We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4043407
23 Mar 2023 Family Equity Plan Limited UpheldBanking and PaymentsDRN-4043407 The complaint Mr P complains that Family Equity Plan Limited trading as OneFamily (OneFamily) incorrectly rejected his Individual Savings Account (ISA) transfer due to a bonus rate that applied. What happened My initial conclusions were set out in my provisional decision issued... (4 pages)View decision -
Decision Reference DRN-3980484
23 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3980484 The complaint Mrs B complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In August 2016, Mrs B acquired a used car financed by a conditional sale agreement from Moneybarn. Mrs B w... (3 pages)View decision -
Decision Reference DRN-3813722
23 Mar 2023 Shawbrook Bank Limited UpheldInvestmentsDRN-3813722 The complaint Mr M complained about the service provided by Shawbrook Bank Limited (Shawbrook). He said the business failed to notify him that his fixed rate bond was maturing in time, for him to renew. He said because of this he has lost out financially and would like Shawbroo... (3 pages)View decision -
Decision Reference DRN-3746511
23 Mar 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3746511 The complaint Mr S complains that ReAssure Limited (ReAssure), over a period of around nine months, provided him with incorrect valuations for his pension plan (PP). He says ReAssure continually said it would escalate the matter to senior managers but failed to resolve the issu... (5 pages)View decision -
Decision Reference DRN-4034673
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4034673 The complaint Mr S has complained about the way Society of Lloyd’s (SoL) have handled a claim he made under his Premier Guarantee New Home Warranty (the warranty). What happened Mr S is the owner of an apartment in a building comprised of 16 apartments which were completed in 2... (19 pages)View decision -
Decision Reference DRN-4027430
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027430 The complaint C has complained about the way Society of Lloyd’s (SoL) have handled a claim it made under its Premier Guarantee New Home Warranty (the warranty). What happened C is the owner of an apartment in a building comprised of 16 apartments which were completed in 2009/20... (19 pages)View decision -
Decision Reference DRN-4027463
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027463 The complaint Mr and Mrs I have complained about the way Society of Lloyd’s (SoL) have handled a claim they made under their Premier Guarantee New Home Warranty (the warranty). What happened Mr and Mrs I own an apartment in a building comprised of 16 apartments which were compl... (19 pages)View decision -
Decision Reference DRN-4027395
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027395 The complaint Mr and Mrs P have complained about the way Society of Lloyd’s (SoL) have handled a claim they made under their Premier Guarantee New Home Warranty (the warranty). What happened Mr and Mrs P own an apartment in a building comprised of 16 apartments which were compl... (19 pages)View decision -
Decision Reference DRN-3605290
23 Mar 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3605290 The complaint Mr S complains about the service he received from ReAssure Limited when he withdrew money on multiple occasions from his pension in 2020 and 2021. What happened Mr S had a pension with Legal and General which was taken over by ReAssure. Mr S is complaining about t... (4 pages)View decision -
Decision Reference DRN-3995642
23 Mar 2023 JC Roxburgh (Financial Services) Limited UpheldPensions and AnnuitiesDRN-3995642 The complaint Ms B complains that JC Roxburgh (Financial Services) Limited mishandled her pension when they mistakenly sold all of her investments, rather than a proportion of them. She thinks she may have suffered a financial loss as a result of the error. What happened Ms B h... (9 pages)View decision
