We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3838180
22 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3838180 The complaint Mr M complains that Santander UK Plc hasn’t applied the correct interest to his accounts. What happened Mr M says that he should have been receiving interest at a rate of 0.10% on his Everyday Saver Account and 0.80% on his Cash ISA Account. However, he says he wa... (2 pages)View decision -
Decision Reference DRN-4009520
22 Mar 2023 The Mortgage Finance Store Ltd UpheldInvestmentsDRN-4009520 The complaint Mr and Mrs M’s representative, a claims management company (CMC), complains on their behalf that they were mis-sold a joint life, second death, whole of life policy (“the policy”) alongside their mortgage by The Mortgage Finance Store Ltd, referred to as “the busi... (5 pages)View decision -
Decision Reference DRN-3767221
22 Mar 2023 Match the Cash Limited UpheldConsumer CreditDRN-3767221 The complaint Mr S complains Match The Cash Limited trading as Gurantormyloan.tv (MTC) irresponsibly accepted him as a guarantor for a loan approved to a third party. What happened In November 2020 MTC approved a loan of £6,000 to a third party, the borrower. The loan had a ter... (6 pages)View decision -
Decision Reference DRN-4038941
22 Mar 2023 Trading 212 UK Limited UpheldInvestmentsDRN-4038941 The complaint Ms S complains about Trading 212 UK Limited’s (T212) decision to postpone an increase in margin requirements for all Contracts for Difference’s (CFD) on stocks, hours before the market opened. What happened On 26 November 2020, she received a notification about h... (3 pages)View decision -
Decision Reference DRN-4036634
22 Mar 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4036634 The complaint Mr C complains that TransUnion International UK Limited, trading as TransUnion was reporting incorrect and out of date information about him on his credit file. What happened I issued my Provisional Decision to both parties on 3 March 2023 which set out the backgr... (5 pages)View decision -
Decision Reference DRN-3930654
22 Mar 2023 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-3930654 The complaint Mr B complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a type of personal pension arrangement known as a SIPP, in November 2017. He says the advice was unsuitable for him and believes this h... (10 pages)View decision -
Decision Reference DRN-4040014
22 Mar 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4040014 The complaint Mr J is complaining that NewDay Ltd applied missed payments to his credit file. What happened In May 2019 Mr J entered into a credit card agreement with NewDay. In May 2021 he entered into a repayment plan to pay a reduced monthly payment of £30 per month. In Octo... (2 pages)View decision -
Decision Reference DRN-3977240
22 Mar 2023 Pinnacle Insurance Plc UpheldInsuranceDRN-3977240 The complaint Ms S complains about the way Pinnacle Insurance Plc trading as EVERYPAW (“Pinnacle”) handled a claim under her pet insurance policy after her dog suffered an injury. What happened The background to this complaint is well known to both parties so I’ve only provided... (3 pages)View decision -
Decision Reference DRN-4015085
22 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4015085 The complaint Mr W complains Lloyds Bank PLC (“Lloyds”) blocked his account and then failed to remove the block when the original issue was resolved. What happened Mr W complained to Lloyds when he tried to login to his online account with them on 13 August 2022 and couldn’t. T... (2 pages)View decision -
Decision Reference DRN-4036344
22 Mar 2023 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4036344 The complaint Mr S complains that the advice given to him by Westpoint Financial Consultants to transfer his occupational final salary pension (OPS) to a self-invested personal pension (SIPP) held with Hornbuckle Mitchell was unsuitable and has caused financial loss. At the tim... (10 pages)View decision
