We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3979823
23 Mar 2023 Brewin Dolphin Limited UpheldInvestmentsDRN-3979823 The complaint Mr & Mrs M complain that Brewin Dolphin Limited made an error that meant they both missed out on their ISA allowance for tax year 2018/19 for £20,000 each. They ask to be compensated for the term they would have held this element of their investment within a t... (6 pages)View decision -
Decision Reference DRN-3857736
23 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3857736 The complaint Mr J complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of a scam. What happened Mr J had been looking to buy a campervan and, in May 2022, he found one he was interested in on an online auction website. He contacted the seller t... (4 pages)View decision -
Decision Reference DRN-4038952
23 Mar 2023 Gain Credit LLC UpheldConsumer CreditDRN-4038952 The complaint Mr S complains through a representative that Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. Mr S also says he asked for a payment holiday due to the pandemic, but one wasn’t provided. What happened Mr S approached Drafty... (5 pages)View decision -
Decision Reference DRN-4039270
23 Mar 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4039270 The complaint Miss P has complained that a Mini she acquired, using finance from Creation Consumer Finance Ltd, wasn’t of satisfactory quality. What happened On 7 September 2021, Miss P entered into a finance agreement with Creation. This was for a Mini, that was around nine an... (3 pages)View decision -
Decision Reference DRN-3092159
23 Mar 2023 IG Index Limited UpheldInvestmentsDRN-3092159 The complaint Mr H complains that he lost money because IG Index Limited allowed him to trade. What happened Mr H had a CFD trading account with IG. In December 2020, his account transferred to IG’s European entity. He complained after IG closed his positions following its deci... (3 pages)View decision -
Decision Reference DRN-3878291
23 Mar 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3878291 The complaint Miss H complains about a used car she bought using a fixed sum loan agreement with Santander Consumer (UK) Plc. Miss H is unhappy that Santander declined a claim she submitted under S75 Consumer Credit Act (S75) in relation to the defective car. What happened In A... (5 pages)View decision -
Decision Reference DRN-4034339
23 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4034339 The complaint Mr N complains about how Society of Lloyd's handled his claim on his home insurance policy. What happened Mr N had a home insurance policy with Society of Lloyd's. In December 2020 there was a fire at his home and he made a claim. The claim was accepted ... (3 pages)View decision -
Decision Reference DRN-3936287
23 Mar 2023 Go Car Credit Limited UpheldConsumer CreditDRN-3936287 The complaint Miss H complains about the quality of a car she has on finance with Go Car Credit Limited. She wants to reject the car. What happened Miss H entered into a hire purchase agreement with Go Car in February 2022. The car was around eight years old... (4 pages)View decision -
Decision Reference DRN-4040492
22 Mar 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4040492 The complaint Miss M feels that Creation Consumer Finance Ltd provided a loan to her that she couldn’t reasonably afford. What happened In November 2020, Miss M successfully applied to Creation for a £15,000 loan and received the loan funds shortly afterwards. In June 2021, Mis... (3 pages)View decision -
Decision Reference DRN-3988998
22 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-3988998 The complaint Mr H is unhappy with the way Ageas Insurance Limited (AIL) handled his claim under his buildings and contents insurance following a burglary. What happened While Mr H was away, his home was burgled. The burglars broke the window of his back door, carried out an un... (4 pages)View decision
