We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3867981
23 Mar 2023 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3867981 The complaint Mr A complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) (“BPF”) activated his loan prematurely. What happened In August 2021 Mr A entered into a fixed sum loan agreement with BPF. The loan was to fund his purchase of a kitch... (3 pages)View decision -
Decision Reference DRN-4027336
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027336 The complaint Mr and Mrs K have complained about the way Society of Lloyd’s (SoL) have handled a claim they made under their Premier Guarantee New Home Warranty (the warranty). What happened Mr and Mrs K own an apartment in a building comprised of 16 apartments which were compl... (19 pages)View decision -
Decision Reference DRN-4024859
23 Mar 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4024859 The complaint Mr B complains that Sainsbury’s Bank Plc lent irresponsibly when it increased the credit limit on his credit card. What happened Mr B successfully applied for a credit card with Sainsbury’s Bank in April 2014. A credit card with a limit of £2,500 was approved. In ... (3 pages)View decision -
Decision Reference DRN-3664826
23 Mar 2023 Target Servicing Limited UpheldMortgagesDRN-3664826 The complaint Mr P complains that Target Servicing Limited wouldn’t allow him to redeem his help to buy shared equity loan. What happened Mr P bought his property with the aid of a help to buy loan. Help to buy loans are a government scheme to support home ownership, whereby a ... (3 pages)View decision -
Decision Reference DRN-4027292
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027292 The complaint Mr and Mrs M have complained about the way Society of Lloyd’s (SoL) have handled a claim they made under their Premier Guarantee New Home Warranty (the warranty). What happened Mr and Mrs M are the owners of an apartment in a building comprised of 16 apartments wh... (19 pages)View decision -
Decision Reference DRN-4027273
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027273 The complaint Mrs C has complained about the way Society of Lloyd’s (SoL) have handled a claim she made under her Premier Guarantee New Home Warranty (the warranty). What happened Mrs C is the owner of an apartment in a building comprised of 16 apartments which were completed i... (19 pages)View decision -
Decision Reference DRN-4027258
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027258 The complaint Mrs M has complained about the way Society of Lloyd’s (SoL) have handled three claims she made under her Premier Guarantee New Home Warranty (the warranty). What happened Mrs M is the owner of three apartments in a building comprised of 16 apartments which were co... (19 pages)View decision -
Decision Reference DRN-4027245
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027245 The complaint Ms K has complained about the way Society of Lloyd’s (SoL) have handled a claim she made under her Premier Guarantee New Home Warranty (the warranty). What happened Ms K is the owner of an apartment in a building comprised of 16 apartments which were completed in ... (19 pages)View decision -
Decision Reference DRN-3855562
23 Mar 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3855562 The complaint Mr D complains about Zurich Assurance Limited. He says that Zurich has informed him that when he transferred his pension to another business, the transfer value was too low. This is because Zurich has incorrectly applied the plan charges. Zurich has discovered thi... (5 pages)View decision -
Decision Reference DRN-4027200
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4027200 The complaint Mr and Mrs T have complained about the way Society of Lloyd’s (SoL) have handled a claim they made under their Premier Guarantee New Home Warranty (the warranty). What happened Mr and Mrs T own an apartment in a building comprised of 16 apartments which were compl... (19 pages)View decision
