We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4010513
22 Mar 2023 Allianz Insurance Plc UpheldInsuranceDRN-4010513 The complaint Miss B complains that Allianz Insurance Plc gave her inaccurate information about the cancellation of her pet insurance policy. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus ... (2 pages)View decision -
Decision Reference DRN-4010422
22 Mar 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4010422 The complaint Mrs L, in her capacity as administrator of Mr L’s estate and as the beneficiary of his pension, has complained that Mr L was given unsuitable advice by one of Pi Financial Ltd’s appointed representatives to switch his personal pension to a self-invested personal p... (6 pages)View decision -
Decision Reference DRN-4031771
22 Mar 2023 The New India Assurance Company Limited UpheldInsuranceDRN-4031771 The complaint A (a company), represented by one of its directors Mr P, complains that The New India Assurance Company Limited (New India) has declined its claim for malicious damage to one of its let properties and has voided the policy (treated as if it never existed) back to ... (4 pages)View decision -
Decision Reference DRN-3588381
22 Mar 2023 Mayfair Capital Limited UpheldPensions and AnnuitiesDRN-3588381 The complaint Mrs L, in her capacity as administrator of Mr L’s estate and as the beneficiary of his pension, has complained that Mayfair Capital Limited invested Mr L’s pension funds in investments that weren’t suitable for him. What happened In 2017 Mr L received advice from ... (4 pages)View decision -
Decision Reference DRN-4039393
22 Mar 2023 AWP P&C SA UpheldInsuranceDRN-4039393 The complaint Mr and Mrs C complain about the way that AWP P&C SA has handled a medical expenses claim they made on a group travel insurance policy. What happened Mr and Mrs C booked flights to a country I’ll call A. Their airline offered a group travel insurance policy alo... (5 pages)View decision -
Decision Reference DRN-3858829
22 Mar 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3858829 The complaint A limited company, which I’ll refer to as K, complains that The Royal Bank of Scotland Plc misled it about the need to move its banking and then communicated poorly when problems arose after the switch. K is represented by its sole director, Mr H. What happened K ... (3 pages)View decision -
Decision Reference DRN-3934415
22 Mar 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3934415 The complaint Mr S complains that his bank, Bank of Scotland plc trading as Halifax (Halifax) has refused to refund the money he has lost following him falling victim to a scam What happened The background of this complaint is well known to all parties, so I won’t repeat what h... (3 pages)View decision -
Decision Reference DRN-4039480
22 Mar 2023 Vobis Limited UpheldPensions and AnnuitiesDRN-4039480 The complaint The member trustees of the P Limited Small Self-Administered Scheme (the P Limited SSAS) (to be referred to as AD, DD, MD & PD) complained that Vobis Limited made changes to the portfolios underlying the SSAS without their explicit consent, and that this cause... (9 pages)View decision -
Decision Reference DRN-3924039
22 Mar 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3924039 The complaint Mr B complains that TenetConnect Limited gave him unsuitable advice to switch his pension into a self-invested personal pension (SIPP) and subsequently gave unsuitable investment advice for his funds. What happened Mr B was advised by a firm named Lifestyle Financ... (11 pages)View decision -
Decision Reference DRN-4032487
22 Mar 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4032487 The complaint Miss H complains National Westminster Bank Plc (“NatWest”) has not treated her fairly when she wanted to claim a refund of money she’d paid for dental work on her debit card. What happened I issued a provisional decision on Miss H’s complaint on 1 March 2023, so I... (5 pages)View decision
