We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4219578
5 Jul 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4219578 The complaint Mr S as one of the joint account holders complains that Lloyds Bank PLC allowed the other joint account holder (his son) to withdraw money from their account. What happened Mr S says he added his son whom I will call Mr S1 to his account as a joint account holder.... (3 pages)View decision -
Decision Reference DRN-4196833
5 Jul 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4196833 The complaint A pension scheme trust which I’ll call ‘G’ complains that HSBC UK Bank Plc didn’t set up their online account correctly which caused them a financial loss. The complaint is brought on G’s behalf by their trustees Mr G and Mrs G. What happened Mr G had existing onl... (5 pages)View decision -
Decision Reference DRN-4220053
5 Jul 2023 Computershare Investor Services Plc UpheldInvestmentsDRN-4220053 The complaint Miss F complained about the service provided by Computershare Investor Services Plc (‘Computershare’) when she was unable to use its internet share dealing platform to sell her holdings. She said the resulting delay in the sale of her shares caused her financial l... (4 pages)View decision -
Decision Reference DRN-4227316
5 Jul 2023 Ageas Insurance Limited UpheldInsuranceDRN-4227316 The complaint Mr S has complained about the fact that Ageas Insurance Limited are pursuing him for recovery of the amount they paid to a third party to settle a claim against his motor insurance policy. What happened Mr S allowed his sister, who I’ll refer to as Ms N, to drive ... (2 pages)View decision -
Decision Reference DRN-4131341
5 Jul 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4131341 The complaint Mr and Mrs G complain that Red Sands Insurance Company (Europe) Limited declined their travel insurance claim and about its service. My references to Red Sands include its agents. What happened In December 2021 Mr and Mrs G took out a single trip travel insurance ... (4 pages)View decision -
Decision Reference DRN-4228008
5 Jul 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4228008 Complaint Miss F has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable. Background L2G provided Miss F with a loan for £250 in November 2021. This loan had an APR of 770% and was due to be repaid in 18 monthly instalments of ... (3 pages)View decision -
Decision Reference DRN-4229280
5 Jul 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4229280 The complaint Mr C has complained about AXA Insurance UK Plc’s decision to turn down his claim under his Agricultural Vehicle Insurance policy. What happened Mr C has said there was a fire in the engine bay of a combine harvester insured under his policy while he was in the pro... (2 pages)View decision -
Decision Reference DRN-4119494
5 Jul 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4119494 The complaint Miss T complains that Tesco Underwriting Limited’s settlement offer for a home insurance claim is unfair. What happened Miss T had a Tesco home insurance policy. In February 2022, she discovered water coming into her kitchen following a storm. She called Tesco to ... (5 pages)View decision -
Decision Reference DRN-4135580
5 Jul 2023 Target Servicing Limited UpheldMortgagesDRN-4135580 The complaint Mr and Mrs W are unhappy that Target caused delays issuing them a deed of postponement which prevented them from completing on their remortgage. This has resulted in them paying more each month for their mortgage due to an increase in interest rates. What happened... (3 pages)View decision -
Decision Reference DRN-4178255
5 Jul 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4178255 The complaint Mr E complains about Markerstudy Insurance Company Limited (“MICL”) and the way the claim he made on his Motorhome Insurance Policy has been handled. What happened Mr E purchased a Motorhome insurance policy via a broker, who I’ll refer to as “A”. The policy itsel... (5 pages)View decision