We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4239075
11 Jul 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4239075 The complaint Mrs R’s complaint is about a mistake Atlanta Insurance Intermediaries Limited trading as Swinton (“Swinton”) made when they renewed her home insurance policy. Mrs R says Swinton treated her unfairly. What happened In February 2022 Swinton renewed Mrs R’s home insu... (2 pages)View decision -
Decision Reference DRN-4238833
11 Jul 2023 rebuildingsociety.com Ltd UpheldInvestmentsDRN-4238833 The complaint Mr J complains that Huddle Capital Limited (Huddle), an appointed representative (AR) of rebuildingsociety.com Ltd (ReBS), arranged an investment via an Innovative Finance Individual Savings Account (IF ISA). Mr J has lost money on the investment and thinks that R... (9 pages)View decision -
Decision Reference DRN-4220421
11 Jul 2023 rebuildingsociety.com Ltd UpheldInvestmentsDRN-4220421 The complaint Mrs J complains that Huddle Capital Limited (Huddle), an appointed representative (AR) of rebuildingsociety.com Ltd (ReBS), arranged an investment via an Innovative Finance Individual Savings Account (IF ISA). Mrs J has lost money on the investment and thinks that... (9 pages)View decision -
Decision Reference DRN-4057942
11 Jul 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4057942 The complaint A limited company, which I’ll refer to as ‘J’, is unhappy that Metro Bank PLC defaulted its Bounce Bank Loan (“BBL”). J’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr B’ What happened J had a BBL with Metro to which it was making... (3 pages)View decision -
Decision Reference DRN-4218489
11 Jul 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4218489 The complaint Mrs F complains that Santander UK Plc (‘Santander’) made her queue for too long when she wanted to pay a cheque and discriminated against her when she tried to complain. What happened Mrs F held a bank account with Santander. She attended a branch to pay in a cheq... (2 pages)View decision -
Decision Reference DRN-4198601
11 Jul 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4198601 The complaint Miss F has complained Starling Bank Limited won’t refund money she lost from her account as a result of a scam. What happened In 2022 Miss F received a call from someone stating they were from her bank, Starling. She was told a fraudulent payment was being attempt... (3 pages)View decision -
Decision Reference DRN-4238577
11 Jul 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4238577 The complaint Mr C complains that Madison CF UK Limited trading as 118 118 Money unfairly registered a default on his credit file. What happened Mr C says he was in financial difficulties in 2022 and contacted 118 118 Money about those difficulties. He says there were a number ... (3 pages)View decision -
Decision Reference DRN-4235966
11 Jul 2023 Prestige Asset Finance Limited UpheldConsumer CreditDRN-4235966 The complaint Miss C complains about the behaviour of Prestige Asset Finance Limited (“Prestige”) in relation to loans she took out with it. What happened I set out below Miss C’s version of events and also Prestige’s version of the same events. Miss C’s version of events In Ju... (9 pages)View decision -
Decision Reference DRN-4048963
11 Jul 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4048963 The complaint Mr M has complained that Sainsbury’s Bank Plc (“Sainsbury’s”) irresponsibly lent to him. What happened Mr M opened a credit card account with Sainsbury’s in November 2020. His credit limit was £8,500. Mr M says that Sainsbury’s acted irresponsibly by providing hi... (3 pages)View decision -
Decision Reference DRN-4238218
11 Jul 2023 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4238218 The complaint Mr S complains about Fortegra Europe Insurance Company Ltd (“Fortegra”) dealt with his request to cancel his Tyre & Alloy Wheel Damage Cover policy. What happened Mr S purchased a tyre and alloy wheel damage policy when he brought his ... (2 pages)View decision