We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3738637
1 Nov 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3738637 The complaint Mr T has complained that Shawbrook Bank Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr T bought solar panels for his home in 2015. The purchase was funded by a loan from Shawbrook, and that business is ther... (7 pages)View decision -
Decision Reference DRN-3576001
1 Nov 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3576001 The complaint The estate of Mr W complains Zurich Assurance Ltd (“Zurich”) delayed payment of an investment plan’s proceeds and hasn’t offered sufficient compensation. What happened Zurich was told in June 2020 by Mr W’s bank that he had passed away. It cashed in his investment... (3 pages)View decision -
Decision Reference DRN-3644024
1 Nov 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3644024 The complaint Mr T’s complaint against Barclays Bank UK PLC is about the time taken to complete the transfer of his ISA funds to another provider. What happened Mr T held a cash ISA with Barclays. On 28 September 2020 Mr T requested that his ISA funds be transferred to a stocks... (4 pages)View decision -
Decision Reference DRN-3765485
1 Nov 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3765485 The complaint Miss Q complains that Shop Direct Finance Company Limited gave her incorrect information about the date she needed to pay the balance of a Buy Now Pay Later purchase to avoid being charged interest. What happened Miss Q has a catalogue shopping account with Shop D... (3 pages)View decision -
Decision Reference DRN-3593500
1 Nov 2022 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3593500 The complaint In summary, Mr W has complained about the advice provided by Zurich Assurance Ltd (trading as Allied Dunbar), to take out a free standing additional voluntary contribution plan (FSAVC). Mr W is represented in this complaint by a claims management company (CMC), bu... (5 pages)View decision -
Decision Reference DRN-3718007
1 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3718007 The complaint Mrs B, through her representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to her irresponsibly. What happened Mrs B took two loans and using information from both parties, here is a brief loan table: Loan Date approved Amount Repa... (4 pages)View decision -
Decision Reference DRN-3782320
1 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3782320 The complaint Miss T complains that NewDay Ltd trading as Marbles (“NewDay”) was irresponsible when it provided her with a credit card. What happened NewDay opened a credit card account for Miss T in May 2018 with a credit limit of £900. This type of credit was an open-ended or... (3 pages)View decision -
Decision Reference DRN-3733024
1 Nov 2022 Ageas Insurance Limited UpheldInsuranceDRN-3733024 The complaint Mrs H complained that Ageas Insurance Limited (“Ageas”) unfairly declined her claim for storm damage under her home insurance policy. Mrs H has had some representation during this complaint, but for ease and simplicity I’ll only refer to Mrs H. What happened Mrs H... (3 pages)View decision -
Decision Reference DRN-3560305
1 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3560305 The complaint Mrs L has complained that when she tried to use the breakdown cover as part of a Travel pack that she took out with Barclays Bank UK PLC, she was told by the breakdown provider that it did not have any records of her being covered. This led to her having to ask a ... (2 pages)View decision -
Decision Reference DRN-3778171
1 Nov 2022 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3778171 The complaint Ms K complains that investment advice provided to her by The Royal London Mutual Insurance Society Limited was unsuitable. She has a claims management company (“CMC”) representing her, which has said, in brief, that she was recommended to invest too much money at ... (3 pages)View decision
