We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3744706
10 Jul 2023 Fairstone Financial Management Limited UpheldPensions and AnnuitiesDRN-3744706 The complaint Mr W complains that Fairstone Financial Management Limited provided him with poor advice about his pensions and investments, causing him a financial loss. He says he was advised to transfer an Individual Savings Account (ISA) and a Collective Investment Account (C... (7 pages)View decision -
Decision Reference DRN-4085577
10 Jul 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4085577 The complaint Mr R complains that he has no online access to a Buy To Let (“BTL”) mortgage he holds with Barclays Bank UK PLC. Mr R said this was impeding his ability to make overpayments within his allowance on to the mortgage, so he wanted Barclays to fix this. What happened ... (4 pages)View decision -
Decision Reference DRN-4235603
10 Jul 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4235603 The complaint Mr M is unhappy that Bank of Scotland plc trading as Halifax (Halifax) won’t refund all the money he’s lost as a result of a third-party scam. What happened Mr M told us he saw an advert for cryptocurrency endorsed by a celebrity on a social media platform. He sa... (6 pages)View decision -
Decision Reference DRN-4225853
10 Jul 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4225853 Complaint Miss T has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss T with a loan for £550 in December 2019. This loan had an APR of 1,013.3% and an 18-month term. This all meant the total amount repayable of £2,2... (4 pages)View decision -
Decision Reference DRN-4223564
10 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4223564 Complaint Miss D has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss D with a loan for £4,800.00 in November 2022. This loan had a term of 42 months and a... (3 pages)View decision -
Decision Reference DRN-4207530
10 Jul 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4207530 Complaint Mr R has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background Everyday Loans initially provided Mr R with a first loan for £... (3 pages)View decision -
Decision Reference DRN-4212789
9 Jul 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4212789 The complaint Mrs B complains that Tesco Personal Finance PLC lent to her irresponsibly. What happened In May 2019 Mrs B applied for a credit card. Tesco approved the application and gave Mrs B a card with an initial credit limit of £3800. Mrs B complained that Tesco had lent t... (3 pages)View decision -
Decision Reference DRN-4211430
9 Jul 2023 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4211430 The complaint Miss M complains that Sainsburys Bank Plc lent to her irresponsibly. What happened In February 2017 Miss M applied for a loan. Sainsburys approved the loan and gave Miss M a loan for £3000 over 62 months with monthly repayments of £75.79. Miss M complained that Sa... (2 pages)View decision -
Decision Reference DRN-4140176
8 Jul 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4140176 The complaint Mr and Mrs P complain about how Santander UK Plc dealt with its Know Your Customer (KYC) process. What happened Mr and Mrs P complain that Santander blocked their account following its KYC process despite them providing it with required information. They say they ... (2 pages)View decision -
Decision Reference DRN-3993993
8 Jul 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3993993 The complaint Mrs K complains about how Bank of Scotland plc trading as Halifax dealt with an Individual Savings Account transfer. What happened Mrs K says she opened a Halifax Individual Savings Account (ISA) in October 2022 with a view to transferring her existing ISA from a ... (2 pages)View decision