We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4037348
21 Mar 2023 Blemain Finance Limited UpheldMortgagesDRN-4037348 The complaint Mrs G and Mr G’s complaint is about a secured loan they took out with Blemain Finance Limited. They have complained: That Blemain paid their mortgage lender funds from the loan advance to repay the arrears on the mortgage. The fees and charges applied to the acc... (5 pages)View decision -
Decision Reference DRN-3822416
21 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3822416 The complaint Mr and Mrs E have complained that Barclays Bank UK Plc failed to credit their bank account with the correct amount following a large deposit of coins they made at a branch of the bank. What happened Mr E said he had saved a large amount of coins at home. Mr and Mr... (4 pages)View decision -
Decision Reference DRN-4034637
21 Mar 2023 QIC Europe Ltd UpheldInsuranceDRN-4034637 The complaint Mr M is unhappy with the decision made by QIC Europe Ltd following claims for escape of water under his home insurance policy. QIC are the underwriters of this policy. Part of this complaint concerns the actions of the agent, company T. As QIC have accepted they a... (4 pages)View decision -
Decision Reference DRN-4025100
21 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4025100 The complaint Mr M is complaining that Monzo Bank Ltd discriminated against him when they declined his overdraft application. What happened Mr M has a current account with Monzo. He lives with particular medical conditions and has been receiving disability benefits since around... (6 pages)View decision -
Decision Reference DRN-3975704
21 Mar 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3975704 The complaint Mrs B complains that NewDay Ltd irresponsibly gave her two credit card accounts that she couldn’t afford. What happened On 25 August 2019, Mrs B’s Aqua credit card was opened by NewDay Ltd with an initial credit limit of £450. The credit limit was increased to £1,... (4 pages)View decision -
Decision Reference DRN-4024239
21 Mar 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4024239 The complaint Mr R complains that Metro Bank PLC failed to return funds left in his account after it was closed and didn’t provide a reason for the closure of the account. What happened Mr R says that he “emigrated” and had no intention of returning to the UK. He further stated... (3 pages)View decision -
Decision Reference DRN-4037148
21 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4037148 The complaint Miss E has complained that Monzo Bank Ltd registered a marker against her at CIFAS, the national fraud database. What happened In 2022, Monzo received an official fraud report, saying that a number of transfers Miss E had recently received were the proceeds of fra... (3 pages)View decision -
Decision Reference DRN-4036382
21 Mar 2023 Argentis Financial Management Ltd UpheldInvestmentsDRN-4036382 The complaint Mr and Mrs S complain that Argentis Financial Management Limited didn’t explain how income tax will apply to money they’re to receive from a bond held in a discounted gift trust. What happened Mr and Mrs S set up the bond and trust following advice from Argentis i... (4 pages)View decision -
Decision Reference DRN-3896957
21 Mar 2023 West Bay Insurance Plc UpheldInsuranceDRN-3896957 The complaint Mr H complains that West Bay Insurance Plc (West Bay) left a scratch on his windscreen when this was replaced under the cover provided by his motor insurance policy. References to West Bay include its agents. What happened Mr H’s windscreen was damaged, so he arra... (2 pages)View decision -
Decision Reference DRN-4009964
21 Mar 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4009964 The complaint Ms B, through her representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to her when she could not afford it. What happened Ms B took two loans from Everyday Lending. Here is a brief table of her borrowing. Loan Approved Amount Te... (4 pages)View decision
