We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4232902
7 Jul 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-4232902 The complaint Mr B complained about the service provided by Interactive Investor Services Limited (‘IISL’) in December 2021, when he was unable to complete a share purchase as a result of IISL not having a record of his National Insurance number (‘NINO’). What happened Mr B hel... (6 pages)View decision -
Decision Reference DRN-3628985
7 Jul 2023 WPS Financial Group Limited UpheldPensions and AnnuitiesDRN-3628985 The complaint Mr R complains about the suitability of the advice provided by WPS Financial Group Limited (“WPS”) in September 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What happened Th... (14 pages)View decision -
Decision Reference DRN-4115561
7 Jul 2023 The New India Assurance Company Limited UpheldInsuranceDRN-4115561 The complaint Mr R complains about how The New India Assurance Company Limited handled a claim on his commercial vehicle insurance policy. For ease of reading any reference to New India includes the actions of its agents. What happened Mr R was driving along and hit some debris... (3 pages)View decision -
Decision Reference DRN-4199579
7 Jul 2023 Wakam UpheldInsuranceDRN-4199579 The complaint Mr R complains that Wakam declined his claim on his home insurance. What happened Mr R had home insurance that was underwritten by Wakam. In October 2022 he made a claim after a spell of bad weather caused damage to his kitchen and conservatory. Wakam sent a loss ... (3 pages)View decision -
Decision Reference DRN-4078779
7 Jul 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4078779 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave him a loan without carrying out proportionate checks. What happened Mr B was advanced one instalment loan by MoneyBoat. He borrowed £800 on 3 September 2019. He was d... (4 pages)View decision -
Decision Reference DRN-4207744
6 Jul 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4207744 The complaint Mrs H complains that Madison CF UK Limited trading as 118 118 Money (118) lent to her irresponsibly. What happened In September 2021 Mrs H applied for a credit card. 118 approved the application and gave Mrs H a card with an initial credit limit of £1200. No furth... (2 pages)View decision -
Decision Reference DRN-3788665
6 Jul 2023 Vitality Corporate Services Limited UpheldInvestmentsDRN-3788665 The complaint Mr N and Mrs P complain that Vitality Corporate Services Limited (‘Vitality’) has failed to provide them with a smartwatch, as part of the member benefits package included with their Vitality joint protection policy. What happened In October 2021, Mr N and Mrs P t... (4 pages)View decision -
Decision Reference DRN-4124007
6 Jul 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4124007 The complaint Mr and Mrs D complain that Great Lakes Insurance SE has turned down a claim they made on a travel insurance policy. What happened In February 2022, Mr and Mrs D took out a single trip travel insurance policy through a broker. The policy was underwritten by Great L... (4 pages)View decision -
Decision Reference DRN-3999844
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3999844 The complaint Mr N complains that Revolut Ltd won’t refund money he lost when he fell victim to a bank impersonation scam. What happened Mr N fell victim to a bank impersonation scam in March 2022. He received a call from someone purporting to be from bank “B”, who he also has ... (4 pages)View decision -
Decision Reference DRN-3991723
6 Jul 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3991723 The complaint Mr B complains National Westminster Bank Plc failed to send him a debit card which they previously agreed to do. What happened What follows repeats much of the background set out in my provisional decision as well as my provisional findings. I restate matters here... (6 pages)View decision