We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3784690
3 Nov 2022 Stripe Payments UK Limited UpheldBanking and PaymentsDRN-3784690 The complaint X, a limited company complains that Stripe Payments UK Limited misled it into buying a service that wasn’t suitable for its needs. X wants Stripe to apologise, explain what happened and pay compensation. X is represented in its complaint by Mr M, a director. What ... (3 pages)View decision -
Decision Reference DRN-3786818
3 Nov 2022 Society of Lloyd's UpheldInsuranceDRN-3786818 The complaint G has complained that Society of Lloyd’s unfairly turned down a claim on its contingency non-appearance insurance policy after the performance of an event it was involved in was cancelled due to the impact of the Covid-19 pandemic. Mr C has brought the complaint o... (6 pages)View decision -
Decision Reference DRN-3695204
3 Nov 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3695204 The complaint Miss M complains that Bank of Scotland plc trading as Halifax (Halifax) caused her distress and inconvenience when it applied a default to her credit card account in 2018. What happened Miss M was struggling financially with debt in 2017. She had agreed payment pl... (3 pages)View decision -
Decision Reference DRN-3727480
3 Nov 2022 British Gas Insurance Limited UpheldInsuranceDRN-3727480 The complaint Mrs R complains about her home emergency policy with British Gas Insurance Limited (British Gas). The complaint is about how British Gas responded to a problem with her boiler. References to British Gas in this decision include their agents who provide services un... (3 pages)View decision -
Decision Reference DRN-3651820
3 Nov 2022 Nationwide Building Society UpheldInsuranceDRN-3651820 The complaint Mr and Mrs D have complained that Nationwide Building Society mis-sold them payment protection insurance (PPI) policies with three loans in 1996, 1999 and 2001. What happened Mr and Mrs D were sold the policies at the same time as arranging the loans. Although the... (4 pages)View decision -
Decision Reference DRN-3372399
3 Nov 2022 Financial Administration Services Limited UpheldInvestmentsDRN-3372399 The complaint Miss I has complained about the actions of Financial Administration Service Limited (FASL) in relation to the transfer of her stocks and share individual savings account (ISA). She feels FASL hasn’t acted professionally and unnecessarily delayed the transfer causi... (3 pages)View decision -
Decision Reference DRN-3784959
3 Nov 2022 ITI Capital Limited UpheldInvestmentsDRN-3784959 The complaint Mr B has complained about the delays he has experienced in trying to arrange for the transfer of his ISA account from ITI Capital Limited (‘ITI’) to a new provider after it was transferred from a previous firm. What happened In July 2020 Mr B’s stoc... (4 pages)View decision -
Decision Reference DRN-3782620
3 Nov 2022 Evelyn Partners Discretionary Investment Management Limited UpheldInvestmentsDRN-3782620 The complaint Mrs L complains that Evelyn Partners Discretionary Investment Management Limited, trading as Tilney Discretionary Investment Management Limited (“Tilney”), failed to provide her with the advisory service she was paying for. She wants it to refund its fees for Janu... (4 pages)View decision -
Decision Reference DRN-3470392
3 Nov 2022 AMG Wealth Solutions LLP UpheldPensions and AnnuitiesDRN-3470392 The complaint Mr P complains about the advice given by AMG Wealth Solutions LLP (‘AMG Wealth’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caus... (13 pages)View decision -
Decision Reference DRN-3716473
3 Nov 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3716473 The complaint Mr A complains that Admiral Insurance Company Limited gave him incorrect information about the validity of his no claims bonus (NCB) following a gap between policies, and he lost his discount, causing his premiums to increase. What happened Mr A previously held a... (2 pages)View decision
