We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3786531
3 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3786531 The complaint A company, which I’ll refer to as “D”, complains that Barclays Bank UK PLC unfairly recalled funds provided through a Bounce Back Loan. Mr F is D’s director and brings the complaint on the company’s behalf. What happened D banked with Barclays and successfully app... (5 pages)View decision -
Decision Reference DRN-3785932
3 Nov 2022 AEON Financial Services Ltd UpheldPensions and AnnuitiesDRN-3785932 The complaint Mr B complains about the advice AEON Financial Services Ltd gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. Wh... (13 pages)View decision -
Decision Reference DRN-3781782
3 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3781782 The complaint Mrs S complains that Morses Club PLC (Morses) provided her loans which she couldn’t afford to repay. What happened Mrs S was advanced 7 home collected loans between June 2019 and July 2021. I’ve included some of the information we’ve received about these loans in ... (6 pages)View decision -
Decision Reference DRN-3782306
3 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3782306 The complaint Ms W, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. Ms W says these loans weren’t affordable for her. What happened Morses provided details granted to Ms W in Febru... (7 pages)View decision -
Decision Reference DRN-3782200
3 Nov 2022 Morses Club PLC UpheldConsumer CreditDRN-3782200 The complaint Ms O, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Morses, initially said it had only advanced three home collected loans between December 2020 and J... (7 pages)View decision -
Decision Reference DRN-3780852
3 Nov 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3780852 The complaint Mr E has complained about AXA Insurance UK Plc. He isn’t happy about the way it dealt with a claim under the legal expenses part of his insurance policy after he was involved in a car accident. He was unhappy with the level of service provided and that he wasn’t g... (2 pages)View decision -
Decision Reference DRN-3359607
2 Nov 2022 Scottish Widows Schroder Personal Wealth Limited UpheldInvestmentsDRN-3359607 The complaint Mr J has complained about the delays he’s experienced in trying to arrange for his ISA account to be transferred away from Scottish Widows Schroder Personal Wealth Limited (Schroder). He is also unhappy that he’s had to send a great deal of correspondence to remed... (3 pages)View decision -
Decision Reference DRN-3442766
2 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3442766 The complaint Mr A is unhappy because Monzo Bank Ltd (“Monzo”) declined to refund £3,600 which he lost as the result of a scam. What happened The details of the complaint are well known to both parties, so I won’t go into every detail of what happened here. But in summary, both... (5 pages)View decision -
Decision Reference DRN-3786177
2 Nov 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3786177 The complaint Mr B has complained that AA Underwriting Insurance Company Limited (AA) unfairly declined a claim for storm damage under his home insurance policy. What happened Mr B contacted AA to report the roof to the outbuilding on his property had been damaged in a storm. A... (3 pages)View decision -
Decision Reference DRN-3786027
2 Nov 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3786027 The complaint Mr H and Mrs P complain that Axa Insurance UK Plc (Axa) have proportionally settled their claim under their home insurance policy following a fire at their property. For ease of reference I’ve referred to Mr H throughout as he is authorised to deal with this compl... (4 pages)View decision
