We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4036412
21 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4036412 The complaint Ms G is unhappy with the service she received from Nationwide Building Society surrounding a current account switch. What happened Ms G wanted to instruct a full switch of her current account to Nationwide but instructed a partial current account switch by mistake... (3 pages)View decision -
Decision Reference DRN-4019532
21 Mar 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4019532 The complaint Miss A complains that TSB Bank plc failed to return a balance transfer she made to her credit card with it. What happened On 8 September 2021, Miss A asked a credit card provider, M, to carry out a balance transfer to her card with TSB. M agreed and sent £3,743.93... (3 pages)View decision -
Decision Reference DRN-4036884
21 Mar 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4036884 The complaint This complaint’s about a mortgage that Mr K took out recently with Barclays Bank UK PLC. There are two main issues to the complaint: these are; Barclays released the mortgage funds late, causing him to incur late completion penalties; and Barclays didn’t tell hi... (3 pages)View decision -
Decision Reference DRN-4035555
21 Mar 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4035555 The complaint Mr Z has complained that Markerstudy took too long to repair his vehicle, which he uses as a taxi, after he made a claim for damage to it under his Public and Private Hire insurance policy. What happened The panoramic roof on Mr Z’s vehicle was damaged on 15 Decem... (3 pages)View decision -
Decision Reference DRN-4036025
21 Mar 2023 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-4036025 The complaint Mr P has complained that Financial Administration Services Limited (FAS) has sold one of his investment units within his Self Invested Personal Pension (SIPP) without informing him, to cover the monthly charges. Mr P has further complained that, although he transf... (4 pages)View decision -
Decision Reference DRN-3993300
21 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-3993300 The complaint A company I will refer to as R complains that Society of Lloyds (Lloyds) caused delays in an accident repair claim following a collision involving its commercial vehicle, under its motor insurance policy. All references to Lloyds include its agents. What happened ... (4 pages)View decision -
Decision Reference DRN-4017870
21 Mar 2023 Wakam UpheldInsuranceDRN-4017870 The complaint Mr L has complained about the poor service he received from Wakam when he made a claim under his private hire motor insurance policy. What happened On 22 January 2022 Mr L was involved in an incident and he made a claim to his insurer, Wakam. Mr L’s car was moved ... (3 pages)View decision -
Decision Reference DRN-4016256
21 Mar 2023 London & Colonial Services Limited UpheldInvestmentsPage 1 of 32The complaint Mr D complains that London & Colonial Services Limited (‘L&C’) accepted his Self-Invested Personal Pension (‘SIPP’) business from The Alliance Partnership s.r.o. (‘TAP’). Mr D complains that L&C didn’t carry out adequate due diligence on TAP and that T... (32 pages)View decision -
Decision Reference DRN-4036550
21 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4036550 The complaint Mrs L complains that Nationwide Building Society restricted her account and denied her access to her funds. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here... (3 pages)View decision -
Decision Reference DRN-4036528
21 Mar 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4036528 The complaint Mr O complains about charges when he returned his car at the end of a hire agreement provided by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened In June 2019, Mr O acquired a new car using a hire agreement with MBFS. He took the agreement over ... (6 pages)View decision
