We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4035188
22 Mar 2023 Ald Automotive Limited UpheldConsumer CreditDRN-4035188 The complaint Mrs W complains about the end of contract charges ALD Automative Limited (“ALD”) applied when she returned her car, and the way it handled her complaint. What happened In November 2018 Mrs W entered a hire agreement with ALD for a new car. The agreement was for 36... (3 pages)View decision -
Decision Reference DRN-3920585
22 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3920585 The complaint Mr I complains that his bank Monzo Bank Ltd (“Monzo”) has refused to refund the money he has lost following him falling victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In sum... (4 pages)View decision -
Decision Reference DRN-4028290
22 Mar 2023 Stagemount Limited UpheldConsumer CreditDRN-4028290 The complaint Mr M complains that Stagemount Limited trading as Quid Market (Quid Market) gave him loans he couldn’t afford to repay due to the number of outstanding loans and the amount of outstanding debt he had at the time. What happened Mr M took four loans from Quid Market... (7 pages)View decision -
Decision Reference DRN-4034230
22 Mar 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4034230 The complaint Mr C complains that Barclays Bank UK PLC administered his mortgage incorrectly. He said it unfairly treated his mortgage as redeemed and asked him to repay the mortgage current account reserve facility. What happened Mr C has mortgage with Barclays. The mortgage i... (3 pages)View decision -
Decision Reference DRN-4038110
22 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4038110 The complaint Miss C and Mr J are unhappy about Admiral Insurance (Gibraltar) Limited’s handling and settlement of their storm damage claim under their home insurance policy. What happened Miss C and Mr J made a claim after noticing water coming in through their roof. There wer... (4 pages)View decision -
Decision Reference DRN-3990148
22 Mar 2023 Aviva Insurance Limited UpheldInsuranceDRN-3990148 The complaint Mrs C and Mr T complain about the way that Aviva Insurance Limited dealt with his insurance claim for malicious damage to his property. The claim itself was dealt with by loss adjusters though for convenience I shall refer to Aviva throughout. What happened Mrs C ... (3 pages)View decision -
Decision Reference DRN-4037181
22 Mar 2023 Pension Advice Specialists Limited UpheldPensions and AnnuitiesDRN-4037181 The complaint Ms W as Executor of the estate of Mr B, her late brother, says the advice given and the arrangements made by Pension Advice Specialists Limited (PAS), to transfer his defined benefit (DB) pensions into a Self-invested Personal Pension (SIPP) with Davies & Co P... (12 pages)View decision -
Decision Reference DRN-3945662
22 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-3945662 The complaint Mr and Mrs L complain that Ageas Insurance Limited (Ageas) provided poor service when settling a claim they made following a fire at their home. What happened Mr and Mrs L’s home was severely damaged by fire in April 2021. They approached Ageas, which provided the... (4 pages)View decision -
Decision Reference DRN-3957999
22 Mar 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3957999 The complaint Mr L complains about Advantage Insurance Company Limited’s handling of his motor insurance claim. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agent. As Advantage has accepted it is accountable fo... (3 pages)View decision -
Decision Reference DRN-4036896
22 Mar 2023 ReAssure Life Limited UpheldPensions and AnnuitiesDRN-4036896 The complaint Mrs T complains that ReAssure Life Limited (‘ReAssure’) failed to apply a single contribution she made to her pension in a timely manner. Mrs T says ReAssure’s delays in sorting things out, including giving her online access to her policy, has caused a great deal ... (2 pages)View decision
