We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4037905
21 Mar 2023 U K Insurance Limited UpheldInsuranceDRN-4037905 The complaint Mr L complains that U K Insurance Limited (UKI) failed to attend when his vehicle broke down on the motorway under his breakdown assistance policy. What happened A wheel came off Mr L’s vehicle when he was driving on the motorway. He called UKI but couldn’t get th... (4 pages)View decision -
Decision Reference DRN-3976662
21 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3976662 The complaint Mr D complains that Barclays Bank UK PLC trading as Barclaycard applied a default on his credit card account after telling him it wouldn’t do so as the account was on hold. What happened In March 2022, Barclaycard wrote to Mr D giving notice that it intended to re... (2 pages)View decision -
Decision Reference DRN-4001303
21 Mar 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4001303 The complaint Mr W is unhappy Zopa Bank Ltd is pursuing him for a loan applied for in his name as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In May 2022 Mr W was unfortunately caught ... (4 pages)View decision -
Decision Reference DRN-3766478
21 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3766478 The complaint Mr K complains about HSBC UK Bank Plc. He says that HSBC didn’t do enough to protect him from loss when he became the victim of a scam and wants HSBC to pay him back the money he lost. What happened Mr K was contacted by telephone by someone pretending to be from ... (4 pages)View decision -
Decision Reference DRN-4037596
21 Mar 2023 Quilter Wealth Ltd UpheldPensions and AnnuitiesDRN-4037596 The complaint Mr B complained he was unsuitably advised in respect of his pension arrangements by Quilter Wealth Ltd. What happened In June 2014 Mr B met with an adviser from Quilter’s appointed representative firm. It is not in dispute that at this time: Mr B was married, wit... (11 pages)View decision -
Decision Reference DRN-3944112
21 Mar 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3944112 The complaint Mr D’s complaint is about charges he’s been asked to pay by Mercedes-Benz Financial Services UK Limited (who I’ll call “MBFS”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giv... (4 pages)View decision -
Decision Reference DRN-4008614
21 Mar 2023 Blemain Finance Limited UpheldMortgagesDRN-4008614 The complaint Mr S’ complaint is about a secured loan he has with Blemain Finance Limited. He is unhappy that the ‘off schedule balance’ (OSB) associated with the loan exists. This is because he understood the charges associated with missed payments up to 2014, that are include... (5 pages)View decision -
Decision Reference DRN-3972178
21 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3972178 The complaint Miss K complains that Moneybarn No. 1 Limited (“Moneybarn”) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In May 2021, Miss K acquired a used car financed by a conditional sale agreement from Moneybarn. Miss K w... (3 pages)View decision -
Decision Reference DRN-4036675
21 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4036675 The complaint Mr A complains Barclays Bank UK PLC trading as Barclaycard didn’t do enough when he had disputed transactions on his credit card. What happened Mr A had a credit card issued by Barclaycard. Mr A says Barclaycard contacted him in August 2020 to question payments on... (5 pages)View decision -
Decision Reference DRN-3814089
21 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3814089 The complaint Ms C complains that Monzo Bank Ltd (Monzo) won’t refund the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points.... (3 pages)View decision
