We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4012895
6 Jul 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4012895 The complaint Miss M complains about problems with her Buy To Let (“BTL”) mortgage application with Barclays Bank UK PLC. She said Barclays changed its mind about her lending, after everything was agreed, and she told us she’d lost out on rental income as a result. What happene... (3 pages)View decision -
Decision Reference DRN-4229145
6 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4229145 The complaint Mr E has complained about Prudential Assurance Company Limited’s handling of a request for advice to transfer his occupational pension defined benefit (‘DB’) scheme to a personal pension. Mr E believes he has lost out as a result of Prudential’s service. The finan... (11 pages)View decision -
Decision Reference DRN-4228346
6 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4228346 The complaint Mrs S complains that HSBC UK Bank Plc (“HSBC”) debited funds from her account without her permission following a failed money transfer. She says this caused her account to become overdrawn, giving rise to fees and interest. What happened Mrs S holds a Euro account... (4 pages)View decision -
Decision Reference DRN-4220155
6 Jul 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4220155 The complaint Mr and Mrs B complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system and battery they say were misrepresented to them by the supplier. Mr ... (7 pages)View decision -
Decision Reference DRN-3980093
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3980093 The complaint Mr A is complaining on behalf of M, a limited company he’s the director of. The complaint is that M hasn’t been refunded by Revolut Ltd after money was lost to a scam. Although M is the complainant, it is Mr A that had all the dealings with the scammer and Revolut... (5 pages)View decision -
Decision Reference DRN-4131036
6 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4131036 The complaint Mr T complains that HSBC UK Bank Plc (HSBC) is refusing to refund him the amount he lost as the result of a scam. Mr T is being represented by a third party. To keep things simple, I will refer to Mr T throughout my decision. What happened Mr T was looking on Face... (4 pages)View decision -
Decision Reference DRN-4230576
6 Jul 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4230576 The complaint Mrs S complains that The Co-operative Bank Plc (“Co-op”) has refused to refund over £26,000 she says she lost to an investment scam in January 2022. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here... (4 pages)View decision -
Decision Reference DRN-4211719
6 Jul 2023 West Bay Insurance Plc UpheldInsuranceDRN-4211719 The complaint Mr F complains that West Bay Insurance Plc unfairly delayed and subsequently declined his claim on his taxi insurance policy. What happened Mr F is a taxi driver and has an insurance policy to cover his vehicle that’s underwritten by West Bay. In September 2022 he... (3 pages)View decision -
Decision Reference DRN-4228808
6 Jul 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4228808 The complaint The estate of Mrs D complains about difficulties in selling her house, which it said were caused by Barclays Bank UK PLC. Mr D brought this complaint to our service, on behalf of the estate. What happened Mr D acts for the estate in this complaint. He told us that... (4 pages)View decision -
Decision Reference DRN-4224640
6 Jul 2023 LEBC Group Limited UpheldPensions and AnnuitiesDRN-4224640 The complaint Mr S complains that, because of advice given by LEBC Group Limited in 2018 in respect of his pensions, the potential lifetime allowance (LTA) charge he will face at age 75 will be higher than it should be. What happened Mr S had a meeting with an adviser at LEBC i... (5 pages)View decision