We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4236426
12 Jul 2023 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4236426 The complaint Miss P complains that the time taken by Scottish Equitable Plc, trading as Aegon, to exercise its discretion in the payment of some pension death benefits was excessive. As a result she says that her share of the benefits was subject to income tax. What happened M... (5 pages)View decision -
Decision Reference DRN-4210630
12 Jul 2023 Hub Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4210630 The complaint Mr H had two personal pensions. One of these, held with a provider I’ll refer to as provider A, had around £11,000 in crystallised funds, as well as uncrystallised funds. No part of the other personal pension, held with a provider I’ll refer to as provider B, had ... (11 pages)View decision -
Decision Reference DRN-4236078
12 Jul 2023 ActiveQuote Limited UpheldInsuranceDRN-4236078 The complaint Mr and Mrs D complain that ActiveQuote Limited (AQ) mis-sold them a private medical insurance policy. What happened Mr and Mrs D held a private medical insurance policy with an insurer I’ll call A. The policy was underwritten on medical health disregarded (MHD) te... (4 pages)View decision -
Decision Reference DRN-4103213
12 Jul 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4103213 The complaint Mr M complains about the poor service he received from WPS ADVISORY Ltd when he was trying to transfer his defined benefit occupational pension scheme (OPS) to a personal pension arrangement. Mr M considers that WPS ADVISORY Ltd caused delays to the transfer and h... (6 pages)View decision -
Decision Reference DRN-4226919
12 Jul 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4226919 The complaint Mr Z complains that TSB Bank Plc registered a maker at CIFAS, the national fraud database after it closed his account. What happened Mr Z opened an account with TSB on 30 November 2022. His new card and PIN were sent to him on 1 December 2022. Mr Z says he did not... (5 pages)View decision -
Decision Reference DRN-4141189
12 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4141189 The complaint Mr S has complained about the way Admiral Insurance (Gibraltar) Limited dealt with a claim he made for storm damage to his home. Mrs S is representing Mr S in the complaint. What happened Mrs S reported damage to their home in December 2021 following a named storm... (2 pages)View decision -
Decision Reference DRN-4062013
12 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4062013 The complaint Ms E complains about the way Admiral Insurance (Gibraltar) Limited has handled claims she made on her home insurance policy. What happened In early 2022, Ms E contacted Admiral to report a leak which had affected the electrics in her kitchen. Around the same time,... (4 pages)View decision -
Decision Reference DRN-4118812
12 Jul 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4118812 The complaint Mr B has complained about the way AA Underwriting Insurance Company Limited (AAUICL) dealt with a claim he made for malicious damage and windscreen repair under his car insurance policy. What happened In December 2021 Mr B made a claim to his insurer, AAUICL for m... (3 pages)View decision -
Decision Reference DRN-4240462
12 Jul 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4240462 The complaint Mr J has complained that Admiral Insurance (Gibraltar) Limited failed to properly investigate liability for an accident on a claim he made under his motor insurance policy. What happened Mr J’s motor insurance policy was underwritten by Admiral. One of the named ... (3 pages)View decision -
Decision Reference DRN-4140731
12 Jul 2023 Stagemount Limited UpheldConsumer CreditDRN-4140731 The complaint Mr T complains that Stagemount Limited trading as Quidmarket (Quidmarket) gave him loans he couldn’t afford to repay. What happened Mr T took sevens loans from Quidmarket, and I’ve outlined a summary of his borrowing below. loan number loan amount agreement date r... (4 pages)View decision