We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-3685372
2 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3685372 The complaint Mr M complains that Barclays Bank UK PLC (Barclays) froze his bank account. What happened Mr M had an account with Barclays. In November 2018, Barclays froze Mr M’s account. It said it did this after it received a freezing order from a court. In September 2021, Mr... (3 pages)View decision -
Decision Reference DRN-3634370
2 Nov 2022 Aviva Insurance Limited UpheldInsuranceDRN-3634370 The complaint Ms B complains Aviva Insurance Limited automatically renewed her motor insurance policy even though she had opted out of automatic renewals in its online application. What happened The details of this complaint are well known to both parties, so I won’t repeat the... (3 pages)View decision -
Decision Reference DRN-3745276
2 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3745276 The complaint Mr A and Mr R complain that Shawbrook Bank Limited declined their claim under section 75 of the Consumer Credit Act 1974 (“the Act”) relating to their purchase of solar panels. Mr A and Mr R are represented in this case by a claims management company (“the CMC”). ... (4 pages)View decision -
Decision Reference DRN-3665702
2 Nov 2022 Tesco Mobile Limited UpheldConsumer CreditDRN-3665702 The complaint Mr J has complained Tesco Mobile Limited is asking him to pay a debt for a mobile phone contract which he never took out. What happened In 2021 Mr J noticed defaults on his credit record from Tesco Mobile. He complained to them as he’d never taken out mobile phone... (2 pages)View decision -
Decision Reference DRN-3760375
2 Nov 2022 EUI Limited UpheldInsuranceDRN-3760375 The complaint Mr B and Ms H have complained that EUI Limited (EUI) treated them unfairly due to an error with their home insurance policy. For ease, I will normally only refer to Mr B, as he dealt with the policy change and complaint. What happened Mr B contacted EUI to check i... (2 pages)View decision -
Decision Reference DRN-3673236
2 Nov 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3673236 The complaint Mrs P has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has declined her claim under her pet insurance policy on the ground that the claim was for treatment of a pre-existing condition which is excluded by the policy terms. Wh... (4 pages)View decision -
Decision Reference DRN-3539092
2 Nov 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3539092 The complaint Mr T and Mrs T, as trustees of the S and D T Trust, complain that Zurich Assurance Ltd delayed in setting up an absolute trust on their whole of life policy and will only pay the surrender value of the policy into a trustee bank account in the name of the joint tr... (3 pages)View decision -
Decision Reference DRN-3730488
2 Nov 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3730488 The complaint Miss Q complains that the car she acquired financed through a hire purchase agreement with Creation Consumer Finance Ltd wasn’t of satisfactory quality. What happened The details of this complaint are well known to both parties and have been laid out by the invest... (3 pages)View decision -
Decision Reference DRN-3762319
2 Nov 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3762319 The complaint Mr A complains about a used car he bought using his credit card account with Lloyds Bank PLC. What happened In August 2020, Mr A bought a used car from a dealer. To pay for the car, Mr A used his credit card account with Lloyds. Before the sale, Mr A and the deale... (6 pages)View decision -
Decision Reference DRN-3770628
2 Nov 2022 Halifax Share Dealing Limited UpheldPensions and AnnuitiesDRN-3770628 The complaint Mr K complains about the transfer of his self-invested personal pension (SIPP) to Halifax Share Dealing Limited (trading as IWeb). What happened Mr K complained that it had taken more than one year to transfer his SIPP. While he had been offered a good will paymen... (5 pages)View decision
