We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4230474
7 Jul 2023 Topaz Finance Limited UpheldMortgagesDRN-4230474 The complaint Mr M complains that Topaz Finance Limited (trading as Heliodor Mortgages) had reported incorrect information about his unsecured loan to credit reference agencies over several years. Although Heliodor has accepted its mistake and it has made the necessary amendmen... (4 pages)View decision -
Decision Reference DRN-4228313
7 Jul 2023 Lloyds Bank PLC UpheldInsuranceDRN-4228313 The complaint G complained that Lloyds Bank PLC mis-sold a commercial overdraft payment protection insurance (PPI) policy. He has also complained about subsequently not receiving the redress offer. As the complaint is being made by Mr S on behalf of G, I will mostly be referrin... (2 pages)View decision -
Decision Reference DRN-4176812
7 Jul 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4176812 The complaint Mr S has complained about Mulsanne Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his motor insurance policy and the delay in settling the claim. For ease of reading any reference to Mulsanne includes its agents. What happened ... (2 pages)View decision -
Decision Reference DRN-4234408
7 Jul 2023 Bank of Ireland (UK) Plc UpheldMortgagesDRN-4234408 The complaint Mr P complains that Bank of Ireland (UK) Plc (BOI) failed to give him correct advice when making an application for additional borrowing with his mortgage and he’s lost out as a result. What happened Mr P contacted BOI to discuss an application for additional borr... (3 pages)View decision -
Decision Reference DRN-3975540
7 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3975540 The complaint Mr H complains that Barclays Bank UK PLC mishandled and declined his chargeback dispute about a defective car engine. What happened In December 2021 Mr H paid a garage to supply and install a replacement engine for his car. He paid nearly £4,700 with his Barclays ... (4 pages)View decision -
Decision Reference DRN-4234587
7 Jul 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4234587 The complaint Mr M complains that when he transferred the benefits from his Free Standing Additional Voluntary Contribution (‘FSAVC’) pension plan, he received less than Aviva Life & Pensions UK Limited had quoted. What happened In 1993, Mr M took out an FSAVC pension plan... (4 pages)View decision -
Decision Reference DRN-4234567
7 Jul 2023 National House-Building Council UpheldInsuranceDRN-4234567 The complaint Mr G and Mrs N are unhappy with National House-Building Council’s (NHBC) claim decision following ongoing leaks at their property. What happened Mr G and Mrs N purchased an apartment in 2018. They were the second owners of the apartment, and it came with a ten-yea... (6 pages)View decision -
Decision Reference DRN-4151707
7 Jul 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4151707 The complaint Miss D complains about the way Erudio Student Loans Limited has handled her accounts with it. What happened Miss D has four student loans with Erudio. The loans were taken out in subsequent years starting in 1999 and ending in 2002. All of the loans are still acti... (4 pages)View decision -
Decision Reference DRN-4234133
7 Jul 2023 Goddard Perry Consulting Ltd UpheldPensions and AnnuitiesDRN-4234133 The complaint Mr C has complained that Goddard Perry Consulting Ltd (‘GPC) unreasonably delayed giving him advice about whether to transfer the benefits from his former employer’s occupational pension defined benefit (‘DB’) scheme to an alternative pension arrangement. Mr C bel... (8 pages)View decision -
Decision Reference DRN-3716046
7 Jul 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3716046 Complaint Mr A is unhappy that Barclays Bank UK PLC hasn’t reimbursed him after he fell victim to a scam. Background The details of the complaint are well known to both parties, so I’ll summarise them only briefly. Mr A fell victim to an investment scam after he was contacted o... (2 pages)View decision