We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4081700
6 Jul 2023 AWP P&C SA UpheldInsuranceDRN-4081700 The complaint Miss M complains about the decision by AWP P&C SA to apply exclusions to her private medical insurance policy, and decline her claims. What happened In May 2021, Miss M took out private medical insurance cover with AWP. In 2021 and 2022 Miss M made a number of... (4 pages)View decision -
Decision Reference DRN-4230171
6 Jul 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4230171 The complaint Ms C’s representative complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting Ms C’s application. Ms C’s representative complains that in 2012 L&C accepted Ms C’s Self-Invested Personal Pension (‘SIPP’) a... (50 pages)View decision -
Decision Reference DRN-4230697
6 Jul 2023 Telefonica UK Limited UpheldConsumer CreditDRN-4230697 The complaint Miss A complains about the service provided to her by Telefonica UK limited trading as O2 in respect of fixed sum loan agreement she entered into with it in April 2020. What happened In April 2020 Miss A entered into a fixed sum loan agreement with O2 for a mobile... (4 pages)View decision -
Decision Reference DRN-3848383
6 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3848383 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (39 pages)View decision -
Decision Reference DRN-4228695
6 Jul 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4228695 The complaint Ms D complains Barclays Bank UK PLC lent to her irresponsibly. What happened Ms D took out the following loans with Barclays, and complains they shouldn’t have been approved because they were unaffordable: Account Date opened Amount Term (months) Monthly repayment... (3 pages)View decision -
Decision Reference DRN-3969542
6 Jul 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3969542 The complaint Mr W complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (42 pages)View decision -
Decision Reference DRN-4231040
6 Jul 2023 Sesame Limited UpheldPensions and AnnuitiesDRN-4231040 The complaint Mr R complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) Occupational Pension Scheme (OPS), to a type of personal pension arrangement recommended to him by a financial adviser. The transfer took place in 1993. Sesame Limite... (6 pages)View decision -
Decision Reference DRN-4117148
6 Jul 2023 Ringsite Limited UpheldInsuranceDRN-4117148 The complaint S, a limited company, complains that it was mis-sold a commercial motor insurance policy by Ringsite Limited. This complaint is brought on S’s behalf by Mr B, its director. He is represented by Mrs H. What happened The tools were stolen from Mr B’s van whilst it w... (2 pages)View decision -
Decision Reference DRN-4221533
6 Jul 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4221533 The complaint Mrs A complains about how Advantage Insurance Company Limited (“Advantage”) handled a claim on her motor insurance policy. What happened Mrs A had a motor insurance policy with Advantage. In October 2022 Mrs A’s car was damaged and she reported a claim to Advantag... (3 pages)View decision -
Decision Reference DRN-4188537
6 Jul 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4188537 The complaint Mr T complains about how AXA Insurance UK Plc (“AXA”) dealt with a claim he made on his motor insurance policy after he was involved in a road traffic accident. Reference to AXA includes its agents. What happened Mr T has comprehensive motor insurance with AXA whi... (4 pages)View decision