We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3781938
1 Nov 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3781938 The complaint Mr G complains that, in 1993, Aviva Life & Pensions UK Limited failed to provide him with appropriate advice, or information, about making additional contributions to his occupational pension. What happened Mr G has been assisted in making his complaint by a c... (7 pages)View decision -
Decision Reference DRN-3762195
1 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3762195 The complaint Mr F is unhappy that Royal & Sun Alliance Insurance plc (RSA) refused to pay for matching items when he claimed under his home insurance policy for a damaged door. What happened Mr F claimed under his home insurance policy after accidentally damaging one of hi... (4 pages)View decision -
Decision Reference DRN-3783562
1 Nov 2022 HiFX Europe Limited UpheldBanking and PaymentsDRN-3783562 The complaint Mrs D is unhappy with the service she’d received from HiFX Europe Limited, trading as XE, surrounding transfers she instructed from an overseas bank account to the UK. What happened Mrs D opened an account with XE as she wanted to transfer the proceeds from the sa... (3 pages)View decision -
Decision Reference DRN-3783462
1 Nov 2022 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3783462 The complaint Mr E complains Niche Independent Financial Advisers Limited (Niche) gave him unsuitable advice to transfer the benefits from his defined benefits (DB) scheme with British Steel (BSPS) to a personal pension. He says this caused him a financial loss. What happened I... (11 pages)View decision -
Decision Reference DRN-3783438
1 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3783438 The complaint Mr S has complained that QIC Europe Ltd (QIC) unfairly reduced the settlement it offered for storm damage under a home insurance policy. What happened Mr S contacted QIC to make a claim for storm damage to a flat roof, ridge tiles and internal damage to his home. ... (4 pages)View decision -
Decision Reference DRN-3752574
1 Nov 2022 QIC Europe Ltd UpheldInsuranceDRN-3752574 The complaint Mrs H and Mr H complain about QIC Europe Ltd (QIC) declining a claim under their home insurance policy for damage to their property caused by bad weather. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these agents. What ha... (7 pages)View decision -
Decision Reference DRN-3735531
1 Nov 2022 Accelerant Insurance Limited UpheldInsuranceDRN-3735531 The complaint Mr and Mrs B complain that Accelerant Insurance Limited has unfairly declined a claim they’ve made on their buildings insurance policy. What happened Mrs B has brought this complaint on behalf of herself and her husband so I’ll refer to her throughout. References ... (3 pages)View decision -
Decision Reference DRN-3457845
1 Nov 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3457845 The complaint Mrs P complains that The National Farmers' Union Mutual Insurance Society Limited (NFU) unfairly avoided her home insurance policy for misrepresentation following a claim. What happened Mrs P took out home insurance with NFU in September 2020 via a broker. In... (3 pages)View decision -
Decision Reference DRN-3773339
1 Nov 2022 HDI Global Specialty SE UpheldInsuranceDRN-3773339 The complaint Ms I has complained about her let property insurer HDI Global Speciality SE regarding a settlement offer it has made for repairs to her property, damaged by the outgoing tenants. What happened Ms I found her property was damaged and a loss adjuster, acting for HDI... (4 pages)View decision -
Decision Reference DRN-3681953
1 Nov 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3681953 The complaint Mrs J complains that Volkswagen Financial Services (UK) Limited didn’t credit her account with three monthly payments in line with the terms of a promotional campaign when she acquired a car by way of a Hire Purchase Agreement (HPA). What happened Mrs J acquired a... (6 pages)View decision
