We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3779106
9 Nov 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3779106 The complaint Mr G complains that some advice given to him in 1990 by Sun Life Assurance Company of Canada (U.K.) Limited (“SLAC”) about making pension contributions was unsuitable. What happened Mr G met with an advisor employed by Laurentian Life. That firm now forms part of ... (4 pages)View decision -
Decision Reference DRN-3791963
9 Nov 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3791963 The complaint Mrs T and Mr T complains Barclays Bank UK PLC (Barclays) failed to honour an interest only mortgage it had previously agreed to and didn’t provide any financial support despite being told of their circumstances. What happened Mrs T and Mr T says in November 2020 B... (6 pages)View decision -
Decision Reference DRN-3796937
9 Nov 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3796937 The complaint Mr M complains that Tesco Personal Finance applied a late payment marker to his credit record without taking into account his circumstances and this has adversely affected his business What happened Mr M moved his personal bank account from one provider to another... (3 pages)View decision -
Decision Reference DRN-3597425
9 Nov 2022 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-3597425 The complaint Mr R complains that Interactive Investor Services Limited (“IISL”) failed to complete the inbound transfer of his pension investments in a timely manner. What happened Mr R held pension savings with a firm that I will call H. In June 2020 Mr R completed an online ... (4 pages)View decision -
Decision Reference DRN-3796767
9 Nov 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3796767 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard did not honour an agreement to accept a reduced payment in settlement of the outstanding debt on his credit card accounts. What happened The details of this complaint as well known to both parties and... (3 pages)View decision -
Decision Reference DRN-3735995
9 Nov 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3735995 The complaint Mrs C complains about Fairmead Insurance Limited (Fairmead) poor service, following a claim under her home insurance policy. What happened Following a storm, Mrs C contacted Fairmead to make a claim. It sent a surveyor who assessed the damage and the claim was acc... (4 pages)View decision -
Decision Reference DRN-3668504
9 Nov 2022 Mulsanne Insurance Company Limited UpheldInsuranceDRN-3668504 The complaint Mr F complains about Mulsanne Insurance Company Limited’s (“Mulsanne”) delay in settling his car insurance claim. Any reference to Mulsanne includes the actions of their agents. What happened Mr F was involved in a collision with a third party and the matter was t... (3 pages)View decision -
Decision Reference DRN-3639160
9 Nov 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3639160 The complaint Miss M, through her representative, complains that Everyday Lending Limited, trading as Everyday Lending, lent to her when she could not afford it and without carrying out proper checks. What happened Everyday Lending approved Miss M for one loan in July 2018. It ... (5 pages)View decision -
Decision Reference DRN-3796549
9 Nov 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3796549 The complaint Mrs N is unhappy with how PayPal (Europe) Sarl et Cie SCA handled a claim she made under its buyer protection program. What happened Mrs N has explained that she purchased a bed online – paying £179.99 for it. However, she has said that when the bed arrived, the i... (4 pages)View decision -
Decision Reference DRN-3773387
9 Nov 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3773387 The complaint Miss A and Ms S have complained about their car insurer Royal and Sun Alliance Insurance Limited in relation to action it has taken to recover its claim outlay costs from Miss A. Ms S is a named driver on Miss A’s policy – and it is Miss A whom RSA is seeking to r... (4 pages)View decision
