We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3697235
3 Nov 2022 British Gas Services Limited UpheldInsuranceDRN-3697235 The complaint Mrs L complains about her home emergency policy with British Gas Services Limited (British Gas). The complaint is about how British Gas responded to a problem with her boiler. References to British Gas in this decision include their agents who provide services und... (4 pages)View decision -
Decision Reference DRN-3671795
3 Nov 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3671795 The complaint Mr D complains about inaccurate information and delays by Aviva Life & Pensions UK Limited (Aviva) in setting up his pension annuities What happened Mr D said he had two pension policies due to pay out on his 60 th birthday. They both had guaranteed annuity ra... (8 pages)View decision -
Decision Reference DRN-3466218
3 Nov 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3466218 The complaint Mrs C complains Shop Direct Finance Company Limited trading as Very (‘Very’) acted unfairly when dealing with her account with it. What happened Mrs C complains about the way Very handled her account after she contacted it to set up a repayment plan. Our investiga... (2 pages)View decision -
Decision Reference DRN-3786827
3 Nov 2022 AWP P&C SA UpheldInsuranceDRN-3786827 The complaint Mr S complained that AWP P&C SA (“AWP”) damaged his guttering whilst responding to a repair under his home emergency policy. What happened Mr S made a claim to AWP when he noticed a small leak in the roof of his property. AWP attended within two hours of the r... (3 pages)View decision -
Decision Reference DRN-3781883
3 Nov 2022 Trading 212 Ltd UpheldInvestmentsDRN-3781883 The complaint Mr I complains that Trading 212 Ltd placed restrictions on trading shares in companies he owned. He says he wasn’t given any notice and that he’s lost money because he couldn’t trade. What happened Mr I has an execution only share dealing account with Trading 212.... (2 pages)View decision -
Decision Reference DRN-3745657
3 Nov 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3745657 The complaint Mr A complains that Brazier Consulting Services Ltd (BCS) failed to pursue mis-sold payment protection insurance (PPI) claims which meant he’s lost the opportunity to have his complaints investigated. What happened In July 2019, Mr A said he’d instructed BCS to pu... (3 pages)View decision -
Decision Reference DRN-3379866
3 Nov 2022 Bank of Scotland Plc UpheldConsumer CreditDRN-3379866 The complaint Mr T complains that Bank of Scotland plc trading as Halifax (Halifax) defaulted his loan. What happened Mr T took a personal loan of £12,000 from Halifax in December 2018. Monthly repayments were £218. Payments were made up to March 2020 – when Mr T’s income was a... (5 pages)View decision -
Decision Reference DRN-3758920
3 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3758920 The complaint Mr J has complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by increasing his overdraft limit when it was already aware he was in financial difficulty and that Lloyds acted unfairly by continuing to apply charges to his account when he was in financial... (3 pages)View decision -
Decision Reference DRN-3670727
3 Nov 2022 UCFS Europe Company UpheldConsumer CreditDRN-3670727 The complaint Mr and Mrs G complain about the adverse information that UCFS Europe Company has recorded on their credit files. What happened I issued a provisional decision on this complaint in August 2022 in which I described what had happened as follows: “Mr and Mrs G entered... (4 pages)View decision -
Decision Reference DRN-3786531
3 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3786531 The complaint A company, which I’ll refer to as “D”, complains that Barclays Bank UK PLC unfairly recalled funds provided through a Bounce Back Loan. Mr F is D’s director and brings the complaint on the company’s behalf. What happened D banked with Barclays and successfully app... (5 pages)View decision
