We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4031780
17 Mar 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4031780 The complaint Mrs E is unhappy with the amount Tesco Underwriting Limited paid in settlement of her motor insurance claim. What happened Mrs E was involved in a car accident and made a claim on her car insurance policy. Tesco deemed the car a total loss and decided to settle th... (3 pages)View decision -
Decision Reference DRN-4027655
17 Mar 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4027655 The complaint Mr S and Mrs K complain about Inter Partner Assistance SA (“esure”) for how it handled their claim for repairs to a boiler. They want esure to reimburse them for the costs they incurred, and to increase its offer of compensation. What happened Mr S and Mrs K held ... (3 pages)View decision -
Decision Reference DRN-4029869
17 Mar 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4029869 The complaint Mr and Mrs K complain about how Great Lakes Insurance SE handled and settled their claim against their travel insurance policy. Reference to Great Lakes includes its agents. What happened The details of this complaint are well known to both parties, so I won’t rep... (5 pages)View decision -
Decision Reference DRN-3985935
17 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3985935 The complaint Mr T has complained about his car insurer Admiral Insurance (Gibraltar) Limited in relation to an incident where a pedestrian alleged he was caused injury by the car Mr T was driving. Admiral settled the pedestrian’s injury claim and sought to recover its outlay f... (5 pages)View decision -
Decision Reference DRN-3858121
17 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3858121 The complaint Mrs C and Mr F complain that Barclays Bank UK PLC blocked their account and returned £97,430.72 to the sender of the funds. What happened Mrs C and Mr F had a joint account with Barclays. Mr F also had an account in his sole name. In January 2021, Mrs C and Mr F r... (4 pages)View decision -
Decision Reference DRN-3858756
17 Mar 2023 Covea Insurance plc UpheldInsuranceDRN-3858756 The complaint Miss M, Mr P and Ms W complained about Covea Insurance plc. They are not happy about the way it dealt with a claim under their home insurance policy. For ease of reading any reference to Covea includes the actions of its agents which it is responsible for and for ... (3 pages)View decision -
Decision Reference DRN-3970649
17 Mar 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3970649 The complaint Mr H complains that PayrNet Limited blocked his Pockit account and returned the money to the original source rather than to him. What happened In July 2021, PayrNet blocked Mr H’s account and held the money in it. PayrNet asked Mr H for some documentation relating... (3 pages)View decision -
Decision Reference DRN-3998728
17 Mar 2023 Covea Insurance plc UpheldInsuranceDRN-3998728 The complaint Ms P complains about how Covea Insurance Plc (“Covea”) dealt with a claim she made on her car insurance policy. What happened In June 2022 Ms P was involved in a road traffic accident and so she made a claim on her insurance polic... (3 pages)View decision -
Decision Reference DRN-4007064
17 Mar 2023 HDI Global Specialty SE UpheldInsuranceDRN-4007064 The complaint Mr and Mrs C complain that HDI Global Speciality SE (“HDI”) has unfairly handled a subsidence claim made under their home insurance policy. Any reference to Mr and Mrs C or HDI includes respective agents or representatives. What happened The background of this com... (4 pages)View decision -
Decision Reference DRN-3989383
17 Mar 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3989383 The complaint Miss K complains about a defective car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited. What happened In April 2022 Miss K bought a used car under a five year conditional sale agreement with Moneybarn. She made an advance payment of £5... (2 pages)View decision
