We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3660397
4 Nov 2022 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-3660397 The complaint Mr C complained about Home Retail Group Card Services Limited trading as Argos. He isn’t happy that a default was issued against his name after there was a problem with his direct debit payment which affected his credit file. What happened Mr C’s direct debit paym... (2 pages)View decision -
Decision Reference DRN-3757640
4 Nov 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3757640 The complaint Mr M has complained that London Community Credit Union Limited (LCCUL) failed to refund him after an ATM didn’t dispense the full £250 that he was attempting to withdraw. What happened Mr M said that as he is on benefits, he always takes out £250 from his account ... (2 pages)View decision -
Decision Reference DRN-3778991
4 Nov 2022 Sound Financial Management Ltd UpheldInvestmentsDRN-3778991 The complaint Mrs P, together with the trustees of the P Trust, complain that Sound Financial Management Ltd (SFM) gave unsuitable advice to surrender Mrs P’s investment bonds which caused her tax issues. For ease, I’ve referred to Mrs P or her representative throughout. What h... (5 pages)View decision -
Decision Reference DRN-3789531
4 Nov 2022 HSB Engineering Insurance Limited UpheldInsuranceDRN-3789531 The complaint C, a limited company, complains that HSB Engineering Insurance Limited (HSB) has declined a theft claim made under their commercial plant insurance policy. What happened C has a commercial contractor’s plant insurance policy underwritten by HSB. This covers, among... (6 pages)View decision -
Decision Reference DRN-3758465
4 Nov 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3758465 The complaint Mr J complains that Aviva Life & Pensions UK Limited (Aviva) didn’t respond to him in the timescales promised when he’d queried the impact of Brexit on his pension, having received letters sent by Aviva to non UK residents. Aviva had also been unable to make c... (5 pages)View decision -
Decision Reference DRN-3754219
4 Nov 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3754219 The complaint Mr and Mrs G complain that Advantage Insurance Company Limited (Advantage) sold the salvage of their car, despite being told not to, following an accident and claim under their motor insurance policy. They also complain about the settlement value offered. I will r... (3 pages)View decision -
Decision Reference DRN-3752903
4 Nov 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3752903 The complaint Mr F’s representative has complained, on his behalf, that Portal Financial Services LLP unsuitably advised him to transfer his pension funds from his existing Group Personal Pension (GPP) to a Self Invested Personal Pension (SIPP), within which it’s said his pensi... (8 pages)View decision -
Decision Reference DRN-3407906
4 Nov 2022 Mulberry Wealth Management Limited UpheldPensions and AnnuitiesDRN-3407906 The complaint Mr P complains about the advice given by Mulberry Wealth Management Limited (‘Mulberry’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) to a personal pension. The BSPS is a defined benefit (‘DB’) occupational pension scheme. Mr P say... (13 pages)View decision -
Decision Reference DRN-3697757
4 Nov 2022 Ageas Insurance Limited UpheldInsuranceDRN-3697757 The complaint Mr H complains that his personal possessions insurer, Ageas Insurance Limited has unfairly limited his claim for loss of possessions that were stolen from his car. What happened I set out the background to the complaint within my provisional decision and also here... (4 pages)View decision -
Decision Reference DRN-3787510
4 Nov 2022 N.I.I.B. Group Limited UpheldConsumer CreditDRN-3787510 The complaint Mr K complains that a car acquired with finance from NNIB Group Limited trading as Northridge Finance (NNIB) wasn’t of satisfactory quality. What happened In September 2021 Mr K was supplied with a car and entered into a hire purchase agreement with NNIB. Mr K exp... (2 pages)View decision
