We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4039178
22 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4039178 The complaint Mr and Mrs P complained about several aspects of their home insurance claim as they didn’t think Royal & Sun Alliance Insurance Limited (“RSA”) treated them fairly or compensated them reasonably during the rectification works at their home. What happened Mr an... (4 pages)View decision -
Decision Reference DRN-3042695
22 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3042695 The complaint Mr B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (30 pages)View decision -
Decision Reference DRN-4038217
22 Mar 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-4038217 The complaint Mr G complains that Zurich Assurance Ltd didn’t offer him reasonable compensation following its failure to provide him with information about his options when he took some pension benefits in 2018. What happened Mr G has been assisted in reviewing his pension prov... (4 pages)View decision -
Decision Reference DRN-3969096
22 Mar 2023 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-3969096 The complaint Mr B complains that Aviva Life & Pensions UK Limited didn’t contact him for several years to make sure the income protection policy he held still met his needs. What happened Mr B took out an income protection policy in November 2006 while he was self-employed... (4 pages)View decision -
Decision Reference DRN-3842146
21 Mar 2023 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-3842146 The complaint Mr L complains that Neovision Wealth Management Limited (NWM) provided unsuitable advice when their advisor recommended he transfer two personal pensions into a SIPP, causing him a financial loss. Mr L has been represented by a claims management company throughout... (7 pages)View decision -
Decision Reference DRN-4001686
21 Mar 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4001686 The complaint Mr A complains that Mulsanne Insurance Company Limited unfairly cancelled his motor insurance policy. What happened Mr A had a diesel car, first registered in 2013. In May 2022, Mr A went online and took out a policy for the year from 23 June 2022. The policy was ... (5 pages)View decision -
Decision Reference DRN-4020312
21 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4020312 The complaint Mr W complains that Zopa Bank Limited was irresponsible to lend to him. What happened Mr W took out a £2,000 loan with Zopa on 26 December 2021. He needed to repay £56.94 per month for 60 months. Mr W says that if Zopa had carried out better checks it would have f... (4 pages)View decision -
Decision Reference DRN-3956984
21 Mar 2023 WorldPay (UK) Limited UpheldBanking and PaymentsDRN-3956984 The complaint A partnership which I’ll refer to as L, complains that without permission or advance notice, WorldPay (UK) Limited (WorldPay) increased L’s card processing fees (the Fees). L also said that when trying to resolve its concerns the service provided by WorldPay was p... (4 pages)View decision -
Decision Reference DRN-3541763
21 Mar 2023 @SIPP LIMITED UpheldPensions and AnnuitiesDRN-3541763 The complaint Mr F has complained about the administration of his self-invested personal pension (SIPP) with @SIPP LIMITED (SL). He says SL’s actions delayed the setting up of a new lease for property held within his SIPP. As a result, Mr F would like to be compensated for his ... (5 pages)View decision -
Decision Reference DRN-4038529
21 Mar 2023 PREPAID FINANCIAL SERVICES LIMITED UpheldBanking and PaymentsDRN-4038529 The complaint Mr S is unhappy with the service he received from Prepaid Financial Services Limited (“PFSL”) surrounding an account balance discrepancy. What happened Mr S received a statement from PFSL which covered the period 1 January 2022 to 1 September 2022, and which showe... (2 pages)View decision
