We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4237145
10 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4237145 The complaint Mr F complains that Barclays Bank UK PLC (“Barclays”) won’t refund in full money he lost when he fell victim to an investment scam. Mr F is being represented by solicitors in his complaint. What happened The full details of this complaint are well known to both pa... (3 pages)View decision -
Decision Reference DRN-3943360
10 Jul 2023 Barclays Bank Plc UpheldInvestmentsDRN-3943360 The complaint Mr T complained about the service provided by Barclays Bank Plc. He said Barclays has not honoured a trade on his investment account when he tried to sell shares. He said he should be reimbursed for his investment losses. What happened In November 2022, Mr T put t... (3 pages)View decision -
Decision Reference DRN-4223592
10 Jul 2023 ARAG Allgemeine Versicherungs-Aktiengesellschaft UpheldInsuranceDRN-4223592 The complaint Mr M complains about ARAG Allgemeine Versicherungs-Aktiengesellschaft (“ARAG”) and their failure to provide him with a replacement car following his involvement in a road traffic accident. What happened On 15 December 2022, Mr M contacted the administrator of his ... (3 pages)View decision -
Decision Reference DRN-3881383
10 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3881383 The complaint Mr M complains about how HSBC UK Bank Plc (“HSBC”) handled a claim he made in relation to a transaction on his credit card. What happened Mr M purchased a new car, through a company I’ll refer to as “D” in July 2021. The total cost of the car was £47,500. This pri... (4 pages)View decision -
Decision Reference DRN-4208729
10 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4208729 The complaint Mr P complains that Barclays Bank UK PLC, trading as Barclaycard, irresponsibly provided him with two credit cards he couldn’t afford to repay. What happened In December 2003, it seems Barclays opened a credit card account for Mr P with a credit limit of £3,500. I... (2 pages)View decision -
Decision Reference DRN-4236126
10 Jul 2023 Lloyds Bank PLC UpheldConsumer CreditDRN-4236126 The complaint Mrs H complains that the loans she had from Lloyds Bank PLC were unaffordable to her. What happened Mrs H had four loans with Lloyds between 2 February 2015 and 26 February 2021 as follows: Loan Date Amount Term Repayment Due Repaid 1 2 Feb 2015 £3,500 36m £131.35... (3 pages)View decision -
Decision Reference DRN-4224045
10 Jul 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4224045 The complaint Mrs F complains that when her dog needed surgery and she made a claim on her policy, Casualty & General Insurance Company (Europe) Ltd (C&G) said she’d wrongly declared her dog’s breed. So they amended her policy, increased her premium and made deductions ... (4 pages)View decision -
Decision Reference DRN-4236578
10 Jul 2023 U K Insurance Limited UpheldInsuranceDRN-4236578 The complaint Mrs B is unhappy U K Insurance Limited trading as Churchill (UKI) said she needed to make multiple claims with multiple excesses under her commercial property insurance policy, rather than treating all the damage as one claim with one excess. What happened Mrs B o... (5 pages)View decision -
Decision Reference DRN-4228431
10 Jul 2023 Oakbrook Finance Limited UpheldConsumer CreditDRN-4228431 Complaint Mrs J is unhappy with what Oakbrook Finance Limited (trading as “Likely Loans”) has agreed to do to put things right after she complained about having been irresponsibly provided with a loan. Background After Mrs J referred her complaint to us, Likely Loans accepted t... (2 pages)View decision -
Decision Reference DRN-4151688
10 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4151688 The complaint Mr L, a sole trader, is unhappy with several aspects of how Barclays Bank UK PLC have administered his business accounts, including that they defaulted his Bounce Back Loan for non-payment and that they restricted his access to his BBL and to one of his Business C... (5 pages)View decision