UpheldConsumer CreditDRN-3791777 The complaint Mr B complains that TSB Bank plc didn’t provide support when he was struggling financially. What happened Mr B says he had a loan and credit card with TSB and a debt charity advised him to tell the bank when he was struggling financially. He says he spoke to TSB i... (2 pages)View decision -
Decision Reference DRN-3792698
7 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3792698 The complaint Mr and Mrs J complain that Royal & Sun Alliance Insurance Limited (“RSA”) declined to pay for alternative accommodation while their home was uninhabitable due to subsidence. What happened Mr and Mrs J had home insurance with RSA. In August 2019 they made a cla... (3 pages)View decision -
Decision Reference DRN-3791939
7 Nov 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3791939 The complaint Mr E complains about Revolut Ltd’s actions when carrying out a review on his account. What happened In February 2021, Mr E’s account was flagged for a review. It was suspended on the same day and Mr E was notified and asked to provide some information. Mr E submit... (5 pages)View decision
